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Setting up Freeola Email in Outlook 2016 and Microsoft 365

Last updated on by Freeola Support

26 out of 45 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on Microsoft Outlook 2016. For more internet help topics please visit our main Support Page.

While this guide was written for Outlook 2016, it also applies to Microsoft's '365' series of mail software.

Before Continuing... 

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3, Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.

If you find you are struggling to set up your account within Outlook 2016/Outlook365 using the below instructions, an alternative method of adding your address to this software can be found at the bottom of this page.

  1. Load Microsoft Outlook 2016

  2. From the menu bar select 'File', then 'Info' then in the 'Account Information' screen select Add Account.
    Outlook 2016 Account Info

  3. In the Welcome to Outlook window enter your Full Email Address in the Email Address field then select Advanced Options and tick the Let me set up my account manually option and press Connect.
    Outlook 2016 Email Address Prompt

  4. On the Advanced Set-up window select either POP or IMAP, depending on how your account is set up with Freeola.
    Outlook 2016 Account Type

  5. Incoming Mail will be where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example, if your domain name was, the incoming mail server would be
    For IMAP accounts, use Port 993, for POP accounts, use Port 995.
    Encryption Method should be SSL/TLS.
    Logon Using Secure Password Authentication should NOT be ticked.

  6. Outgoing Mail should be set to Please Note: This server is only accessible if you are subscribed to our EmailPro or One Address services or are using a Freeola Internet connection.
    Port should be 465.
    Encryption Method should be SSL/TLS.
    Logon Using Secure Password Authentication should NOT be ticked.
    Outlook 2016 IMAP Account Settings

  7. Click Next and enter your e-mail password when prompted. Click Connect.

  8. Outlook should test the settings and give you a successfully set-up message if these were all entered correctly.

Alternative Set-Up Method

If you find you are struggling to add your account using the above method, Outlook 2016/365 does offer a, slightly hidden, alternative method on adding a new account.

With the software open, select File, Info, then Account Settings. From the menu that appears, select Manage Profiles, Email Accounts, then New.

This should open a new window that asks for your email information in a slightly different, clearer, way - similar to Outlook 2013.

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