GetDotted Domains

Freeola Guides


General VDSL (FTTC) Router Support & Setup

Last updated on by Freeola Support

7 out of 7 people found this article useful.

Welcome to the Freeola internet customer support pages. This guide is designed to help with setting up your VDSL router to work with Freeola Fibre (FTTC) Broadband. For more internet help topics please visit our main Support Page.

This guide is for routers that contain a VDSL modem. If you are using a router connected to a VDSL modem (these used to be supplied by BT Openreach as part of the fibre installation) then the username, password and encapsulation settings shown below are all you should need.

A majority of routers have a web based interface that can be accessed by typing in the IP Address of your router into your web browser address bar. This address is typically but can differ depending on the router manufacturer and model, your router manual will be able to give you further information on this.

These are the general connection settings a typical VDSL (FTTC) router will require:

  • Your Freeola Username and Password

  • Transfer Mode: PTM

  • Multiplexing, VPI and VCI are not needed and can be left as the defaults.

  • Encapsulation: PPPoE

  • MTU: Set to auto if available or 1500

  • VLAN ID:101

  • VLAN tagging on (some routers do not have this setting and some will describe VLAN as 802.1q)

  • Annex B 

  • For single static IP connection the connection should be set to retrieve the WAN IP, DNS and gateway automatically

Did you find this article helpful?

Freeola & GetDotted are rated 5 Stars

Check out some of our customer reviews below:

Everybody thinks I am an IT genius...
Nothing but admiration. I have been complimented on the church site that I manage through you and everybody thinks I am an IT genius. Your support is unquestionably outstanding.
Piece of cake
Excellent site, tutorials very well laid-out and easy to understand. My website was a piece of cake to build.

View More Reviews

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Feedback Close Feedback

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, Edge, or Opera will provide a better, safer browsing experience for you.