Freeola.com Help & Support Centre
If there are any network faults or a service announcements, you can find details below. For regular updates with on-going service issues, please follow @Freeola on Twitter.
Recently Resolved Faults
Issues with VIP 3
Fault logged: 11:34 15/01/2020
Fault closed: 10:57 16/01/2020
Fault Information:
Fault Updates:
13:57 15/01/2020
Services on Vip3 are now running on a contingency server, however should be considered at risk while data populates from the mirror server.
Telephone Support
Please tell us what we can help you with today.
Please call:
Telephone calls cost 13p plus your phone company's access charge.
Telephone support is available from 8:30am - 7:00pm Monday to Friday, and from 9:00am to 2:00pm on Saturdays and Sundays.
You can also contact Customer Support via a free e-mail ticket.
Telephone support is available from 8:30am - 7:00pm Monday to Friday, and from 9:00am to 2:00pm on Saturdays and Sundays.
You can also contact Customer Support via a free e-mail ticket.
Support lines open Monday to Friday 8:30am to 7:00pm, and 9:00am to 2:00pm Saturdays and Sundays. Calls to this number from the UK will cost no more than standard national rate, whether from a landline or mobile, and will count towards any inclusive minutes on your call plan.