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Setting up Freeola E-mail on a Windows Phone or Tablet

By Freeola Support on 1st April, 2019 | 0 Comment(s)

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on the Email application on a Windows 8.1 or earlier phone. For more internet help topics please visit our main Support Page.


Before Continuing... 


Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:


1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3, Your e-mail address password.


You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.

From within the device:


  1. Open Settings from your home page or from the applications list. This will be a square with a cog shaped image in the middle of it if it is displayed on your home page.  

  2. Choose Email + Accounts from within the Settings menu. 

  3. Scroll to the bottom of the Account Type list and select Advanced Setup.

  4. Enter your Email Address and Password as shown in your MyFreeola Account and click Next.

  5. Select Internet Email from the two given options.

  6. Enter your Account Name as whatever you want the application you use to view this mail to be called (at the end of this process your phone/tablet will create a new application and place it in the application list with the same name as the account name) and then enter Your Name.

  7. Enter your Incoming Mail Server as where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example, if your domain name was, the incoming mail server would be

  8. Select your Account Type from the drop down menu, dependant on the settings in your MyFreeola Account, this will be either POP3 or IMAP4.  

  9. Enter your Username (your full email address) and Password again, from the details in your MyFreeola Account.

  10. Enter your Outgoing SMTP Server as

    Please Note: This server is only accessible if you are subscribed to our EmailPro service or are using a Freeola Internet connection.

  11. Make sure that Outgoing Server Requires Authentication and Use the Same Username and Password for Sending Email are both Ticked.

  12. Select Advanced and tick the boxes Require SSL for incoming mail and Require SSL for outgoing mail.

  13. Click Finish.

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