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Freeola.com Help & Support Centre

If there are any network faults or a service announcements, you can find details below. For regular updates with on-going service issues, please follow @Freeola on Twitter.

EmailPro Servers

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Free Email Servers

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VIP Web Servers

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InstantPro Servers

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Broadband

Status: online and fast.

Dial Up

Minor fault: Details below

Customer SQL

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Unlimited Web Servers

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Minor Fault

Dialup Authentication Issues

Date Opened: 11:46 13/12/2018

Systems Affected:
Dial Up

Fault Information:

We are seeing some dialup authentication issues at the moment, with some dialup attempts being refused for password when they should not be. We will investigate and aim to restore normal service as soon as possible, however due to the legacy status of the service, it is proving hard to resolve.  We apologise for any inconvenience caused.
Service Information

1. Network maintenance - 23/01/2019

Date Opened: 09:55 17/01/2019

Systems Affected:
EmailPro Servers
VIP Web Servers
Customer SQL
webmail

Fault Information:

Our upstream provider will be carrying out network maintenance to upograde our connections on:
 
23/01/2019 0600 - 0800
 
During this time there will be interruptions to the EmailPro, VIP, Webmail and MySQL services. We apologise for any inconvenience caused.

2. Problems accessing some EmailPro accounts

Date Opened: 14:20 15/01/2019

Systems Affected:
EmailPro Servers

Fault Information:

Our monitoring has alerted us to an issue with on of the EmailPro servers. We're looking into the issue right now. This will be affectng some customers with EmailPro account. We apologise for any inconvenience caused.

Fault Updates:

16:25 15/01/2019

Webmail is now restored

16:11 15/01/2019

Services are now running normailly on backup server, with the exception of webmail which should be back in 15-30 minutes.

16:00 15/01/2019

After problems with the primary server don't seem to be solveable, we are bringing up services on the backup server.

14:48 15/01/2019

Unfortunately the issue seems to be hardware related so we are going to switch over to the failover server. This may take some time.

14:32 15/01/2019

Server is now being rebooted and should be available shortly.

3. Network maintenance - 07/02/2019

Date Opened: 13:35 10/01/2019

Systems Affected:
EmailPro Servers
Free Email Servers
InstantPro Servers
interactive sites (chat cheats reviews)
Unlimited Web Servers

Fault Information:

Our upstream network provider at one of our data centres will be carrying out a network device software upgrade on:
 
07/02/2019 22:00 until 08/02/2019 05:00
 
During this maintenance widow connectivity to EmailPro, Free Email, some InstantPro websites, Unlimited Hosting and our interactive sites may be interrupted. We apologise for any inconvenience caused.
Recently Resolved Faults

Software Upgrade on Vip5

Fault logged: 04:30 19/01/2019
Fault closed: 04:44 19/01/2019

Fault Information:

Services will be unavailable for a short period on Vip 5 while a software upgrade on MySQL is performed, our apologies for any inconvenience caused.
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Freeola & GetDotted are rated

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...great to have the backup of Freeola and the excellent staff...
I recently purchased a new computer and had initial problems getting it set up to receive and send e-mails etc and I spoke to you on several occasions and we finally got it...

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... and so easy-to-use even for a technophobe like me. I had my website up in a couple of hours. Thank you.
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Freeola Limited
94 Church Street
Bocking
Braintree
Essex
CM7 5JY

About Us

Freeola is an ISP, offering unrivalled internet services to small businesses and comsumers in the UK. We offer a range of services, from broadband to web hosting. Start at cheap domain name registration, get a free website, or just browse the site.

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