Freeola Guides

Setting up Freeola E-mail in Outlook 2013

By Freeola Support on 23rd June, 2016 | 1 Comment(s) | 3 out of 3 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on Microsoft Outlook 2013. For more internet help topics please visit our main Support Page.


If you do not already have Outlook 2013 installed, you should be able to install it from your Microsoft Office 2013 installation disk. Alternatively, if you would prefer to use another e-mail client, you may be able to find a relevant guide on the Freeola E-mail Support Guides page.


Before Continuing... 


Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:


1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or Email Freedom).

3, Your e-mail address password.


You can find this information by clicking Email Addresses in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.


  1. Load Microsoft Office Outlook 2013 from the Windows Start Menu.

  2. If this is the first time that you have launched Microsoft Office Outlook you should automatically be shown a form similar to the one pictured below. If this shows, please proceed to step 4.

    Microsoft Office Outlook 2013 Welcome to Outlook 2013

  3. If this form does not show, you will need to select File, Info and then Account Settings from the menu bar at the top of the screen. You should then press the New button and select E-mail Account.

  4. You will then need to select the "Manually configure server settings or additional server types" option and press Next to continue.

    Microsoft Office Outlook 2013 Account Type Selection

  5. You will then be asked to specify the service type. Select POP or IMAP from the options provided.

    Microsoft Outlook 2013 Service Type

  6. In the next window you will be asked to enter Freeola's e-mail settings. For Your Name, enter the name that you would like to appear on outgoing mail. Your email address will need to be entered into the Email Address field.

    For the incoming account type select IMAP or POP3 depending on the setting in your MyFreeola account (default is POP3), the server address will take the form of where yourdomainname is your domain name with any dots ( . ) replaced with hyphens ( - ).

    Your User name will be your E-mail Address and your Password should have already been obtained at the start of the guide. If you do not already have this information, it can be obtained from within your MyFreeola Account.

    The outgoing mail server should be set to use You should ensure that "My outgoing server requires authentication" is ticked. This setting can be found be pressing More Settings then navigating to the Outgoing Server tab. Some ISPs may also prevent you from sending mail over port 25, in order to avoid this you may also wish to change your outgoing mail port to 2025 on the Advanced tab.

    Please Note: This Outgoing/SMTP server is only accessible if you are subscribed to our EmailPro service or are using a Freeola Internet connection.

    Microsoft Office Outlook 2013 Manual Account Settings

  7. If you then press Next, then Finish to close the wizard, your settings should be saved and your e-mail client should now be configured and ready for use.

Using SSL with EmailPro

As a subscriber to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails.


In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable:


SSL - POP3: 995
SSL - IMAP: 993
SSL - SMTP - 465

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Article Comments (1)
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RoderickH commented on 10th February, 2015:
This article enabled me to fix the problem I had whereby sending email worked without issue when I had my laptop on my home network and others in the UK but failed when I was in the States and Australia. The fix was the Port 25 to 2025 change.

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