Setting up Freeola Email in Windows Outlook (Replacement for Windows Mail in Windows 10/11)

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on the Outlook app on Windows 10/11. For more internet help topics please visit our main Support Guides Page.

Before Continuing

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1 - What protocol your e-mail address is set up to use (IMAP or POP3).

2 - What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3 - Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address to view all required email settings.

Please Note

The New Outlook app that has replaced Windows Mail in Windows 10 and 11 doesn't support POP3 email addresses. If you would like to set your email address up in this program, you will need to ensure that you have your email address set to use IMAP from within your MyFreeola control panel.

1. To start, open the Outlook App (or use the Upgrade/Try option within Windows Mail if you haven't upgraded yet). If this is your first time using the software you will immediately be prompted to set up your account.
   If you already have an account on Outlook and wish to add an additional address, select Settings (cog icon) from the top menu bar, then Accounts > Email accounts > Add account.

2. Enter your Freeola email address in the provided field (this appears as a drop-down, but you can type the address in as normal) then click Advanced Setup.
   

3. From the next screen select IMAP - you may need to scroll down to see this option.
   
   

   This version of Outlook does not support POP accounts. If you have a POP account please migrate to IMAP, or set up your account within an alternative email client.

4. Enter your email password within the IMAP password field, then click Show More to expand the options within this window:
   

5. • IMAP Incoming Server will be yourdomainname.freeolamail.net where 'yourdomainname' is your domain name with any dots (.) replaced with hyphens (-).
     
     For example, if your domain name was freeola.co.uk, the incoming mail server would be freeola-co-uk.freeolamail.net.

   • Port should be 993.

   • Secure connection type should be Secure SSL.

   
   

   • SMTP Username will be the full e-mail address you are setting up.

   • SMTP password will be the same as the IMAP Password entered above.

   • SMTP Outgoing server is smtp.freeola.net.

   • Port should be 465.

   • Secure connection type should be Secure SSL.

   
   Click Continue to move to the next page, then Continue again.

6. Outlook will now run tests on the information entered. If entered correctly you will be presented with Microsoft's privacy policy, click Next to agree the select your preference for data sharing.
   

7. Optional. If you have migrated from the old Windows Mail app, you will now be prompted to import your data. Select either Import Settings or Skip, depending on your preference.
   

8. You will now be taken to the Inbox of your email account, which will now be ready to use. If you wish to add a further account, select Settings (the cog icon) from the Top Menu, then Accounts, Email accounts then Add account. The wizard outlined in this guide will now appear again, ready to accept your new account details.