Freeola.com Help & Support Centre


If there are any network faults or a service announcements, you can find details below. For regular updates with on-going service issues, please follow @Freeola on Twitter.

EmailPro Servers

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Free Email Servers

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VIP Web Servers

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InstantPro Servers

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Broadband

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Customer SQL

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Unlimited Web Servers

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Service Information

1. Server upgrade on VIP16 Saturday 23rd Mar (20-00 to 21-00)

Date Opened: 14:12 18/03/2019

Systems Affected:
VIP Web Servers

Fault Information:

On 23rd March between 20-00 and 21-00 We will be migrating services on the webserver vip16 to upgraded hardware.  Estimated downtime would be 30-45 minutes.
 
We apologise for any inconvenience caused.

2. Network maintenance - 27/03/2019

Date Opened: 17:44 13/03/2019

Systems Affected:
Free Email Servers
InstantPro Servers
interactive sites (chat cheats reviews)
Unlimited Web Servers

Fault Information:

Network maintenance will be carried out by our upstream provider at our data centre that hosts the Unlimited Hosting, Free Email, Interactive sites, some InstantPro websites and one of our DNS servers. This maintenance will be on:
 
27/03/2019 22:00 until 28/03/2019 06:00
 
There may be a loss of service for a short time during the above window while network connectivity migration is performed. We apologise for any inconvenience caused.
 
This is in addition to the already announced maintenance on 20/03/2019.

3. Network maintenance - 20/03/2019

Date Opened: 17:10 06/03/2019

Systems Affected:
Free Email Servers
InstantPro Servers
interactive sites (chat cheats reviews)
Unlimited Web Servers

Fault Information:

Network maintenance will be carried out by our upstream provider at our data centre that hosts the Unlimited Hosting, Free Email, Interactive sites, some InstantPro websites and one of our DNS servers. This maintenance will be on:
 
20/03/2019 22:00 until 21/03/2019 06:00
 
There may be a loss of service for a short time during the above window while network connectivity is migrated onto new hardware. We apologise for any inconvenience caused.

4. Closure of our Dial-Up service

Date Opened: 13:29 22/02/2019

Systems Affected:
other

Fault Information:

The dial-up internet access service from Freeola.com has been retired and is no longer available. 

 

If you have been using dial-up to access your free webspace, please contact out support team on 01376 55 60 60 to discuss alternative options.


Here at Freeola, we've been supplying dial-up internet for over 20 years, and we're proud to have kept supporting service for dial-up users, long after most other dial-up services closed. However, due to outdated technology and falling dial-up use, it's been increasingly difficult to offer a reliable dial-up service. We've now reached the point where we're unable to restore a functioning dial-up service. We'd like to thank all of our loyal dial-up users, some of you who may have been with us way back in 1999, and to apologise for any disappointment or inconvenience.

 

If you have been using dial-up to access our email services, please take a look at our current range of email offers, including One Address which gives you a free email address with any domain name. And remember, all Freeola Broadband packages come with £12 Back every month, to spend on your choice of Freeola web-hosting and/or email services.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

Intuitively helpful!
I don't know if many people bother to do this, but I wanted to thank Freeola and Get Dotted for the fantastic services. I have registered names and used the free hosting se...

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Top-notch internet service
Excellent internet service and customer service. Top-notch in replying to my comments.
Duncan

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