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Freeola.com Help & Support Centre


If there are any network faults or a service announcements, you can find details below. For regular updates with on-going service issues, please follow @Freeola on Twitter.

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Recently Resolved Faults

Issues connecting to Dial-Up

Fault logged: 12:51 03/08/2018
Fault closed: 10:53 15/08/2018

Fault Information:

We are receiving reports of customers having issues connecting to our dial-up service. This has been passed on to our suppliers for further investigation. We apologise for any inconvenience caused.

Fault Updates:

11:44 13/08/2018

Service has now been restored. We will continue to monitor closely. Apologies for the inconvenience caused.

19:08 06/08/2018

We are doing our best to keep our dial-up service available to customers. Unfortunately it is an old technology that relies on hardware which is no longer easily available and this limits our options for operating the service in the event of problems. We are working to restore full dial-up internet access, but we expect that the service may be out of operation for a number of days yet. Sincere apologies for the disruption. We'll keep you updated here.

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