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Setting up Freeola E-mail in Outlook Mobile (Android)

By Freeola Support on 30th April, 2021 | 2 Comment(s) | 2 out of 6 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on Microsoft Outlook for Mobile Devices. For more internet help topics please visit our main Support Page.

Before Continuing... 

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1, Make sure that your Account type is set to IMAP  (Outlook Mobile does not support POP).

2, Your e-mail address password.

3, Your Incoming Server hostname

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.

  1. Load Outlook Mobile and bring up Settings (Three horizontal bars).

  2. Select + Add Account.

  3. Select Add an Email Account.

  4. Untick any accounts found and select SKIP.
    Outlook Mobile Account Found

  5. Enter your Freeola Email address And Click Continue (after a short while you should be prompted to Set Up Account Manually).
    Outlook Mobile Add Account

  6. You will be prompted to Choose account type. Select IMAP.
    Outlook Mobile Account Type

  7. Under Display Name enter your name as you would like it to appear in Outgoing Emails.

  8. IMAP Host Name will take the form of where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example, if your domain name was, the incoming mail server would be

  9. Under IMAP Username enter your full user name in the format of your email address.

  10. Under IMAP Incoming Password, enter your Freeola Email Password.

  11. SMTP Host Name should be set to use Please Note: This Outgoing/SMTP server is only accessible if you are subscribed to our EmailPro service or are using a Freeola Internet connection.

  12. Under SMTP User Name enter your full user name in the format of your email address.

  13. Under SMTP Password enter your Freeola Email Password.

  14. Select the Tick (Top Right) and your account should be set up.
    Outlook Mobile Setup

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Article Comments (2)

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alvin t aardvark commented on 21st August, 2021

This is wrong for the current cversion of outlook for Android.
after add email account and enter email address click continue
next press the ? in a circle at the top to bring up the menu and select "Change account Provider"
You can then select IMAP or Pop

Butch [staff] commented on 23rd August, 2021

Hi Simon,

I have checked this guide against the current version of Outlook, and compared it with the current instructions provided by Microsoft, and it all seems to follow and still be correct.

As with all of our guides we continue to monitor their accuracy against new versions and will update where necessary.

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