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If there are any network faults or a service announcements, you can find details below. For regular updates with on-going service issues, please follow @Freeola on Twitter.

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Service Information

1. VIP Hosting and MySQL maintenance - 20/06/2018

Date Opened: 18:02 19/06/2018

Systems Affected:
VIP Web Servers
Customer SQL

Fault Information:

We will be carrying out maintenance to the VIP Hosting and MySQL services tomorrow to swap out a switch in preperation for a connectivity upgrade. This will result in an interruption to the services between 11PM on 20/06/2018 and 3AM on 21/06/2018 for a short period while connections are moved over to the new equipment. Should any problems be experienced then connectivity will be reverted to the current switches.
We apologise for any inconveince caused and for the late notice.

Fault Updates:

10:48 20/06/2018

We have rescheduled this maintenance to start at 11PM tomight in order to minimise peak time disruption.

2. Work being carried out on our Suppliers network June 18th to June 22nd between 23:00 and 06:00

Date Opened: 18:51 18/06/2018

Systems Affected:
Broadband

Fault Information:

We are aware BT are performing emergency works affecting a limited number of service aggregators spread across several nodes on our suppliers network. A small percentage of customers on each node will be affected and will experience an outage of up to ten minutes.

The works begin tonight at 23:00 until 06:00 and are scheduled to run for the next two nights from 00:01 until 06:00 until Thursday morning. 

Any affected customer should reboot their equipment before contacting support as this should resolve any unanticipated residual issue. 

This should not affect customers on our LLU service.
 

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