GetDotted Domains

Freeola Guides

 

Setting up Freeola E-mail in Outlook 2016

10 out of 21 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on Microsoft Outlook 2016. For more internet help topics please visit our main Support Page.

Before Continuing... 

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3, Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.

  1. Load Microsoft Outlook 2016

  2. From the menu bar select 'File', then 'Info' then in the 'Account Information' screen select Add Account.
    Outlook 2016 Account Info

  3. In the Welcome to Outlook window enter your Full Email Address in the Email Address field then select Advanced Options and tick the Let me set up my account manually option and press Connect.
    Outlook 2016 Email Address Prompt

  4. On the Advanced Setup window select either POP or IMAP, depending on how your account is set up with Freeola.
    Outlook 2016 Account Type

  5. Incoming Mail will be yourdomainname.freeolamail.net where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example, if your domain name was freeola.co.uk, the incoming mail server would be freeola-co-uk.freeolamail.net.
    For IMAP accounts, use Port 993, for POP accounts, use Port 995.
    Encryption Method should be SSL/TLS.
    Logon Using Secure Password Authentication should NOT be ticked.

  6. Outgoing Mail should be set to smtp.freeolamail.net. Please Note: This server is only accessible if you are subscribed to our EmailPro or One Address services or are using a Freeola Internet connection.
    Port should be 465.
    Encryption Method should be SSL/TLS.
    Logon Using Secure Password Authentication should NOT be ticked.
    Outlook 2016 IMAP Account Settings

  7. Click Next and enter your e-mail password when prompted. Click Connect.

  8. Outlook should test the settings and give you a successfully setup message if these were all entered correctly.


Did you find this article helpful?


Freeola & GetDotted are rated 5 Stars

Check out some of our customer reviews below:

Thanks!
Thank you for dealing with this so promptly it's nice having a service provider that offers a good service, rare to find nowadays.
Many thanks!!
Registered my website with Freeola Sites on Tuesday. Now have full and comprehensive Google coverage for my site. Great stuff!!
John Shepherd

View More Reviews

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Feedback Close Feedback

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, Edge, or Opera will provide a better, safer browsing experience for you.