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Freeola & GetDotted Email Support

E-mail Support Request

At the Freeola Support Centre, we are committed to customer service. So if you have a problem, fill in the form below and we'll take a look at it. We respond to most enquiries the same day, but you might have to wait up to one working day during extremely busy periods.

If your problem is urgent remember you can use Live Chat (in the bottom right corner), or call us on 01376 55 60 60 for immediate help or information.


So we know who we're replying to.
This is the e-mail address we will reply to.
If you are responding to a previous ticket, please enter the support reference number here for a priority response. Otherwise, leave the box blank.
Please choose the service that is most relevant to your enquiry. If your enquiry is not regarding a service choose "Other service/general enquiry".
This is the number of the line we provide for you.
This is the number we provide broadband on.
E.g. sr0123456.
This is the e-mail address you need help with e.g. [email protected]
This is the website address of your website you need help with e.g. example.com.
This is the domain name you need help with e.g. example.com.
This is the website address of your website you need help with e.g. example.com.


* Denotes a required field.

Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

...my thanks and praise to the lads who work in your customer service centre...
I have been with Freeola since I first went on line about 3 years ago, you also host my website and I have recomended you to many of my friends over the years. I would like...

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Just a quick note to say thanks for a very good service ... in fact excellent service..
I am very happy with your customer service and speed and quality of my broadband connection .. keep up the good work . and a good new year to all of you at freeola.
Matthew Bradley

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Need some help? Give us a call on 01376 55 60 60

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Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

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