Freeola.com Help & Support Centre


If there are any network faults or a service announcements, you can find details below. For regular updates with on-going service issues, please follow @Freeola on Twitter.

EmailPro Servers

View service information

Free Email Servers

View service information

VIP Web Servers

Status: online and fast.

InstantPro Servers

View service information

Broadband

Status: online and fast.

Customer SQL

Status: online and fast.

Unlimited Web Servers

View service information

Minor Fault

Dialup Authentication Issues

Date Opened: 11:46 13/12/2018

Systems Affected:
Dial Up

Fault Information:

We are seeing some dialup authentication issues at the moment, with some dialup attempts being refused for password when they should not be. We will investigate and aim to restore normal service as soon as possible, however due to the legacy status of the service, it is proving hard to resolve.  We apologise for any inconvenience caused.
Service Information

1. Problems accessing some EmailPro accounts

Date Opened: 14:20 15/01/2019

Systems Affected:
EmailPro Servers

Fault Information:

Our monitoring has alerted us to an issue with on of the EmailPro servers. We're looking into the issue right now. This will be affectng some customers with EmailPro account. We apologise for any inconvenience caused.

Fault Updates:

15:08 23/01/2019

Replacement hotpsare is now in place and syncing.

16:25 15/01/2019

Webmail is now restored

16:11 15/01/2019

Services are now running normailly on backup server, with the exception of webmail which should be back in 15-30 minutes.

16:00 15/01/2019

After problems with the primary server don't seem to be solveable, we are bringing up services on the backup server.

14:48 15/01/2019

Unfortunately the issue seems to be hardware related so we are going to switch over to the failover server. This may take some time.

14:32 15/01/2019

Server is now being rebooted and should be available shortly.

2. Network maintenance - 07/02/2019

Date Opened: 13:35 10/01/2019

Systems Affected:
EmailPro Servers
Free Email Servers
InstantPro Servers
interactive sites (chat cheats reviews)
Unlimited Web Servers

Fault Information:

Our upstream network provider at one of our data centres will be carrying out a network device software upgrade on:
 
07/02/2019 22:00 until 08/02/2019 05:00
 
During this maintenance widow connectivity to EmailPro, Free Email, some InstantPro websites, Unlimited Hosting and our interactive sites may be interrupted. We apologise for any inconvenience caused.
Recently Resolved Faults

Vip17

Fault logged: 09:19 23/01/2019
Fault closed: 09:37 23/01/2019

Fault Information:

VIP 17 will be unavailable for a short period while some maintenance work is carried out.  Services should be restored with about 15-20 minutes.  Apologies for any inconvenience caused.

Fault Updates:

09:37 23/01/2019

Server is now back online

VIP11

Fault logged: 08:44 23/01/2019
Fault closed: 08:58 23/01/2019

Fault Information:

Services on vip 11 will be unavailable for a short period as it has been shutdown to clear a hardware warning.  It should be back up with 10 minutes or so.

Fault Updates:

08:58 23/01/2019

Server is now back on line and serving sites.

Network maintenance - 23/01/2019

Fault logged: 09:55 17/01/2019
Fault closed: 15:30 23/01/2019

Fault Information:

Our upstream provider will be carrying out network maintenance to upograde our connections on:
 
23/01/2019 0600 - 0800
 
During this time there will be interruptions to the EmailPro, VIP, Webmail and MySQL services. We apologise for any inconvenience caused.

Fault Updates:

08:43 23/01/2019

Swichover has completed, however we are still doing ancillary work in the rack so some services are still at risk.

06:15 23/01/2019

This maintenance has now started.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

10/10
Over the years I've become very jaded after many bad experiences with customer services, you have bucked the trend. Polite and efficient from the Freeola team, well done to...

View More Testimonials

Impressive control panel
I have to say that I'm impressed with the features available having logged on... Loads of info - excellent.
Phil

View More Testimonials

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Tell us what you think!

Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.