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Setting up Freeola Email in Windows Outlook (Replacement for Windows Mail in Windows 10/11)

Last updated on by Freeola Support

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Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on the Outlook app on Windows 10/11. For more internet help topics please visit our main Support Guides Page.

Before Continuing

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1 - What protocol your e-mail address is set up to use (IMAP or POP3).

2 - What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3 - Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address to view all required email settings.

This guide will outline the steps needed to add a new email account to this mail client, along with how to edit the account details of an account already on the software.

Adding an account to Outlook
  1. To start, open the Outlook App (or use the Upgrade/Try option within Windows Mail if you haven't upgraded yet). If this is your first time using the software you will immediately be prompted to set up your account.
    If you already have an account on Outlook and wish to add an additional address, select Settings (cog icon) from the top menu bar, then Accounts > Email accounts > Add account.

  2. Enter your Freeola email address in the provided field then click Continue.
    New Outlook Setup

  3. On the new window, click Select Provider from the bottom right-hand corner.
    Select Provider

  4. From the next screen select IMAP or POP3, depending on your email protocol.
    You may need to scroll down to see this option.
    New Outlook Account Type

  5. Enter your email password within the IMAP/POP password field, then click Show More to expand the options within this window:
    New Outlook Password Field

  6. Before entering any information, ensure that the Use recommended settings option is toggled OFF.

    • IMAP/POP Incoming Server will be yourdomainname.freeolamail.net where 'yourdomainname' is your domain name with any dots (.) replaced with hyphens (-).

      For example, if your domain name was freeola.com, the incoming mail server would be freeola-com.freeolamail.net.

    • Port should be 993 for IMAP or 995 for POP.

    • Secure connection type should be SSL / TLS.

      The below example is for a POP server.
    New Outlook POP Settings
    • SMTP Username will be the full e-mail address you are setting up.

    • SMTP password will be the same as the IMAP/POP Password entered above.

    • SMTP Outgoing server is smtp.freeolamail.net.

    • Port should be 465.

    • Secure connection type should be SSL / TLS.

    New Outlook SMTP Server Details
    Click Continue to move to the next page, then Continue again.
  7. Outlook will now run tests on the information entered. If entered correctly you will be presented with Microsoft's privacy policy, click Next to agree, then select your preference for data sharing.
    New Outlook Settings Things Up

  8. Optional. If you have migrated from the old Windows Mail app, you will now be prompted to import your data. Select either Import Settings or Skip, depending on your preference.
    New Outlook Import Settings

  9. You will now be taken to the Inbox of your email account, which will now be ready to use. If you wish to add a further account, select Settings (the cog icon) from the Top Menu, then Accounts, Email accounts then Add account. The wizard outlined in this guide will now appear again, ready to accept your new account details.


Changing account details within Outlook

This version of Outlook doesn't provide an option to change the e-mail account details within the software - instead you will need to navigate to the Windows Settings menu should you wish to alter this information.

  1. To open the Windows Settings window right-click the Start Icon and select Settings from the menu that appears.
    Windows 10 Settings
    Alternatively you can also access this window by left-clicking the Start Icon then clicking the Cog Icon or by typing Settings into the Windows Search Bar.

  2. From the window that appears, select Accounts.
    Windows 10 Accounts

  3. Now, from the left-hand menu, click Email Accounts.
    Windows 10 Email Accounts

  4. The window should now refresh, showing you a list of email accounts set up on this device. To edit the settings of an account, click the email address then Manage.
    Manage Email Account

  5. The Account Settings window will appear, providing you the option to change the Account Name and Password. To change server details, click Change Mailbox Sync Settings then Advanced Mailbox Settings.
    Windows 10 Account Settings

  6. You will now be able to view, and change, the Incoming and Outgoing Server information.
    WIndows 10 Email Server Settings

  7. Click Done to save your changes.


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