GetDotted Domains

Freeola Guides


General VDSL (FTTC & SoGEA) Router Support & Setup

Last updated on by Freeola Support

11 out of 12 people found this article useful.

Welcome to the Freeola internet customer support pages. This guide is designed to help with setting up your VDSL router to work with Freeola Fibre (FTTC or SoGEA) Broadband. For more internet help topics please visit our main Support Page.

The settings within this guide are suitable for all FTTC and SoGEA connections provided by Freeola. If you have a Full Fibre (FTTP) service, please click here.

This guide is for routers that contain a VDSL modem. If you are using a router connected to a VDSL modem (these used to be supplied by BT Openreach as part of the fibre installation) then the username, password and encapsulation settings shown below are all you should need.

A majority of routers have a web based interface that can be accessed by typing in the IP Address of your router into your web browser address bar. This address is typically but can differ depending on the router manufacturer and model. This information can typically be found within your router manual or on the router itself, usually on the base or back of the unit.

These are the general connection settings a typical VDSL (FTTC or SoGEA) router will require:

  • Your Freeola Username and Password.

  • Transfer Mode - PTM.

  • Multiplexing, VPI and VCI are not needed and can be left as the defaults.

  • Encapsulation - PPPoE.

  • MTU - Set to Auto if available or 1500.

  • VLAN tagging - On.
    Some routers do not have this setting, and some will describe VLAN as 802.1q.

  • VLAN ID - 101.

  • Annex - B.

  • For single static IP connection the connection should be set to retrieve the WAN IP, DNS and gateway automatically.

We also provide step-by-step guides for VDSL routers sold by Freeola, which can be found below:

Did you find this article helpful?

Freeola & GetDotted are rated Five stars

Check out some of our customer reviews below:

View More Freeola Reviews

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Feedback Close Feedback

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, Edge, or Opera will provide a better, safer browsing experience for you.