Help & Support Centre

If there are any network faults or a service announcements, you can find details below. For regular updates with on-going service issues, please follow @Freeola on Twitter.

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Minor Fault

Dialup Authentication Issues

Date Opened: 11:46 13/12/2018

Systems Affected:
Dial Up

Fault Information:

We are seeing some dialup authentication issues at the moment, with some dialup attempts being refused for password when they should not be. We will investigate and aim to restore normal service as soon as possible, however due to the legacy status of the service, it is proving hard to resolve.  We apologise for any inconvenience caused.
Recently Resolved Faults

Power supply testing

Fault logged: 10:13 01/02/2019
Fault closed: 10:12 18/02/2019

Fault Information:

Our data centre which houses our EmailPro, VIP Hosting, MySQL and Webmail services will be undergoing mandatory 5 yearly periodic electrical inspection and testing on:
11/02/2019 07:00 until 17/02/2019 03:00
Our systems are fed by dual power feeds so no interruption is expected, however services should be considered at risk during the maintenance widow.

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