Freeola Jargon Buster, Helping you understand Technical Terms
Freeola Internet Get Dotted Domains Blog Guides Forums
Freeola Jargon Buster, Helping you understand Technical Terms
Menu

Freeola Guides


Jargon Buster

By Freeola Support on 11th May, 2017 | 0 Comment(s)

Welcome to the Freeola internet customer support pages. This guide is designed to provide more information on some of the terms that are used on the help pages, or that may be used throughout the website. For more internet help topics please visit our main Support Page.

 

the main sections of the jargon buster are listed below. 

 

  1. Broadband Jargon Explained

  2. Dial Up Jargon Explained

  3. Domain Jargon Explained

  4. Email Jargon Explained

  5. Home Networking Jargon Explained

  6. Hosting Jargon Explained

  7. Miscellaneous Jargon Explained

  8. Software Jargon Explained

  9. Website Jargon Explained

_______________________________________________________________________________

Important: Specialist words or terms used in the definitions of other terms can be seen in bold text and will be defined elsewhere in the guide.
 
Here is an Example:

 

Broadband
 

A technology used to access the Internet via a standard telephone line. Data is transmitted at a higher frequency than used for voice calls and as such, a broadband connection does not prevent you making calls while connected to the Internet, however does require specialist equipment at the exchange. The current broadband technology used throughout the majority of the UK is ADSL." 

____________________________________________________________________________

 

1. Broadband Jargon Explained

 

Listed below are the meanings of some terms you may need to know if you're connecting to the internet through ADSL, ADSL2+, Cable or Fibre Optic (FTTC/FTTP) lines.

 

Additionally, there is more information on our broadband services on the Freeola Broadband Page. 

 

 
ADSL (Asymmetric Digital Subscriber Line)

 

This is the technology used to provide a broadband connection. There are two variations of this technology that Freeola currently use, these are ADSL and ADSL2+. ADSL allows up to 8Mb and is available to customers on 20CN and 21CN exchanges. This rate however is also effected by other limiting factors such as your distance from the exchange and your line quality.

 

 
ADSL2+ (Asymmetric Digital Subscriber Line 2 Plus)

 

ADSL2+ is the more recent updated technology that provides broadband connections. ADSL2+ allows a higher maximum downstream rate of 24Mb and a higher upstream rate of up to 3.3 Mbit/s (with Annex M). This rate however is still also effected by other limiting factors such as your distance from the exchange and your line quality.

 

You can learn more about ADSL/ADSL2+ and the broadband speeds, visit our ADSL2+ page.

 

 
AES (Advanced Encryption Standard) 

 

a symmetric 128-bit block data encryption technique which was adopted as the US governments mandatory encryption, used to protect sensitive information from people who did not have the encryption key.  

 

 
Bandwidth

 

The amount of data that can be transmitted in a fixed amount of time. Bandwidth is usually expressed in bits per second(bps) or bytes per second. in terms of broadband, the amount of bandwidth than someone is using can effect other devices that are connected to the same router as one device can use a higher percentage of the bandwidth, leaving a smaller percentage for other devices. 

 

 
Broadband

 

A technology used to access the Internet via a standard telephone line. Data is transmitted at a higher frequency than used for voice calls and as such, a broadband connection does not prevent you making calls while connected to the Internet, however does require specialist equipment at the exchange. The current broadband technology used throughout the majority of the UK is ADSL.

 

Additionally, there is more information on our broadband services on the Freeola Broadband Page.

 

 
BT I-Plate/BT Broadband Accelerator
 

The i-Plate is a ADSL microfilter for use on ADSL Broadband lines to improve the speed & stability of the connection. When connected to the master socket, the iPlate filters the bell wire which used to be needed to make our old-fashioned analogue telephones ring. with today's phones, this bell wire is now redundant and its presence in a master socket causes digital interference on the ADSL line which can slow the speed of your broadband.

 

You could improve your connection speed with the BT i-Plate from the Freeola Shop

 

 

Cache

 

A cache is a temporary storage location which is used to store features of websites such as images, banners and text from websites which you have visited, the purpose of this is to improve the loading speed of these websites when you visit them again by using the cache to retrieve the features of the website quicker than they would be received from the internet.

 

 

Cloud Hosting 
 

Cloud Hosting is the process by which an individual can host their service or website from a secondary source which is not limited to the capacity of the hardware that that individual physically has. Cloud hosting allows individuals to eliminate the failure point of a single server if there is a spike in demand for their service, by feeding their customers into a cloud which has numerous servers and numerous networks so that no individual server is running at maximum capacity.

 

Additionally, there is more information on our Hosting services on the Freeola VIP Hosting Page.

 


Cookie

 

A cookie is a piece of information which is stored on your Hard Disk Drive which is created when websites need to remember a piece of information about you. For example, if you tick a 'Remember My Username' box when logging onto an online program then this will create a cookie with your username as the stored information, this will then be recalled next time you log in and you will not have to type in your username.

 

 

Data

 

Data is any type of information that is input into a computer which doesn't give a set of instructions to the computer, so anything that is not a program or coding can be referred to as data.

 

 

Data Allowance

 

The amount of data that can be sent or received from your wireless device per month without incurring additional charges. this is often referred to as 'Peak Allowance' because the data allowance does not include any usage during Off Peak times

 

Additionally, there is more information on our broadband data allowances on the Freeola Broadband Page.

 


Dongle

 

A device that connects to a computer in order to connect to the internet via a mobile connection, more typically used for laptops and netbooks, Dongles are usually in the form of USB sticks and can also be used to access protected software or programs which need unique identification and increased security such as online banking.

 

You can connect to your wireless remotely with a Dongle from the Freeola Shop.

 


DSL (Digital Subscriber Line)

 

A commonly used abbreviation of ADSL.

 

 

DSL/Telephone Cable

 

The cable used to connect your modem / router to the microfilter at your telephone socket. This cable is commonly black or grey and has an RJ11 connector each side.

 

Need a Telephone Cable or an Extension? Head over to the Freeola Shop. 

 

 

Encryption

 

Encryption is the process of transforming sensitive information using an algorithm to make it unreadable to anyone except those possessing a encryption key. The result of the process is encrypted information.  

 

 

Ethernet Cable

 

A cable commonly used to network computers and other devices. If you are using a router, you will usually use this cable to create a connection from your PC to your router, unless using a wireless connection. This cable is commonly grey or yellow and has an RJ45 connector each side.

 

Need an Ethernet Cable or an Extension? Head over to the Freeola Shop.

 

 

Exchange

 

This refers to the local telephone exchange where the telephone line connects to your ISP's network.

 

 

Fair Usage Policy

 

This policy applies to most services which involve data allowances, fair usage policy is mostly used on packages which are advertised as unlimited to stop individuals abusing the service and making it slower for other users. fair usage policies apply most frequently to services such as broadband, phone contracts and peer to peer programs. Fair usage policy limits are usually set at a limit which would be hard to exceed so only a small percentage of customers are warned about or charged extra for their usage.

 

Great News! Here at Freeola we don't have any Fair Usage Restrictions.

 

 

Fibre Optic Broadband
 

A technology used to access the Internet via a Fibre Optic Cable. Data is transmitted at a higher frequency than used for voice calls and as such, a broadband connection does not prevent you making calls while connected to the Internet, however does require specialist equipment at the exchange. The current broadband technology used throughout the UK is ADSL, but is gradually changing to Fibre Optics.

 

 

FTTC (Fibre to the Cabinet)
 

This is the term used by broadband providers to describe the provision of fibre based services where the fibre runs from the local exchange to the street cabinets. From the cabinets the services is then provided over conventional telephone lines. Higher downstream and upstream speed can be achieved as the length of the telephone line is greatly reduced (running from the premises to the cabinet instead of from the premises to the cabinet and then to the exchange). This technology commonly uses VDSL to provide broadband services.

 

 

FTTP (Fibre to the Premises)

 

This is the term used by broadband providers which means that fibre optic cable is laid out not only to the local street cabinet, but to individual premises', removing the requirement for a consensual telephone line. The technology can provide even higher broadband speeds than FTTC (described above) but is currently only available to a very small number of premises in the UK.

 

 

GB (Gigabyte)
 

This is used as a storage or speed measurement in computing terms. In terms of storage, one GB is equivalent to 1024MB and will store roughly 250 Mp3 music files. In terms of speed, 1GB broadband would be around 10x faster than the fastest connections available in the UK.

 

 

Hub

 

Hardware that connects computers to one another on a local network. a Hub usually has a number of ethernet ports which each device is plugged into, this enables a network on one router with a number of wired connections.

 

Need a Hub? Head over to the Freeola Shop.

 

 

IP Address (Internet Protocol Address)

 

An IP address is the address of a machine or network according to the Internet protocol. The way the address is formatted depends on the version of the Internet protocol that is in use. Versions include IPv4 and IPv6. A static IP address is provided with all Freeola Broadband connections.

 

 

IPv4 (Internet Protocol Version 4)

 

This is the version of the Internet protocol which is primarily in use on the Internet. IPv4 addresses are usually represented as four numbers between 0 and 254 separated by dots. For example 169.0.0.156.

 

 

IPv6 (Internet Protocol Version 6)

 

The version of the Internet protocol which is planned to succeed IPv4 due to the shortage of IP addresses available. IPv6 allows for a much greater number of potential IP addresses and, with the number of computers connecting the Internet increasing, will become more prevalent in the future. IPv6 addresses consist of 8 hexidecimal numbers between 0 and FFFF separated by colons. For example C04:FEF2:842A:5:89C:C401:FF34:3456.

 

 

ISP (Internet Service Provider)

 

A provider of internet services. This is usually used to refer to the provider that you use to access the internet via broadband, dial-up or other means.

 

 

Line Test

 

A line test is a way to check the availability and speed of a broadband connection to a specific telephone line. Line tests will not give you a completely accurate figure for the speed of a broadband connection but will give some idea of the speed that could be achieved. broadband speed is subject to a number of factors such as the complexity of the home network and the distance from the exchange.

 

To check your speed and availability, check out the Freeola Broadband Speed Checker.

 


LLU (Local Loop Unbundled)

 

Local Loop Unbundling, is a technology that allows BT to open up parts of its telephone exchanges to other ISPs. These providers can then install their own equipment on the lines to improve speed, currently allowing ADSL to be improved to ADSL2+, allowing speeds of 24MB. Not all of BT's exchanges are equipped with LLU. However, BT is currently rolling-out Fibre Optic to its exchanges, so over the coming years all exchanges should become capable of much faster speeds.

Find out more about LLU on out What is LLU? page

 

 

MAC (Migration Authorisation Code)

 

Used when transferring broadband on a telephone line from one broadband provider to another. This code is given to the customer by the initial provider. The customer then passes the code onto the new provider in order for them to initiate a broadband migration. Migration Authorisation Codes are usually only valid for 30 days, if they are not used within this time period, the broadband will continue with the initial provider.

 

 

MB (Megabytes)

 

This is used as a storage or speed measurement in computing terms. In terms of storage, one MB is equivalent to 1024KB and will store roughly 10'000 names or addresses. in terms of speed, 1Mb(Megabit) broadband would be significantly slower than the average connection in the UK.

 

 

Microfilter

 

A device used to filter the broadband signals on a telephone line from calls and voice communication. This device should be fitted between the telephone socket and the DSL / telephone cable which connects to your broadband router / modem. A microfilter should also be fitted at every telephone socket on the same line between the telephone socket and any other telephone devices such as telephones, fax machines, alarm systems and Sky boxes.

 

You could improve your connection speed with a Microfilter from the Freeola Shop.

 

 

Minimum Term Contract

 

A minimum term contract is a contract on a service which has a minimum amount of months of payment, for example an 18 month phone contract. If you want to cancel the contract you would be subject to a large cancellation fee.

 

Great News! Here at Freeola we don't have any Minimum Term Contracts on our ADSL packages. Freeola Unlimited Fibre packages come with a 12 month minimum term contract.

 

 

Modem (Modulator Demodulator)

 

Used to convert the digital signal that your router/computer uses into a signal to be transmitted over the telephone line. The modem handles communication between your home network and the exchange.

 

Need a Modem? Head over to the Freeola Shop.

 

 

Network

 

A network is a number of computers or devices that are all interconnected via the internet, the most common use of the word network is in the term 'Home network' which refers to all of the computers and other devices such as Routers, Hubs and Printers in a household.

 

 

Network Adaptor

 

this is a piece of hardware that is either built in or external on a computer which allows it to connect to a local network, either wired or wireless, the most common Network Adapters are for wireless connections. A network adapter can also be referred to as a network card.

 

Need a Network Adapter? Head over to the Freeola Shop

 

 

Offline
 

This is the status of an internet enabled device that is not connected to the internet at the time.

 

 

Online

 

This is the status on an internet enabled device that has connected successfully to the internet.

 

 

Packets

 

This is a block data that is transmitted across a network, packets are often used to determine the strength of a connection, this is determined by sending a certain amount of packets across a connection from one end of the connection and monitoring how many packets are successfully received at the other end.

 

 

Peak and Off Peak

 

These terms are used to describe the hours of the day when broadband or any other service is used the most or least. Peak hours are the hours of the day when the service is used the most. Off peak are the hours of the day when the service is used the least, this is why many services change price or put restrictions on certain hours of the day.

 

Freeola Off-Peak Hours: 7pm-7am Every day and ALL Weekend. Peak Hours: 7am-7pm Mon-Fri.

 

 

Ports

 

This is a slot in a device for a cable, for example, a router has a number of ports designed for Ethernet cables.

 

 

Protocol

 

This is a standardised set of rules for communication between computer systems. This can be thought of in human terms as a language. Depending on what task is being carried out, a different protocol may be used, for example when sending messages, SMTP would be the protocol used to communicate the message to the server.

 

 

PSK (Pre-Shared Key)

 

This is an encryption key that would be 'shared' between all the people that need to be able to view encrypted information. The key is a combination of digits and letters which unscramble the information that had been previously encrypted so that it can be viewed.

 

 

Router

 

A router is a device used to forward packets of data on to the next location. ADSL routers, contain a built in ADSL modem so they can receive information from your computer and forward this information down your telephone line to the broadband equipment at the exchange.

 

Need a Router? Head over to the Freeola Shop

 

 

Static IP Address
 

A fixed IP Address which doesn't change when you reconnect to the Internet. All Freeola broadband customers are provided with a static IP as standard with their broadband connection.

 

 

Streaming

 

A method of relaying data over a computer network as a steady continuous stream, allowing individuals to play or view the data (e.g video files) while the download is still incomplete and further data is still being received.

 
 
Tariff

 

This is a set price for an agreed service, for example, Freeola has a table of all it's broadband tariffs, these are the descriptions of the allowances and packages along with the price, your broadband tariff would be the price you pay for your package.

 

Could you get a better broadband package with Freeola? Take a look at our Broadband Tariffs.

 
 
WEP (Wireless Equivalent Privacy)

 

A wireless encryption algorithm which uses a 64bit, 128bit or 256bit key to prevent unauthorised access to the wireless network. This has since been replaced by WPA and WPA2 due to security issues and the need to remember a long hexadecimal code.

 
 
Wi-Fi (Wireless Fidelity) 

 

Term suggesting Wireless Fidelity that is commonly used to refer to a wireless connection (IEEE 802.11).

 
 
Wireless Connection

 

A wireless connection is a connection that uses radio signals to transmit data rather then using a cable and is commonly used in a home network to connect a computer or device such as a mobile phone to a wireless router.

 
 
Wireless G

 

The most wide spread wireless technology for home networking. Allows data transfer rates of up to 54Mbps using the 2.4GHz radio band.

 
 
Wireless N

 

A Relatively new wireless technology claiming to be capable of faster speeds then Wireless G (108Mbps) and capable of data transmission over greater distances.

 
 
WPA (Wi-Fi Protected Access)

 

A wireless security protocol which is designed to be more secure then WEP. In home networking, the Pre-shared Key (PSK) version is normally used, which allows a password to be specified which would then need to be entered into all devices before they can access the network.

 
 
WPA2 (Wi-Fi Protected Access 2)

 

An enhanced version of WPA which uses AES encryption rather then TKIP to reduce vulnerabilities.

 
 
WWW (World Wide Web)

 

A global collection of web pages, indexed using domain names, website addresses and IP Addresses.

______________________________________________________________________________

 

2. Dial Up Jargon Explained

 

Listed below are the meanings of some terms you may need to know if you're connecting to the Internet with a Dial Up connection.

 

Cache

 

A cache is a temporary storage location which is used to store features of websites such as images, banners and text from websites which you have visited, the purpose of this is to improve the loading speed of these websites when you visit them again by using the cache to retrieve the features of the website quicker than they would be received from the internet.

 
 
Cookie

 

A cookie is a piece of information which is stored on your Hard Disk Drive which is created when websites need to remember a piece of information about you. For example, if you tick a 'Remember My Username' box when logging onto an online program then this will create a cookie with your username as the stored information, this will then be recalled next time you log in and you will not have to type in your username.

 
 
Dial Up
 

Dial-up is a technology used to access the Internet via a telephone line. A connection is established by dialling the telephone number of the Internet Service Provider. Data is then transferred by sending tones back and forth along the line. Due to the nature of dial-up and the frequencies it uses, it is not possible to make or receive calls while a dial-up connection is active.

 

Get connected with Freeola Dial Up. Calls cost 2p per minute, plus your phone company's access charge.

 
 
Dial Up Modem
 

A modem device that connects to the internet by dialling a connection to the ISP then sends and receives data using tones. As a dial-up modem uses the voice part of the telephone line, you are not able make or receive calls while connected using dial-up.

 

Need a Dial Up Modem? Head over to the Freeola Shop

 
 
Hub

 

Hardware that connects computers to one another on a local network. a Hub usually has a number of Ethernet ports which each device is plugged into, this enables a network on one router with a number of wired connections.

 

Need a Hub? Head over to the Freeola Shop. 

 
 
LAN (Local Area Network)

 

This is a computer network that connects computers and devices in small areas such as homes, schools or offices. The most popular means of doing this are using Wi-Fi or twisted pair Ethernet cabling.

 
 
Line Test
 

A line test is a way to check the availability and speed of a broadband connection to a specific telephone line. Line tests will not give you a completely accurate figure for the speed of a broadband connection but will give some idea of the speed that could be achieved. broadband speed is subject to a number of factors such as the complexity of the home network and the distance from the exchange.

 
 
Offline
 

This is the status of an internet enabled device that is not connected to the internet at that time.

 
 
Online
 

This is the status on an internet enabled device that has connected successfully to the internet.

 
 
Peak and Off Peak

 

These terms are used to describe the hours of the day when broadband or any other service is used the most or least. Peak hours are the hours of the day when the service is used the most. Off peak are the hours of the day when the service is used the least, this is why many services change price or put restrictions on certain hours of the day.

 

Freeola Off-Peak Hours: 7pm-7am Every day and ALL Weekend. Peak Hours: 7am-7pm Mon-Fri.

 
 
Tariff
 

This is a set price for an agreed service, for example, Freeola has a table of all it's broadband tariffs, these are the descriptions of the allowances and packages along with the price. Your broadband tariff would be the price you pay for your package.

 

Check out the Freeola Dial Up Deals from the best Dial Up ISP. 

 
 
WWW (World Wide Web)
 

A global collection of web pages, indexed using domain names, website addresses and IP Addresses.

______________________________________________________________________________

 

3. Domain Jargon Explained

 

listed below are the meanings of some terms you may need to know if your planning on buying or already own a domain name.

 

A Records
 

An A Record is a DNS record which holds an IP address for a domain or subdomain. Anyone that then visits that domain or subdomain is directed to the server with the set IP address. The main use of an A Record is to point a domain name to the webserver that hosts the website, although other uses exist.

 

 

DNS (Domain Name System)
 

The name of the system used by the Internet to translate host names into IP Addresses. For example whenever you visit a website, the website address is converted into an IP address by your web browser using DNS. A request is then sent to the server at the IP address for the website data

 

 

Domain Migration

 

Moving a data from one domain to another without compromising security or losing any of the data. Domain migration happens when servers are upgraded and the data (including any authentication and authorisation information) must be moved to a new system, when an administrator changes from one ISP to another or when an Web site's administrator moves the data that creates a Web page from one system, or domain, to another.

 

Move your Domain to GetDotted and we'll give you 40% of your next renewal. 

 
 
Domain Registrar

 

A company that enables customers to register and sometimes host domains. An example of a domain registrar is GetDotted.

 
 
rDNS (Reverse Domain Name System Lookup)
 

A reverse DNS lookup or reverse DNS resolution (rDNS) is used to find the domain name(s) that are associated with an IP address using the Domain Name System (DNS)

 
 
Subdomains

 

When you sign up for a hosting service, you can run several websites from your account. The first domain name you register or host would be referred to as your domain, further domains registered under the same account may be referred to as subdomains. Subdomains can also mean having more than one domain for one website, for example, hosting a blog within one site under a different domain.

 
 
TLD (Top Level Domain)
 

A combination of letters which can be used as part of a domain name. Each Top Level Domain is specific to one domain name registry which manages all domain names that use that TLD. For example, .uk is managed by Nominet.

______________________________________________________________________________

 

4. Email Jargon Explained

 

Listed below are the meanings of some terms you may need to know if you're setting up or using Email.

 

Autoresponders

 

An email function that automatically returns a pre-written message to anyone who sends Email to a particular e-mail address. This is popular for out of office or on vacation notifications.

 

This is one of our great new EmailPro Features!

 
 
"BCC:" (Blind Carbon Copy)

 

A Blind Carbon Copy or BCC is a field on most Email Clients which allows you to send your message to a contact without anyone in the 'to:' or 'cc:' field seeing that you have sent it to them on the Email information. 

 
 
"CC:" (Carbon Copy)

 

A Carbon Copy or CC is a field on most Email Clients which allows you to send a copy of your message to a number of other contacts other than those in the 'to:' field. 

 
 
Data

 

Data is any type of information that is input into a computer which doesn't give a set of instructions to the computer, so anything that is not a program or coding can be referred to as data.

 
 
Email
 

Email is derived from Electronic Mail and is a technology used for sending and receiving messages over the Internet. In order to use email, you require an email address, any messages then sent to your email address are held by your provider until you wish to access them using an Email Client. Email Protocols include POP3, IMAP and SMTP.

 

Check out the Freeola Email Page for more information. 

 
 
Email Address
 

An email address is an address used to identify where to send an email message to. An email address is broken into two parts, firstly a mailbox name or alias, secondly a domain name. This is represented in the format of [email protected] The domain name is usually provided by your email provider unless you have purchased your own. The mailbox name or alias however is usually customisable and can be created using a combination of letters, numbers and other valid characters. An example of an email address would be [email protected]

 

Register your own fully personalised Email Address at GetDotted

 
 
Email Client
 

A program that runs on your computer which will download and send your email messages as required. Popular email clients include Microsoft Outlook, Outlook Express, Windows Live Mail, Mozilla Thunderbird and Mac Mail. 

 

We've developed our own professional web based Email Client which comes free with EmailPro!

 
 
Fair Usage Policy

 

This policy applies to most services which involve data allowances, fair usage policy is mostly used on packages which are advertised as unlimited to stop individuals abusing the service and making it slower for other users. fair usage policies apply most frequently to services such as broadband, phone contracts and peer to peer programs. Fair usage policy limits are usually set at a limit which would be hard to exceed so only a small percentage of customers are warned about or charged extra for their usage.

 

Great News! Here at Freeola we don't have any Fair Usage Restrictions!

 
 
GB (Gigabytes)
 

This is used as a storage or speed measurement in computing terms. In terms of storage, one GB is equivalent to 1024MB and will store roughly 250 Mp3 music files. in terms of speed, 1Gb (gigabit) broadband would be around 10x faster than the fastest connections available in the UK.

 
 
IMAP (Internet Message Access Protocol)
 

The IMAP protocol allows for synchronised Email across multiple devices. For example, if you start composing an email on your laptop at home in the morning, you will be able to access the draft on your iPhone on your way to work on the train. Similarly, if you read an e-mail on your laptop, and then access your e-mail from your home computer, that same e-mail will automatically appear as having already been read. Any actions performed on your mailbox will remain intact regardless of where, when & how you access it.

 

This is one of our great new EmailPro Features!

 
 
Mailbox

 

A computer file in which e-mail messages received by a particular user are stored. In an Email Client, a Mailbox is the inbox, additionally, if you divide your inbox into subfolders, these can be referred to as mailboxes as well. 

 
 
MB (Megabytes)
 

This is used as a storage or speed measurement in computing terms. In terms of storage, one MB is equivalent to 1024KB and will store roughly 10'000 names or addresses. in terms of speed, 1Mb (Megabit) broadband would be significantly slower than the average connection in the UK.

 
 
MX Record (Mail Exchanger Record)
 

A DNS record used to direct email traffic to the correct mail server. An MX record can be set to either be an IP address or a host name.

 
 
Phishing

 

This is the fraudulent act of attempting to obtain personal information such as credit card details via electronic means, usually by email. For example someone who is phishing may send the potential victim an email stating that they are owed a large sum of money in an attempt to entice them into replying with bank details.

 

Protect yourself from Phishing with EmailPro's fully customisable Spam Filters. 

 
 
POP3 (Post Office Protocol 3)
 

This is a protocol used by email to allow users to access their email messages via an Email Client. POP3 allows direct access to the messages that are stored on the server. By default, if using POP3 most Email Clients will access the server, download any messages, then delete these messages from the server so that they are not downloaded again.

 
 
Server

 

A computer with a special service function on a network, generally receiving and connecting incoming information traffic. In terms of Email, this server would deal with the sending and receiving of Emails. 

 
 
SMTP (Simple Mail Transfer Protocol)

 

This is the protocol used to transfer email between providers. SMTP is used to both send messages from your email client to your provider, and from your provider to the recipient's provider.

 
 
Synchronised Email

 

This is the term that is given to Email services which use IMAP as this allows access to your email from a number of devices, including mobile phones, tablets and laptops. It is also 'synchronised' because if, using IMAP, you are using your Email client, if you log onto your Email from a different device, then edit a message or make any other change, you can see it on another device in real time.  

 

This is one of our great new EmailPro Features!

______________________________________________________________________________

 

5. Home Networking Jargon Explained

 

Listed below are the meanings of some terms that you may need to know if you're setting up your home network.

 

AES (Advanced Encryption Standard)

 

a symmetric 128-bit block data encryption technique which was adopted as the US governments mandatory encryption, used to protect sensitive information from people who did not have the encryption key.

 
 
ADSL (Asymmetrical Digital Subscriber Line)

 

This is the technology used to provide a broadband connection. There are two variations of this technology that Freeola currently use, these are ADSL and ADSL2+. ADSL2+ allows a higher maximum downstream rate of 24Mb as opposed to ADSL which allows up to 8Mb and is available to customers on a 21CN exchange. This rate however is also effected by other limiting factors such as your distance from the exchange and your line quality.

 

Additionally, there is more information on our broadband services on the Freeola Broadband Page

 
 
ADSL2+
 

ADSL2+ is the more recent updated technology that provides broadband connections. ADSL2+ allows a higher maximum downstream rate of 24Mb. This rate however is still also effected by other limiting factors such as your distance from the exchange and your line quality.

 

You can learn more about ADSL/ADSL2+ and the broadband speeds, visit our ADSL2+ page

 
 
Bandwidth

 

The amount of data that can be transmitted in a fixed amount of time. Bandwidth is usually expressed in bits per second(bps) or bytes per second. in terms of broadband, the amount of bandwidth than someone is using can effect other devices that are connected to the same router as one device can use a higher percentage of the bandwidth, leaving a smaller percentage for other devices.

 
 
Broadband

 

A technology used to access the Internet via a standard telephone line. Data is transmitted at a higher frequency than used for voice calls and as such, a broadband connection does not prevent you making calls while connected to the Internet, however does require specialist equipment at the exchange. The current broadband technology used throughout the UK is ADSL.

 

Additionally, there is more information on our broadband services on the Freeola Broadband Page

 
 
BT i-Plate/BT Broadband Accelerator
 

The i-Plate is a ADSL microfilter for use on ADSL Broadband lines to improve the speed & stability of the connection. When connected to the master socket, the iPlate filters the bell wire which used to be needed to make our old-fashioned analogue telephones ring. with today's phones, this bell wire is now redundant and its presence in a master socket causes digital interference on the ADSL line which can slow the speed of your broadband.

 

You could improve your connection speed with the BT i-Plate from the Freeola Shop

 
 
Cache

 

A cache is a temporary storage location which is used to store features of

 
 
Cloud Hosting
 

Cloud Hosting is the process by which an individual can host their service or website from a secondary source which is not limited to the capacity of the hardware that that individual physically has. Cloud hosting allows individuals to eliminate the failure point of a single server if there is a spike in demand for their service, by feeding their customers into a cloud which has numerous servers and numerous networks so that no individual server is running at maximum capacity.

 

Additionally, there is more information on our Hosting services on the Freeola VIP Hosting Page

 
 
Cookies

 

A cookie is a piece of information which is stored on your Hard Disk Drive which is created when websites need to remember a piece of information about you. For example, if you tick a 'Remember My Username' box when logging onto an online program then this will create a cookie with your username as the stored information, this will then be recalled next time you log in and you will not have to type in your username.

 
 
Data

 

Data is any type of information that is input into a computer which doesn't give a set of instructions to the computer, so anything that is not a program or coding can be referred to as data.

 
 
Data Allowance
 

The amount of data that can be sent or received from your wireless device per month without incurring additional charges.

 

Additionally, there is more information on our broadband data allowances on the Freeola Broadband Page

 
 
Dial Up
 

Dial-up is a technology used to access the Internet via a telephone line. A connection is established by dialling the telephone number of the Internet Service Provider. Data is then transferred by sending tones back and forth along the line. Due to the nature of dial-up and the frequencies it uses, it is not possible to make or receive calls while a dial-up connection is active.

 

Get connected with Freeola Dial Up. Calls cost 2p per minute, plus your phone company's access charge.

 
 
Dial Up Modem
 

A modem device that connects to the internet by dialling a connection to the ISP then sends and receives data using tones. As a dial-up modem uses the voice part of the telephone line, you are not able make or receive calls while connected using dial-up.

 

Need a Dial Up Modem? Head over to the Freeola Shop

 
 
Dongle

 

A device that connects to a computer in order to connect to the internet via a mobile connection, more typically used for laptops and netbooks, Dongles are usually in the form of USB sticks and can also be used to access protected software or programs which need unique identification and increased security such as online banking.

 

You can connect to your wireless remotely with a Dongle from the Freeola Shop

 
 
DSL (Digital Subscriber Line)
 

A commonly used abbreviation of ADSL.

 
 
DSL/Telephone Cable
 

The cable used to connect your modem / router to the microfilter at your telephone socket. This cable is commonly black or grey and has an RJ14 connector each side.

 

Need a Telephone Cable or an Extension? Head over to the Freeola Shop

 
 
Encryption

 

Encryption is the process of transforming sensitive information using an algorithm to make it unreadable to anyone except those possessing a encryption key. The result of the process is encrypted information

 
 
Ethernet Cable
 

A cable commonly used to network computers and other devices. If you are using a router, you will usually use this cable to create a connection from your PC to your router, unless using a wireless connection. This cable is commonly grey or yellow and has an RJ45 connector each side.

 

Need a Telephone Cable or an Extension? Head over to the Freeola Shop

 
 
Exchange

 

This refers to the local telephone exchange where the telephone line connects to your ISP's network.

 
 
Fair Usage Policy
 

This policy applies to most services which involve data allowances, fair usage policy is mostly used on packages which are advertised as unlimited to stop individuals abusing the service and making it slower for other users. fair usage policies apply most frequently to services such as broadband, phone contracts and peer to peer programs. Fair usage policy limits are usually set at a limit which would be hard to exceed so only a small percentage of customers are warned about or charged extra for their usage.

 

Great News! Here at Freeola we don't have any Fair Usage Restrictions. 

 
 
Fibre Optic Broadband
 

A technology used to access the Internet via a Fibre Optic Cable. Data is transmitted at a higher frequency than used for voice calls and as such, a broadband connection does not prevent you making calls while connected to the Internet, however does require specialist equipment at the exchange. The current broadband technology used throughout the UK is ADSL, but is gradually changing to Fibre Optics.

 
 
FTTC (Fibre to the Cabinet)
 

This is the term used by broadband providers which means that fibre optic cable is laid out to the local exchange, but not to each individual premises.

 
 
FTP (File Transfer Protocol)

 

This a protocol used to transfer files from one computer to another. Freeola use FTP to allow users to access files on their web space directly. 

 
 
FTTP (Fibre to the Premises)
 

This is the term used by broadband providers which means that fibre optic cable is laid out not only to the local exchange, but to individual premises' past the exchange point as well.

 
 
Hardware

 

Hardware is a general term for the physical elements of a technology. It also means the physical components of a computer system, in the form of computer hardware.

 
 
Hub

 

Hardware that connects computers to one another on a local network. a Hub usually has a number of Ethernet ports which each device is plugged into, this enables a network on one router with a number of wired connections.

 

Need a Hub? Head over to the Freeola Shop

 
 
IP Address (Internet Protocol Address)
 

An IP address is the address of a machine or network according to the Internet protocol. The way the address is formatted depends on the version of the Internet protocol that is in use. Versions include IPv4 and IPv6. A static IP address is provided with all Freeola Broadband connections.

 
 
IPv4 (Internet Protocol Version 4)
 

This is the version of the Internet protocol which is primarily in use on the Internet. IPv4 addresses are usually represented as four numbers between 0 and 254 separated by dots. For example 169.0.0.156. 

 
 
IPv6 (Internet Protocol Version 6)
 

The version of the Internet protocol which is planned to succeed IPv4 due to the shortage of IP addresses available. IPv6 allows for a much greater number of potential IP addresses and, with the number of computers connecting the Internet increasing, will become more prevalent in the future.

IPv6 addresses consist of 8 hexidecimal numbers between 0 and FFFF separated by colons. For example C04:FEF2:842A:5:89C:C401:FF34:3456.

 
 
ISP (Internet Service Provider)
 

A provider of internet services. This usually refers the provider that you use to access the internet via broadband, dial-up or other means.

 
 
LAN (Local Area Network)
 

This is a computer network that connects computers and devices in small areas such as homes, schools or offices. The most popular means of doing this are using Wi-Fi or twisted pair Ethernet cabling.

 
 
Line Test
 

A line test is a way to check the availability and speed of a broadband connection to a specific telephone line. Line tests will not give you a completely accurate figure for the speed of a broadband connection but will give some idea of the speed that could be achieved. broadband speed is subject to a number of factors such as the complexity of the home network and the distance from the exchange.

 

To check your speed and availability, check out the Freeola Broadband Speed Checker. 

 
 
MAC (Migration Authorisation Code)
 

Used when transferring broadband on a telephone line from one broadband provider to another. This code is given to the customer by the initial provider. The customer then passes the code onto the new provider in order for them to initiate a broadband migration. Migration Authorisation Codes are usually only valid for 30 days, if they are not used within this time period, the broadband will continue with the initial provider.

 
 
Microfilter

 

A device used to filter the broadband signals on a telephone line from calls and voice communication. This device should be fitted between the telephone socket and the DSL / telephone cable which connects to your broadband router / modem. A microfilter should also be fitted at every telephone socket on the same line between the telephone socket and any other telephone devices such as telephones, fax machines, alarm systems and Sky boxes.

 

You could improve your connection speed with a Microfilter from the Freeola Shop

 
 
Modem (Modulator Demodulator)

 

Used to convert the digital signal that your router/computer uses into a signal to be transmitted over the telephone line. The modem handles communication between your home network and the exchange.

 

Need a Modem? Head over to the Freeola Shop

 
 
Network

 

A network is a number of computers or devices that are all interconnected via the internet, the most common use of the word network is in the term 'Home network' which refers to all of the computers and other devices such as Routers, Hubs and Printers in a household.

 
 
Network Adaptor

 

this is a piece of hardware that is either built in or external on a computer which allows it to connect to a local network, either wired or wireless, the most common Network Adapters are for wireless connections. A network adapter can also be referred to as a network card

 

Need a Network Adapter? Head over to the Freeola Shop

 
 
Offline

 

This is the status of an internet enabled device that is not connected to the internet at that time.

 
 
Online

 

This is the status on an internet enabled device that has connected successfully to the internet.

 
 
Pairing

 

The process of establishing a new relationship between two internet enabled devices. This can be achieve by pairing two Wi-fi enabled devices e.g. a wireless printer and a wireless laptop or with a wired connection using Ethernet Cables.

 
 
PCI Card (Peripheral Component Interconnect Card)
 

A wireless network card that is installed in the PCI bus slot inside desktop PCs which enables a computer that may previously have only been able to connect to the internet via a wired connection to connect on a wireless connection.

 
 
Peak and Off Peak
 

These terms are used to describe the hours of the day when broadband or any other service is used the most or least. Peak hours are the hours of the day when the service is used the most. Off peak are the hours of the day when the service is used the least, this is why many services change price or put restrictions on certain hours of the day.

 

Freeola Off-Peak Hours: 7pm-7am Every day and ALL Weekend. Peak Hours: 7am-7pm Mon-Fri.

 
 
Pen Drive

 

This is also known as a USB drive or thumb drive. It is a portable storage drive which connects to a computers

 
 
Plug and Play
 

A standard for the connection of peripherals to computers, which means that a device only needs to be connected to a computer in order to be configured automatically to work properly, without any physical configuration by the user

 
 
Ports

 

This is a slot in a device for a cable, for example, a router has a number of ports designed for Ethernet cables.

 

 

PSU (Power Supply Unit)
 

The module on the power cable for a computer that converts mains electricity into the voltages which the different components of the computer need.

 
 
Protocol

 

This is a standardised set of rules for communication between computer systems. This can be thought of in human terms as a language. Depending on what task is being carried out, a different protocol may be used, for example when sending messages, SMTP would be the protocol used to communicate the message to the server.

 
 
PSK (Pre Shared Key)

 

This is an encryption key that would be 'shared' between all the people that need to be able to view encrypted information. The key is a combination of digits and letters which unscramble the information that had been previously encrypted so that it can be viewed.

 
 
Router

 

A router is a device used to forward packets of data on to the next location. ADSL routers, contain a built in ADSL modem so they can receive information from your computer and forward this information down your telephone line to the broadband equipment at the exchange

 

Need a Router? Head over to the Freeola Shop

 
 
Server

 

A computer with a special service function on a network, generally receiving and connecting incoming information traffic. In terms of Email, this server would deal with the sending and receiving of Emails.

 
 
Software

 

The programs and other operating information used by a computer.

 
 
Static IP Address
 

A fixed IP Address which doesn't change when you reconnect to the Internet. All Freeola broadband customers are provided with a static IP as standard with their broadband connection.

 
 
Streaming

 

A method of relaying data over a computer network as a steady continuous stream, allowing individuals to play or view the data (e.g video files) while the download is still incomplete while further data is still being received

 
 
Tariff

 

This is a set price for an agreed service, for example, Freeola has a table of all it's broadband tariffs, these are the descriptions of the allowances and packages along with the price, your broadband tariff would be the price you pay for your package.

 

Could you get a better broadband package with Freeola? Take a look at our Broadband Tariffs

 
 
USB Cable (Universal Serial Bus)
 

USB is a universal plug and play technology which allows you to connect a variety of different devices to your computer. On the Freeola website, a USB cable will generally refer to a cable used to connect your broadband router/modem to your computer. This would have a USB Type A (flat rectangular) connector on one end which would connect to your computer, and a USB Type B (square with two rounded corners on one side) connector on the other which would connect to your router.

 

Need a USB Cable? Head over to the Freeola Shop

 
 
WEP (Wireless Equivalent Privacy)

 

A wireless encryption algorithm which uses a 64bit, 128bit or 256bit key to prevent unauthorised access to the wireless network. This has since been replaced by WPA and WPA2 due to security issues and the need to remember a long hexadecimal code.

 
 
Wi-Fi (Wireless Fidelity)
 

Term suggesting Wireless Fidelity that is commonly used to refer to a wireless connection (IEEE 802.11).

 
 
Wireless Connection
 

A wireless connection is a connection that uses radio signals to transmit data rather then using a cable and is commonly used in a home network to connect a computer or device such as a mobile phone to a wireless router.

 
 
Wireless G
 

The most wide spread wireless technology for home networking. Allows data transfer rates of up to 54Mbps using the 2.4GHz radio band. 

 
 
Wireless N

 

A Relatively new wireless technology claiming to be capable of faster speeds then Wireless G (108Mbps) and capable of data transmission over greater distances.

 
 
WPA (Wi-Fi Protected Access)
 

A wireless security protocol which is designed to be more secure then WEP. In home networking, the Pre-shared Key (PSK) version is normally used, which allows a password to be specified which would then need to be entered into all devices before they can access the network.

 
 
WPA2 (Wi-Fi Protected Access 2)
 

An enhanced version of WPA which uses AES encryption rather then TKIP to reduce vulnerabilities.

 
 
WWW (World Wide Web)

 

A global collection of web pages, indexed using domain names, website addresses and IP Addresses.

______________________________________________________________________________ 

 

6. Hosting Jargon Explained 

 

Listed below are the meanings of some terms you may need to know about hosting a website.

 

AES (Advanced Encryption Standard)
 

a symmetric 128-bit block data encryption technique which was adopted as the US governments mandatory encryption, used to protect sensitive information from people who did not have the encryption key.

 
 
A Records
 

An A Record is a DNS record which holds an IP address for a domain or subdomain. Anyone that then visits that domain or subdomain is directed to the server with the set IP address. The main use of an A Record is to point a domain name to the webserver that hosts the website, although other uses exist.

 
 
Captcha

 

A program intended to distinguish human from machine input, typically as a way of thwarting spam and automated extraction of data from websites. This website add-on asks the visitor to type a randomly generated code of digits and letters.

 
 
CGI (Common Gateway Interface)
 

CGI is used to connect scripts for your website with the back end programming language on the web server. On Freeola's web servers, CGI is used to run Perl scripts. In order to run any Perl scripts, they must be placed in the cgi-bin folder on your hosting.

 
 
Cloud Hosting
 

Cloud Hosting is the process by which an individual can host their service or website from a secondary source which is not limited to the capacity of the hardware that that individual physically has. Cloud hosting allows individuals to eliminate the failure point of a single server if there is a spike in demand for their service, by feeding their customers into a cloud which has numerous servers and numerous networks so that no individual server is running at maximum capacity.

 

Additionally, there is more information on our Hosting services on the Freeola VIP Hosting Page

 
 
CMS (Content Management System)
 

A web based system usually programmed in a server side language such as PHP or Perl which allows users to actively develop, update and maintain their website using a friendly online interface. A CMS can be installed onto a web server in place of a website. The user can then visit an online URL of the CMS from any location to manage their website.

 
 
Data Allowance
 

The amount of data that can be sent or received from your wireless device per month without incurring additional charges.

 

Additionally, there is more information on our broadband data allowances on the Freeola Broadband Page

 

 

DHCP (Dynamic Host Configuration Protocol)
 

A set of rules used by communications devices such as computers, routers, or network adapters to allow the device to request and obtain an IP address automatically from a server that has a list of addresses available for assignment so that each individual device does not have to be configured manually.

 
 
Encryption

 

Encryption is the process of transforming sensitive information using an algorithm to make it unreadable to anyone except those possessing a encryption key. The result of the process is encrypted information 

 
 
FTP (File Transfer Protocol)
 

This a protocol used to transfer files from one computer to another. Freeola use FTP to allow users to access files on their web space directly.

 
 
Gb (Gigabytes)
 

This is used as a storage or speed measurement in computing terms. In terms of storage, one GB is equivalent to 1024MB and will store roughly 250 Mp3 music files. in terms of speed, 1Gb (gigabit) broadband would be around 10x faster than the fastest connections available in the UK.

 
 
Hotlinks/Inline Linking

 

Inline linking (also known as hotlinking) is the use of a linked object, often an image, from one site into a web page belonging to a second site. The second site is said to have an inline link to the site where the object is located. 

 
 
HTML (HyperText Markup Language)
 

A coding standard that is used for webpages on the Internet. HTML is used to present a web page in a way that a computer can understand and transmit easily. For example whenever a webpage is visited on the World Wide Web, HTML code is sent to your computer which tells your computer what to display. This is then processed and the webpage that the HTML describes is displayed on screen.

 
 
HTTP (HyperText Transfer Protocol)
 

Used to transfer hypertext requests and information between servers and web browsers.

 
 
HTTPS (HyperText Transfer Protocol Secure)
 

A combination of the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encrypted communications.

 
 
Internet Protocol
 

The Internet protocol is a routing and addressing protocol for sending packets of data over the Internet. This means that it is responsible for delivering the data sent to the intended destination. Machines on the Internet are addressed and located using an IP Address.

 
 
IP Address (Internet Protocol Address)

 

An IP address is the address of a machine or network according to the Internet protocol. The way the address is formatted depends on the version of the Internet protocol that is in use. Versions include IPv4 and IPv6. A static IP address is provided with all Freeola Broadband connections.

 
 
IPv4 (Internet Protocol Version 4)
 

This is the version of the Internet protocol which is primarily in use on the Internet. IPv4 addresses are usually represented as four numbers between 0 and 254 separated by dots. For example 169.0.0.156.

 
 
IPv6 (Internet Protocol Version 6)
 

The version of the Internet protocol which is planned to succeed IPv4 due to the shortage of IP addresses available. IPv6 allows for a much greater number of potential IP addresses and, with the number of computers connecting the Internet increasing, will become more prevalent in the future. IPv6 addresses consist of 8 hexidecimal numbers between 0 and FFFF separated by colons. For example C04:FEF2:842A:5:89C:C401:FF34:3456.

 
 
MB (Megabytes)
 

This is used as a storage or speed measurement in computing terms. In terms of storage, one MB is equivalent to 1024 Kb and will store roughly 10'000 names or addresses. in terms of speed, 1Mb (Megabit) broadband would be significantly slower than the average connection in the UK.

 
 
MySQL (My Structured Query Language)
 

An open source relational database system based on SQL. MySQL is commonly used for web based applications such as content management systems to store page information and shopping carts to store the products.

 
 
Name Server
 

A name server is a server used to resolve DNS requests. For example when you attempt to visit a web page using a website address, a request is sent to a name server to obtain the IP Address of the web server which hosts the website.

 
 
Perl

 

A server side interpreted programming language that was widely used before the introduction of PHP which was easier to develop. Example uses of Perl are to create scripts for sending forms via email, hit counters or content management systems.

 
 
PHP (PHP HyperText Preprocessor)
 

A programming language that can be used to create interactive websites. PHP is commonly used for content management systems, hit counters and for sending mail forms.

 
 
Scripts

 

A script, script language or extension language is a programming language that allows control of one or more applications. Scripts are distinct from the core code of an application, as they are usually written in a different language.

 
 
SEO (Search Engine Optimisation)
 

The name given to the process of optimising a website specifically for search engines in an attempt to make the website appear nearer the top of the results when a search is run. 

 
 
Server

 

A computer with a special service function on a network, generally receiving and connecting incoming information traffic. In terms of Email, this server would deal with the sending and receiving of Emails.

 
 
SQL (Structured Query Language)
 

A technology used to create and manage data in a relational database format. Information in an SQL database is stored in tables which can be quickly queried (searched) as required. An example use of SQL is Microsoft Access. 

 
 
SSI (Server Side Includes)
 

This is a basic server side scripting language that is primarily useful for inserting external text or code into a specific part of a file. This can be useful if you have some code or text that may regularly change, however needs to be included in many files or over many pages. SSI allows for changes to be made in one place and take effect over all pages with the include directive.

 
 
SSL (Secure Sockets Layer)
 

This is a security layer designed to allow information to be sent securely over the Internet. SSL is commonly used by websites when taking sensitive information such as login credentials or card details to ensure that these are not legible in the unlikely event that they are intercepted.

 
 
SSL Certificates (Secure Sockets Layer Certificate)
 

SSL (or secure sockets layer) is used to encrypt and decrypt the information between browser and server, to ensure data transmitting over an open network cannot be intercepted and abused. Used primarily when a website takes private and confidential information from users such as user names, passwords and any other personal data.

 
 
Web Space/Web Hosting
 

Refers to an online storage space which is used to store your website files. When somebody visits your website, your web space is scanned for the relevant files, they are then loaded and sent to the computer requesting your site as required.

 

Additionally, there is more information on our Hosting services on the Freeola VIP Hosting Page

______________________________________________________________________________

 

7. Miscellaneous Jargon Explained
 

Listed below are the meanings of some general computing terms that are used frequently.

 
Bits

 

A unit of information expressed as either a 0 or 1 in binary code, used to store data.  

 
 
Bytes

 

A group of 8 bits, used to store data

 
 
Cache

 

A cache is a temporary storage location which is used to store features of websites such as images, banners and text from websites which you have visited, the purpose of this is to improve the loading speed of these websites when you visit them again by using the cache to retrieve the features of the website quicker than they would be received from the internet. 

 
 
Captcha

 

A program intended to distinguish human from machine input, typically as a way of thwarting spam and automated extraction of data from websites. This website add-on asks the visitor to type a randomly generated code of digits and letters. 

 
 
Cookies

 

A cookie is a piece of information which is stored on your Hard Disk Drive which is created when websites need to remember a piece of information about you. For example, if you tick a 'Remember My Username' box when logging onto an online program then this will create a cookie with your username as the stored information, this will then be recalled next time you log in and you will not have to type in your username. 

 
 
Data

 

Data is any type of information that is input into a computer which doesn't give a set of instructions to the computer, so anything that is not a program or coding can be referred to as data. 

 
 
Data Allowance

 

The amount of data that can be sent or received from your wireless device per month without incurring additional charges. 

 

Additionally, there is more information on our broadband data allowances on the Freeola Broadband Page

 
 
Dongle

 

A device that connects to a computer in order to connect to the internet via a mobile connection, more typically used for laptops and netbooks, Dongles are usually in the form of USB sticks and can also be used to access protected software or programs which need unique identification and increased security such as online banking.

 

You can connect to your wireless remotely with a Dongle from the Freeola Shop

 
 
Download
 

The process of receiving and copying one or more files from an online source to your own device (e.g. a Mobile Phone, PC or Tablet) 

 
 
Encryption

 

Encryption is the process of transforming sensitive information using an algorithm to make it unreadable to anyone except those possessing a encryption key. The result of the process is encrypted information 

 
 
Fair Usage Policy

 

This policy applies to most services which involve data allowances, fair usage policy is mostly used on packages which are advertised as unlimited to stop individuals abusing the service and making it slower for other users. fair usage policies apply most frequently to services such as broadband, phone contracts and peer to peer programs. Fair usage policy limits are usually set at a limit which would be hard to exceed so only a small percentage of customers are warned about or charged extra for their usage. 

 

Great News! Here at Freeola we don't have any Fair Usage Restrictions.

 
 
GB (Gigabytes)

 

This is used as a storage or speed measurement in computing terms. In terms of storage, one GB is equivalent to 1024MB and will store roughly 250 Mp3 music files. in terms of speed, 1Gb (gigabit) broadband would be around 10x faster than the fastest connections available in the UK. 

 
 
Hardware

 

Hardware is a general term for the physical elements of a technology. It also means the physical components of a computer system, in the form of computer hardware. 

 
 
HDD (Hard Disk Drive)
 

A magnetic medium for storing digital information on most computers and electronic equipment that process digital data. HDD's are normally above 100GB, some are over 1TB (1024GB)

 
 
HTTP (HyperText Transfer Protocol)
 

Used to transfer hypertext requests and information between servers and browsers.  

 
 
HTTPS (HyperText Transfer Protocol Secure)

 

A combination of the HyperText Transfer Protocol with the SSL/TLS protocol to provide encrypted communications. 

 
 
Hyperlink

 

A link from a hypertext file or document to another location or file activated by clicking on a highlighted or underlined word or image on the screen 

 
 
Line Test

 

A line test is a way to check the availability and speed of a broadband connection to a specific telephone line. Line tests will not give you a completely accurate figure for the speed of a broadband connection but will give some idea of the speed that could be achieved. broadband speed is subject to a number of factors such as the complexity of the home network and the distance from the exchange

 

To check your speed and availability, check out the Freeola Broadband Speed Checker

 
 
MB (Megabytes)

 

This is used as a storage or speed measurement in computing terms. In terms of storage, one MB is equivalent to 1024 Kb and will store roughly 10'000 names or addresses. in terms of speed, 1Mb (Megabit) broadband would be significantly slower than the average connection in the UK. 

 
 
Minimum Term Contract

 

A minimum term contract is a contract on a service which has a minimum amount of months of payment, for example an 18 month phone contract. If you want to cancel the contract you would be subject to a large cancellation fee.

 

Great News! Here at Freeola we don't have any Minimum Term Contracts.

 
 
P2P/Bit Torrent (Peer to Peer)
 

A system which allows files to be shared easily around the Internet. This involves a file being broken up into segments, a seed (a computer with the full file) then sends different segments to the peers (a computer which has none/part of the file) that need the file. The peers then send their segments of the file to other peers which need the same segment while continuing to download. This continues until all peers have the entire file or no peers are connected. This can be used to dramatically reduce the load on a server distributing an update or other software however has also been misused to illegally distribute copyrighted materials over the Internet.

 
 
Peak and Off Peak

 

These terms are used to describe the hours of the day when broadband or any other service is used the most or least. Peak hours are the hours of the day when the service is used the most. Off peak are the hours of the day when the service is used the least, this is why many services change price or put restrictions on certain hours of the day. 

 

Freeola Off-Peak Hours: 7pm-7am Every day and ALL Weekend. Peak Hours: 7am-7pm Mon-Fri.

 
 
Pen Drive

 

This is also known as a USB drive or thumb drive. It is a portable storage drive which connects to a computers USB port

 
 
Plug and Play

 

A standard for the connection of peripherals to computers, whereby a device only needs to be connected to a computer in order to be configured to work properly, without any physical configuration by the user

 
 
Ports

 

This is a slot in a device for a cable, for example, a router has a number of ports designed for Ethernet cables

 
 
Protocol
 

This is a standardised set of rules for communication between computer systems. This can be thought of in human terms as a language. Depending on what task is being carried out, a different protocol may be used, for example when sending messages, SMTP would be the protocol used to communicate the message to the server.

 
 
RAM (Random Access Memory)
 

A form of computer data storage. It takes the form of integrated circuits that allow stored data to be accessed in any order, which is why it is called 'Random Access.'

 
 
Search Engine
 

This is a website on the World Wide Web that can be used to locate another website on the subject that you are looking for. Terms are entered into the search engine, the search engine then returns a list of related website. Examples of search engines include Google, Yahoo and Bing. Search engines keep a record of websites on the Internet and, unless another website links to your website, you may need to manually add your website to a search engine's records before it will appear in any results. 

 
 
Server

 

A computer with a special service function on a network, generally receiving and connecting incoming information traffic. In terms of Email, this server would deal with the sending and receiving of Emails.

 
 
Software

 

The programs and other operating information used by a computer.

 
 
Streaming

 

A method of relaying data over a computer network as a steady continuous stream, allowing individuals to play or view the data (e.g video files) while the download is still incomplete while further data is still being received

 
 
Support Ticket
 

A Support Ticket is the support system we use for answering written queries and questions about our services/products and solving customer problems, if a ticket is registered, it is sent to our support team who answer the question and then send the ticket back. 

 

Send a Freeola Support Ticket.

 
 
Tariff

 

This is a set price for an agreed service, for example, Freeola has a table of all it's broadband tariffs, these are the descriptions of the allowances and packages along with the price, your broadband tariff would be the price you pay for your package. 

 

Could you get a better broadband package with Freeola? Take a look at our Broadband Tariffs

 
 
TB (Terabyte)
 

This is used as a storage measurement in computing terms. In terms of storage, one TB is equivalent to 1024GB and will store roughly 250 full length DVD Video files or 17'000 hours of music files. 

 
 
Upload
 

A file transfer, to transfer data or files from a peripheral or subordinate system, such as a personal computer or laptop, to a larger or more central one such as an Internet server  

 
 
USB Cable (Universal Serial Bus)
 

USB is a universal plug and play technology which allows you to connect a variety of different devices to your computer. On the Freeola website, a USB cable will generally refer to a cable used to connect your broadband router/modem to your computer. This would have a USB Type A (flat rectangular) connector on one end which would connect to your computer, and a USB Type B (square with two rounded corners on one side) connector on the other which would connect to your router. 

 

Need a USB Cable? Head over to the Freeola Shop

 
 
VoIP Call (Voice Over Internet Protocol Call)
 

A communications protocol that allows for telephonic communication via the Internet.

 
 
Wi-Fi (Wireless Fidelity)
 

Term suggesting Wireless Fidelity that is commonly used to refer to a wireless connection (IEEE 802.11).

 
 
WWW (World Wide Web)
 

A global collection of web pages, indexed using domain names, website addresses and IP Addresses.

______________________________________________________________________________

 

8. Software Jargon Explained

 

Listed below are the meanings of some terms you may need to know about the software on your computer.

 

Adware

 

Software which will display adverts against your will. This may be in the form of pop-ups, extra browser toolbars, changing your homepage or otherwise.

 

Get Protected with Freeola's Range of ESET Antivirus Products.

 
 
Antivirus Software
 

An Antivirus Program is computer software which is designed to detect and remove virus/malware threats on your computer.

 

Get Protected with Freeola's Range of ESET Antivirus Products. 

 
 
Email Client
 

Email is derived from Electronic Mail and is a technology used for sending and receiving messages over the Internet. In order to use email, you require an email address, any messages then sent to your email address are held by your provider until you wish to access them using an Email Client. Email Protocols include POP3, IMAP and SMTP.

 

We've developed our own professional web based Email Client which comes free with EmailPro!

 
 
Firewall

 

A software component of a computer system or network that is designed to block unauthorized access and virus' while permitting outward communication.

 
 
Firmware

 

Permanent, non-modifiable software programmed into a read-only memory.

 
 
Malware

 

Software designed to have a negative effect on you or your computer. Malware may cause harm to your computer, harvest personal information or display adverts.

 

Get Protected with Freeola's Range of ESET Antivirus Products.

 
 
Operating System
 

An operating system is the software on your computer which controls both the computer hardware and provides the user with an on screen environment that they can use to operate the system. Examples of operating systems include Microsoft Windows, Apple OS X and GNU/Linux.

 
 
Patch

 

To correct, enhance, or modify software by inserting a patch. This is similar to an update, but is more specific as patches are usually released to fix a certain bug or glitch.  

 
 
Software

 

The programs and other operating information used by a computer.

 
 
Trojan

 

A Trojan is a type of malware which looks to perform a useful function, although instead (or as well as) does something malicious such as install some adware.

 

Get Protected with Freeola's Range of ESET Antivirus Products.

 
 
Virus

 

A computer virus is a malware program which can duplicate itself around computer system, or to other machines. Viruses will usually also have another purpose to just duplicating, such as displaying ads or causing harm to your computer. Often, other forms of malware which cannot replicate are called viruses.

 

Get Protected with Freeola's Range of ESET Antivirus Products.

 
 
Web Browser
 

Computer program used to browse pages on the World Wide Web. Common Web Browsers include Mozilla Firefox, Google Chrome and Internet Explorer.

______________________________________________________________________________

 

9. Website Jargon Explained
 

Listed below are the meanings of some terms you may need to know if you're building your own website.

 

AES (Advanced Encryption Standard)
 

a symmetric 128-bit block data encryption technique which was adopted as the US governments mandatory encryption, used to protect sensitive information from people who did not have the encryption key.

 
 
A Records
 

An A Record is a DNS record which holds an IP address for a domain or subdomain. Anyone that then visits that domain or subdomain is directed to the server with the set IP address. The main use of an A Record is to point a domain name to the webserver that hosts the website, although other uses exist.

 
 
Blog

 

Derived from Web Log. This is a web based log which is usually used to report on the day-to-day experiences of a person or to present news about a company or product.

 
 
Captcha

 

A program intended to distinguish human from machine input, typically as a way of thwarting spam and automated extraction of data from websites. This website add-on asks the visitor to type a randomly generated code of digits and letters.

 
 
CGI (Common Gateway Interface)

 

CGI is used to connect scripts for your website with the back end programming language on the web server. On Freeola's web servers, CGI is used to run Perl scripts. In order to run any Perl scripts, they must be placed in the cgi-bin folder on your hosting.

 
 
CMS (Content Management System)
 

A web based system usually programmed in a server side language such as PHP or Perl which allows users to actively develop, update and maintain their website using a friendly online interface. A CMS can be installed onto a web server in place of a website. The user can then visit an online URL of the CMS from any location to manage their website.

 
 
DNS (Domain Name System)
 

The name of the system used by the Internet to translate host names into IP Addresses. For example whenever you visit a website, the website address is converted into an IP address by your web browser using DNS. A request is then sent to the server at the IP address for the website data.

 
 
Encryption

 

Encryption is the process of transforming sensitive information using an algorithm to make it unreadable to anyone except those possessing a encryption key. The result of the process is encrypted information

 
 
Forum

 

Online discussion board which is divided into categories. Visitors are able to browse, read through and post messages in existing discussions (threads) within a category, or create their own discussion (thread) entirely.

 

A great example of a forum is the Freeola Chat and Gaming Site

 
 
Hit Counter
 

A hit counter is a computer software program that indicates the number of visitors, or "hits", a webpage has received. Once implemented, these counters will be increased by one every time the web page is viewed.

 
 
Hotlinks/Inline Linking
 

Inline linking (also known as hotlinking) is the use of a linked object, often an image, from one site into a web page belonging to a second site. The second site is said to have an inline link to the site where the object is located. 

 
 
HTML (HyperText Markup Language)
 

A coding standard that is used for webpages on the Internet. HTML is used to present a web page in a way that a computer can understand and transmit easily. For example whenever a webpage is visited on the World Wide Web, HTML code is sent to your computer which tells your computer what to display. This is then processed and the webpage that the HTML describes is displayed on screen. HTML is viewed using Web Browser such as Mozilla Firefox, Google Chrome or Internet Explorer.

 
 
HTTP (HyperText Transfer Protocol)
 

Used to transfer hypertext requests and information between servers and browsers.

 
 
HTTPS (HyperText Transfer Protocol Secure)
 

A combination of the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encrypted communications.

 
 
Internet Protocol

 

The Internet protocol is a routing and addressing protocol for sending packets of data over the Internet. This means that it is responsible for delivering the data sent to the intended destination. Machines on the Internet are addressed and located using an IP Address.

 
 
Moderator

 

In an online forum or blog, a moderator is an individual who has control over what posts or messages are displayed. The purpose of a moderator is to avoid displaying posts which may be offensive,criminal or not fit for the audience of that particular forum or blog. 

 
 
MySQL (My Structured Query Language)
 

An open source relational database system based on SQL. MySQL is commonly used for web based applications such as content management systems to store page information and shopping carts to store the products.

 
 
Name Server
 

A name server is a server used to resolve DNS requests. For example when you attempt to visit a web page using a website address, a request is sent to a name server to obtain the IP Address of the web server which hosts the website.

 
 
Perl

 

A server side interpreted programming language that was widely used before the introduction of PHP which was easier to develop. Example uses of Perl are to create scripts for sending forms via email, hit counters or content management systems.

 
 
PHP (PHP HyperText Preprocessor)
 

A programming language that can be used to create interactive websites. PHP is commonly used for content management systems, hit counters and for sending mail forms.

 
 
Responsive Site

 

A website that is programmed in such a way that it allows different elements of the site, like the side bar or navigation, to change size and move in order to fit the different screen sizes it can be viewed on.

 
Scripts

 

A script, script language or extension language is a programming language that allows control of one or more applications. Scripts are distinct from the core code of an application, as they are usually written in a different language.

 
 
SEO (Search Engine Optimisation)
 

The name given to the process of optimising a website specifically for search engines in an attempt to make the website appear nearer the top of the results when a search is run.

 
 
Server

 

A computer with a special service function on a network, generally receiving and connecting incoming information traffic. In terms of Email, this server would deal with the sending and receiving of Emails.

 
 
Shopping Cart/Trolley
 

Refers to an online system designed to store information on which products you would like to purchase while you are looking through the website, then take you through the checkout/payment process so that you can finalise and pay for the order.

 
 
SQL (Structured Query Language)
 

A technology used to create and manage data in a relational database format. Information in an SQL database is stored in tables which can be quickly queried (searched) as required. An example use of SQL is Microsoft Access.

 
 
SSL Certificates
 

SSL (or secure sockets layer) is used to encrypt and decrypt the information between browser and server, to ensure data transmitting over an open network cannot be intercepted and abused. Used primarily when a website takes private and confidential information from users such as user names, passwords and any other personal data.

 
 
URL (Uniform Resource Locator)
 

A URL is a line of text used to determine the location of a resource. In terms of the web, this is used to determine the website and page to display. For example, if you were to enter the URL http://freeola.com/support/ into the address bar of a web browser, it would determine you would like to visit the freeola.com website and visit the support page.

 
 
Web Space/Web Hosting 
 

Refers to an online storage space which is used to store your website files. When somebody visits your website, your web space is scanned for the relevant files, they are then loaded and sent to the computer requesting your site as required.

 

Additionally, there is more information on our Hosting services on the Freeola VIP Hosting Page

______________________________________________________________________________

 

If you are still unsure of the meaning of any of the terms listed above or have any other related queries please send our dedicated Support Team an Support Ticket with your question, or for a faster response all our Support Team, available 7 Days a week on 01376 55 60 60 


Did you find this article helpful?

Yes | No


Article Comments (0)
There are currently no comments on this article.
Add your comment:

Comments are limited to 750 characters, you have 750 remaining.

Freeola is a UK internet service provider offering the best value and extensive free services. Please compare our domain name registration prices or check out our UK high speed internet access. If you are in business please see examples of our free hosting at Freeola.com/customer-sites.

Safe and Secure Payment

Tell us what you think!

Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.