Setting up Freeola Email on a Kindle Fire

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on a Kindle Fire device. For more internet help topics please visit our main Support Page.

Before Continuing

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1 - What protocol your e-mail address is set up to use (IMAP or POP3).

2 - What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3 - Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address to view all required email settings.

1. From the home page or home screen, open Apps and tap Email.
   Please note: If you are adding an additional email address you should tap the Menu icon, tap Settings and tap Add Account.

2. Select Other Provider. Enter your email address and password in the fields provided, and then tap Manual Setup. You will now be presented with a number of fields to fill in, the information needed that is specific to your account can be found by logging in to your MyFreeola account as advised above.

3. In Account Type select the POP3 or IMAP type as shown in your MyFreeola account.

4. The POP3/IMAP Server will be yourdomainname.freeolamail.net where yourdomainname is your domain name with any dots ( . ) replaced with hyphens ( - ), your Username is your full email address, and your Password is your email account password.

5. Your Username is the full e-mail address you are trying to add, the Password is the password for the account. Again, this can be confirmed via MyFreeola, if required.

6. The SMTP server will be smtp.freeolamail.net.
   Please Note: This server is only accessible if you are subscribed to our EmailPro or One Address services or you are using a Freeola Internet connection.

7. Tick the Use the same username and password for Incoming and Outgoing servers field.

8. Tap Security Settings and Ports.

9. Incoming Security Settings
   Tick Use secure connection (SSL).
   Port Number: 995 for POP, 993 for IMAP.
   

10. Outgoing Security Settings
    Tick Use secure connection (SSL).
    Tick Require sign-in.
    Port Number: 465.

11. Tap Save to finish.