Freeola Home Get Dotted Domains Win Free Games Freeola Blog Freeola Guides Freeola Customer Forum
get Any UK domain name
just 49p for 1 year!

Freeola Guides


Web Space Troubleshooting

By Freeola Support on 18th December, 2017 | 0 Comment(s)

Welcome to the Freeola Internet customer support pages. This guide is designed to help with the common problems that users experience when using their Freeola web space. For more internet help topics please visit our main Support Page.

 

What is my web site address?
Where do I put my web pages on the Freeola server?
Why do I receive a page error when I try to view my web site?
Why can't I connect to the FTP server?
My images don't display on my website
My page links don't work on my website

 

What is my web site address?

 

Your web site address is based on any of the Freeola500 e-mail addresses you use OR your own domain name. For example, if you use the e-mail address [email protected], the corresponding web address is www.bob.spursfans.com. This works for each Freeola500 e-mail address you have within your Freeola account that is website enabled.

 

If you have your own Domain Name hosted at Freeola, such as tomhoy.com, your web address would be www.tomhoy.com.

 

This matter is described in detail in the Basic Guide To FTP & Web Space.

 

Top of page

 

Where do I put my web pages on the Freeola server?

 

Each Freeola web space account contains two sub-directories, htdocs and cgi-shl. Anything you want the world to see should be placed in the htdocs directory. Any CGI scripts need to be placed in the cgi-shl directory.

 

This subject is described in detail in the Basic Guide To FTP & Web Space.

 

Top of page

 

Why do I receive a page error when I try to view my web site?

 

There are several reasons this can happen:

  • You must place all your web files in the htdocs folder in your web space account. Only files (or files within sub-folders) in the htdocs directory can be viewed by the outside world.

  • You must name the first page (the page you first want people to see when they type your web address) index.html or index.htm. If the page requires PHP processing, the page must be called index.php. This file name must contain lower-case letters only.

  • Remember that the Freeola server is case-sensitive. This means that if you upload a file called mYpAgE.html to the server, you must link to it in exactly the same way.

  • If you have received an Error 500 message or Error with Page or Script message you need to check your page code very carefully (particularly the part that relates to any scripts or external files being included to your page). This message may also appear if the script itself contains an error. File permissions may also cause this message to be displayed.

This subject is described in detail in the Basic Guide To FTP & Web Space.

 

Top of page

 

Why can't I connect to the FTP server?

 

  1. Check that you are connected to the Internet via your Freeola 0845 Dial-up connection, broadband connection or your domain name is signed up for our VIP Hosting service. The Freeola InstantPro service does not include FTP access.

  2. Check you are using the correct FTP server address. This information is available from within your MyFreeola account. Vist Basic Guide To FTP & Web Space for more information on this subject.

  3. If you're running any firewall or anti-virus software, try shutting this down temporarily as this type of software, if not configured correctly, can prevent FTP access.

Top of page

 

My images don't display on my website

 

Here are a few reasons for images not appearing on your web page:

 

  1. The Image Has Not Been Uploaded

    When you construct a web page with a graphic on it, the graphic is not embedded in the document like a Word file for example, it's a link. The image has to be uploaded as well as the page that it is to display on, otherwise you are linking to a graphic that the browser can not find.

  2. The Image File Is Incorrect

    An HTML link to a graphic looks like this <img src="myphoto.jpg"> . Freeola uses a Unix server which is case sensitive, that means if the graphic you are linking to is called MyPhoto.jpg then the HTML link has to be <img src="MyPhoto.jpg">. Make sure that the link name and file name are spelled exactly the same.

  3. The Link To The Image Is Incorrect

    If you have uploaded a subdirectory containing your graphics and you've labelled it images, the link will need to look like <img src="images/myphoto.jpg">, this is telling the browser to look in the images folder for a file called myphoto.jpg. If you have not put the image in the correct directory or you haven't made the link to the graphic so that it looks in the correct directory, then the image will not display. Remember that the directories are also case sensitive.

Please Note:

Make sure that the graphics are saved as either .jpg or .gif formats as these are compressed formats and will be quicker for you to upload and faster for the viewer to down load. A good rule of thumb, when naming graphics, is to keep them all lowercase. If you need to use a space, use an underscore (eg my_photo.jpg).

 

Top of page

 

My page links don't work on my website

 

Below are some reasons for your links not working:

 

  1. An html link will look like this <a href="mypage.html">My page</a>. The file that you are linking to must be spelled exactly the same way, in this case mypage.html. If the file that you wish to link to is spelled differently from the link on your page, the link will not work. Our Unix server is case sensitive so for example if the link on your page is looking for mypage.htm and you've spelled it MyPage.htm (uppercase letters) or mypage.html (html instead of htm) or my page.htm (a space between my and page) then the link will not work because the file name is spelled differently to the link name.

  2. The file that you wish to link to has not been uploaded, in this case you will receive a 404 file not found error.

  3. You've made an absolute link not a relative link, if you make a link to a file on your C: drive for example, the link will work on your computer because the link is to a file on your hard drive which you have access to. Once the web page is uploaded to the Internet viewers do not have access to your hard drive therefore they will receive a 404 file not found error as the file that you wish to link to is still on your computer and not on the Freeola server.

    Make sure that all your files and images that you wish viewers to see are uploaded to the Freeola server into the htdocs directory.

Top of page


Did you find this article helpful?

Yes | No


Article Comments (0)
There are currently no comments on this article.
Add your comment:

Comments are limited to 750 characters, you have 750 remaining.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

As always Freeola's standard of service and support is outstanding
We are very pleased to be Freeola customers and to recommend your services to others. We use Freeola for our business web sites and personal mail, and have found the reliab...

View More Testimonials

Chuffed to bits...
Have only recently signed up with Freeola after 15 yrs with my previous ISP. I have to say, I'm chuffed to bits. The sign up was easy, the actual transfer went very smoothl...
Jed

View More Testimonials

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Tell us what you think!

Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.