Help & Support Centre

If there are any network faults or a service announcements, you can find details below. For regular updates with on-going service issues, please follow @Freeola on Twitter.

EmailPro Servers

Status: online and fast.

Free Email Servers

Status: online and fast.

VIP Web Servers

Status: online and fast.

InstantPro Servers

Status: online and fast.


Status: online and fast.

Customer SQL

Status: online and fast.

Unlimited Web Servers

Status: online and fast.

Minor Fault

Dialup Authentication Issues

Date Opened: 11:46 13/12/2018

Systems Affected:
Dial Up

Fault Information:

We are seeing some dialup authentication issues at the moment, with some dialup attempts being refused for password when they should not be. We will investigate and aim to restore normal service as soon as possible, however due to the legacy status of the service, it is proving hard to resolve.  We apologise for any inconvenience caused.
Recently Resolved Faults

Server upgrade on VIP9 Saturday 16th Feb (21-00 to 22-00)

Fault logged: 12:51 12/02/2019
Fault closed: 22:04 16/02/2019

Fault Information:

Services on Vip9 will be unavailable for approx 1 hour on Saturday 16th of Feb while services are transferred to upgraded hardware.  We apologise for any inconvenience caused.

Fault Updates:

21:38 16/02/2019

Services are now running on the new server.  We are still running checks to make sure all services are working as they should.

20:41 16/02/2019

Maintenance is now starting.

Power supply testing

Fault logged: 10:13 01/02/2019
Fault closed: 10:12 18/02/2019

Fault Information:

Our data centre which houses our EmailPro, VIP Hosting, MySQL and Webmail services will be undergoing mandatory 5 yearly periodic electrical inspection and testing on:
11/02/2019 07:00 until 17/02/2019 03:00
Our systems are fed by dual power feeds so no interruption is expected, however services should be considered at risk during the maintenance widow.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

As always Freeola's standard of service and support is outstanding
We are very pleased to be Freeola customers and to recommend your services to others. We use Freeola for our business web sites and personal mail, and have found the reliab...

View More Testimonials

Chuffed to bits...
Have only recently signed up with Freeola after 15 yrs with my previous ISP. I have to say, I'm chuffed to bits. The sign up was easy, the actual transfer went very smoothl...

View More Testimonials

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Tell us what you think!

Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.