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Setting up Freeola Email in Mac Outlook

Last updated on by Freeola Support

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on Microsoft Outlook 2016 for Mac OS X. For more internet help topics please visit our main Support Page.

Before Continuing... 

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3, Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.

  1. Load Microsoft Office Outlook on your Mac.

  2. Click Tools in the menu bar at the top of the screen and select Accounts.
    Mac Outlook Tools Menu

  3. You should be shown a list of currently configured email accounts. Click the + (plus) icon in the bottom left of the screen and select Other E-mail.

  4. You will now be prompted for your account settings. These should be entered as follows:

    E-mail Address: The email address that you are setting up.
    Password: The email password as listed in your MyFreeola account.
    User name: Your full email address.
    Type: This should be set to POP or IMAP depending on what the access technology is set to in your MyFreeola account.
    Incoming server: This will take the form of where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example, if your domain name was, the incoming mail server would be
    Use SSL to connect should be ticked.
    Outgoing server:
    Use SSL to connect should be ticked.
    Please Note: This Outgoing/SMTP server is only accessible if you are subscribed to our EmailPro or One Address services or are using a Freeola Internet connection.

    The remaining settings should be left as default. Click Add Account to continue.
    Outlook Mac Account Settings

  5. You will now be taken back to the accounts page and should see that the information that was entered in the previous step has been added.

  6. There is an additional step required to configure the outgoing mail server correctly.

    Click More Options on the account settings page to continue.
    Mac Outlook More Options

  7. From the Authentication drop-down menu, select Password. You will now need to enter the User name and Password as above. The Unqualified domain field should be left blank.

    Click OK to save the changes.
    Mac Outlook Outgoing Server Settings

  8. Your Outlook email client is now configured to send and receive email messages.

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