Freeola Guides

Basic Guide to FTP and Web Space

By Freeola Support on 28th February, 2019 | 4 Comment(s) | 6 out of 8 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help you identify the best method to access your webspace to create or update a website. For more internet help topics please visit our main Support Page.


Section One: Web Hosting Product Types


The method used to create or update a website will depend on your choice of package. If you would like to create a new website, you can get unlimited web hosting with our VIP Hosting service. Alternatively, you can use our instant website builder to easily design and build your site online, without the need to upload or create any files yourself.


Once set-up, settings can be managed via the MyFreeola Control Panel. Here you can set-up an address for your site, using your own domain name. If you have already signed-up for a Freeola service, please read on for instructions on uploading your site.


Free Unlimited Webspace Users


Freeola offers all of our legacy internet connection users unlimited free webspace. Please make sure you are connected via your Legacy Freeola Broadband connection before proceeding. If you are using this service, please see section two for simple instructions on uploading files to your website via FTP (File Transfer Protocol).


VIP Web Hosting Users

Freeola VIP Hosting offers unlimited web hosting and a number of advanced optional features on our latest servers. VIP Hosting subscribers can access their web space to upload files from anywhere in the world. Please see section two for simple instructions on uploading files to your website folder via FTP.


InstantPro (a.k.a Freeola Instant Website Designer) Users


InstantPro allows you to design, create and host a website instantly via your web browser. Designed to be used quickly without any need for technical knowledge, there is nothing to download or upload. Freeola InstantPro subscribers can update their web sites by launching the InstantPro Website Builder in MyFreeola, the instructions on uploading via FTP below do not apply to InstantPro sites.


Section 2: Connecting to a web space folder via FTP


In order to actually put your web pages onto the Freeola server you will be required to use a process known as FTP, which stands for File Transfer Protocol. Once you've created your web site on your computer you will need an FTP-enabled program to upload the files. There are standalone FTP programs, such as CuteFTP or Filezilla and some web publishing programs like FrontPage have basic FTP clients built-in. Some web browsers, such as Internet Explorer and Firefox also have simple FTP clients built-in, or available through add-ons. There are many different FTP programs available and we've provided set-up guides to the more popular ones below:


Upload Instructions for Filezilla
Upload Instructions for Cyberduck
Upload Instructions for CuteFTP

Uploading via iWeb for Mac
Using Blogger to publish via FTP
Upload Instructions for Dreamweaver CS3

Upload Instructions for Dreamweaver CS5

Upload Instructions for Web Artist 1 / Web Artist 2

Uploading Instructions for Publisher 2003 and 2007

Uploading using Netscape Communicator

Publishing Using Web Plus SE

Upload Instructions for FireFTP
Upload Instructions for FrontPage
Upload Instructions for Windows Explorer

Uploading via MyFreeola with IE6, 7, 8 & 9

Upload via MyFreeola Web FTP (VIP Hosting Only) 


Regardless of which program you use for FTP, you will need some important settings, these are outlined briefly below but all the information needed can be found by selecting Options & FTP Settings from within the My Websites link on your MyFreeola account.


FTP Server Address

The FTP Server address differs depending on which hosting service you receive from Freeola. If you are using our standard hosting services the server address will be in the form of, where the X is the last digit of your FTP server username. If you are subscribed to our VIP Hosting service the server name will be This information can be found in the My Websites section of MyFreeola.


FTP Server User ID

This is the same as your web space sr-number or vip-number for VIP customers. This can be found in the My Websites section of MyFreeola.


FTP Server Password

This is the password connected to your FTP username. This also can be found in the My Websites section of MyFreeola.


Section 3: Essential information on names and locations for web site files


When you first connect to the FTP server, depending on the program you are using, you are placed into a directory called your root directory. There should be no files within this directory apart from two folders called htdocs and cgi-shl. Double click the htdocs folder icon in your FTP client to show the contents of this folder. Any files dropped inside the htdocs directory will be accessible from the World Wide Web so this is the place you want to put your web files.


The following paragraphs use the example web address


If you placed a file in the htdocs folder called mypage.html, it would be visible to the whole world via the Internet address


You can place more folders inside the htdocs folder. So, if you placed a file called mypage.html in a folder called mypages inside the htdocs folder, it would be visible to the whole world via the Internet address


The Freeola free hosting and Web Freedom servers are case-sensitive which means that if you upload a page called myPaGe.html in the htdocs folder, you would have to reference (or link to) it that same way.  For example, would work fine but would report a missing page error (because the server is looking for myPaGe.html which just doesn't exist).


If somebody tries to access your site in the standard way, by typing into their browser address bar, the server will look for a page called index.html or index.php in the htdocs directory. Therefore, index.html or index.php is what you should always call the first (index) page you want people to see when they type your web site address. Note the lower-case requirement for this filename.


The Freeola servers allow you to use the programming/scripting language PHP for advanced web pages. This is a major benefit and there is no extra charge for this powerful service. Filenames need to end with .php for PHP processing to take place. If your first (index) page requires PHP processing be sure to use index.php as the filename. The PHP configuration of the servers is described in more detail on our PHP Information Page.


The Freeola free hosting and Web Freedom servers also support SSI and CGI scripting/applications but do not support the use of Microsoft Front Page Server Extensions or .ASP files.

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Article Comments (4)
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bigmaccer commented on 2nd November, 2012:
Your FTP guides and FTP page is absolutely useless. I have tried several different FTP software programs including all of those mentioned within your website and still haven't had any luck connecting to my website. I have had confirmation that the server was connected but that the login information was incorrect. I checked this in my account several times and entered the information I was told to into the different FTP programs but still no luck!
I suggest you get this sorted quick if you want customers to stay with you!
Butch [staff] commented on 4th November, 2012:
Hello bigmaccer,

I am sorry to hear that you are having issues uploading to your Freeola500 webaddress, hosted on our unlimited servers.

If you are having authentication issues accessing this space, than it is likely that you are not correctly connected to a Freeola internet connection. This article explains this in more detail under the heading 'Free Unlimited Webspace and Web Freedom Users'.

If you would like to upload your files using a connection provided by another ISP, you will be required to upgrade to our VIP Hosting service. You can read more on this service by visiting

If you require further assistance, I would advise contacting Freeola Support on 01376 55 60 60 or via our online system found at
MarjorieWard commented on 2nd March, 2015:
I have bought the VIP Hosting package and have followed the instruction to upload my files. However when I go to the website it says that the owner of the website has not uploaded index/home/start page correctly. Help!
Butch [staff] commented on 3rd March, 2015:
Hi Marjorie,

From looking into your webspace it seems that you have not uploaded your files directly into the htdocs folder, but a sub-folder within. As this guide correctly states; your homepage/index file should be placed directly within 'htdocs' in order to be picked up by the server.

If you require further assistance, I would advise contacting Freeola Support on 01376 55 60 60 or via our online system found at

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