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Service Information

RQS Builder - Problems with the Chrome browser

Date Opened: 14:41 13/09/2023

Systems Affected:

Fault Information:

We are aware of an issue launching the RQS builder in the Chrome browser where the loading spinner does not disappear and the RQS site doesn't load so cannot be edited. This is affecting Chrome version 116+ for some customers.
We are working on resolving this but for now the solution to access to RQS builder is to use a different browsers such as Firefox, Edge or Safari.
This issue does not affect the display of websites build in RQS using Chrome, just the editing of them.
We apologise for any inconvenience caused.

Fault Updates:

09:13 20/09/2023

We have now implemented a workaround for the loading issue. Customers still experiencing problems with the RQS build loading may need to close the Chrome browser completely before trying again.

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