General VDSL (FTTC & SoGEA) Router Support & Setup

Welcome to the Freeola internet customer support pages. This guide is designed to help with setting up your VDSL router to work with Freeola Fibre (FTTC or SoGEA) Broadband. For more internet help topics please visit our main Support Page.

The settings within this guide are suitable for all FTTC and SoGEA connections provided by Freeola. If you have a Full Fibre (FTTP) service, please click here.

This guide is for routers that contain a VDSL modem. If you are using a router connected to a VDSL modem (these used to be supplied by BT Openreach as part of the fibre installation) then the username, password and encapsulation settings shown below are all you should need.

A majority of routers have a web based interface that can be accessed by typing in the IP Address of your router into your web browser address bar. This address is typically http://192.168.1.1 but can differ depending on the router manufacturer and model, your router manual will be able to give you further information on this.

These are the general connection settings a typical VDSL (FTTC or SoGEA) router will require:

• Your Freeola Username and Password

• Transfer Mode: PTM

• Multiplexing, VPI and VCI are not needed and can be left as the defaults.

• Encapsulation: PPPoE

• MTU: Set to auto if available or 1500

• VLAN ID:101

• VLAN tagging on (some routers do not have this setting and some will describe VLAN as 802.1q)

• Annex B 

• For single static IP connection the connection should be set to retrieve the WAN IP, DNS and gateway automatically