Help & Support Centre

If there are any network faults or a service announcements, you can find details below. For regular updates with on-going service issues, please follow @Freeola on Twitter.

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Service Information

1. Maintenance on Server VIP13

Date Opened: 15:54 25/06/2019

Systems Affected:
Web Hosting Servers

Fault Information:

Services on server VIP13 will be unavailable for approx 1 hour on Saturday 29th June between 20-00 and 21-00.
We will be moving content to a new more powerful server, and upgrading the MySQL version. 
We apologise for any inconvenience causd.

2. Closure of our Dial-Up service

Date Opened: 13:29 22/02/2019

Systems Affected:

Fault Information:

The dial-up internet access service from has been retired and is no longer available. 


If you have been using dial-up to access your free webspace, please contact out support team on 01376 55 60 60 to discuss alternative options.

Here at Freeola, we've been supplying dial-up internet for over 20 years, and we're proud to have kept supporting service for dial-up users, long after most other dial-up services closed. However, due to outdated technology and falling dial-up use, it's been increasingly difficult to offer a reliable dial-up service. We've now reached the point where we're unable to restore a functioning dial-up service. We'd like to thank all of our loyal dial-up users, some of you who may have been with us way back in 1999, and to apologise for any disappointment or inconvenience.


If you have been using dial-up to access our email services, please take a look at our current range of email offers, including One Address which gives you a free email address with any domain name. And remember, all Freeola Broadband packages come with £12 Back every month, to spend on your choice of Freeola web-hosting and/or email services.

Recently Resolved Faults

Network maintenance - 23/06/2019

Fault logged: 09:34 30/05/2019
Fault closed: 15:50 25/06/2019

Fault Information:

Our upstream network provider will be carrying out some maintenance between:
23/06/2019 22:00 and 24/06/2019 05:00
to replace a faulty routing engine. The will be some service interuption during the above window when the routing is switched. We apologise for any inconvenience caused.

Fault Updates:

06:50 24/06/2019

Our suppliers have confirmed changes made on network which have restored connectivity,

06:33 24/06/2019

Connectivity is now restored,  We are still awaiting official confirmation of fix however.

05:03 24/06/2019

Maintenance window is now complete, however we still experiencing loss of service on this rack.  This has been passed to our suppliers to investigate and rectify.  We apologise for any inconvenience caused.

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