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Setting up a Grandstream HT801 Manually for Freeola Voice

Last updated on by Freeola Support

3 out of 3 people found this article useful.

Welcome to the Freeola Internet customer support pages. This page is offered as a guide to help with configuring Freeola Voice Home VoIP services manually on a Grandstream HT801 ATA device. For more internet help topics please visit our main Support Page.

If you've purchased your Grandstream HT801 from Freeola with a Freeola Voice service, then your Grandstream should auto provision itself as soon as it connects to a network.

A guide on understanding that process is provided on our Support Pages.

Please note, that if your Grandstream HT801 is set to autoprovision these changes may be overwritten. If you would like to manually provision your device in this situation, please contact Freeola Support to get your ATA unlinked from your account.

You will require your VoIP Account information before starting this process. If you do not have this to hand, please confirm your Freeola Voice Settings in your MyFreeola Control Panel before continuing.

  1. Before starting, you will need to establish the IP address of your device so that you can log in to the web configuration menu of the Grandstream. You can easily find this out by using the voice menu prompts.

  2. Using a phone attached to the Grandstream, dial *** (Three Stars) on the keypad.

  3. You should be prompted to "Enter the New Option", press * then * again and you should hear "IP Address". The IP address of your Grandstream (likely it will start 192.168.1.###) will now be read out - note this down.

  4. From a web browser on a computer attached to the same network as the Grandstream device, enter in to the address bar http:// then the IP Address you've been given - for example,
    If you are unsure of where the address bar is on your software, the keyboard shortcut of Ctrl+L is widely used to highlight this field.

  5. You should be prompted for Username and Password.
    If the Grandstream has been provided by Freeola, then these will be:

    • Username - admin.

    • Password - Your VoIP Password.

    If you have factory reset your Grandstream, the default login Username and Password will both be admin.
  6. Once logged in, go to the FXS Port Tab within the Top Menu. On this page, enter the information below:

    • Primary SIP Server -

    • Outbound Proxy - Enter

    • SIP User ID - Enter your VoIP Account Number/Username.

    • Authenticate ID - Enter your VoIP Account Number/Username.

    • Authenticate Password - Enter your VoIP Password.

    • Name - (optional) Enter your Telephone Number or Name.

    Manual Setup Grandstream HT801 Freeola Voice Other settings should be left as their default.
  7. Scroll to the bottom of the page and click Update, then wait for the screen to refresh, then Apply.

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