Freeola Home Get Dotted Domains Win Free Games Freeola Blog Freeola Guides Customer Forums

Freeola Guides

General VDSL (FTTC) Router Support & Setup

By Freeola Support on 6th September, 2017 | 0 Comment(s)

Welcome to the Freeola internet customer support pages. This guide is designed to help with setting up your VDSL router to work with Freeola Fibre (FTTC) Broadband. For more internet help topics please visit our main Support Page.


This guide is for routers that contain a VDSL modem. If you are using a router connected to a VDSL modem (these used to be supplied by BT Openreach as part of the fibre installation) the the username, password and encapsulation setting shown below are all you should need.


A majority of routers have a web based interface that can be accessed by typing in the IP Address of your router into your web browser address bar. This address is typically but can differ depending on the router manufacturer and model, your router manual will be able to give you further information on this.


These are the general connection settings a typical VDSL (FTTC) router will require:


  • Your Freeola Username and Password

  • Transfer Mode: PTM

  • Multiplexing, VPI and VCI are not needed and can be left as the defaults.

  • Encapsulation: PPPoE

  • MTU: Set to auto if available or 1500

  • VLAN ID:101

  • VLAN tagging on (some routers do not have this setting and some will describe VLAN as 802.1q)

  • Annex B 

  • For single static IP connection the connection should be set to retrieve the WAN IP, DNS and gateway automatically

Did you find this article helpful?

Yes | No

Article Comments (0)
There are currently no comments on this article.
Add your comment:

Comments are limited to 750 characters, you have 750 remaining.

Continue this excellent work...
Brilliant! As usual the careful and intuitive production that Freeola puts into everything it sets out to do, I am delighted.
Brilliant service.
Love it, love it, love it!
Thank you for making the whole thing work so well...
So easy to use and the features included in it are very user-friendly. I have recommended your service to a lot of my friend...

View More Testimonials

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Tell us what you think!

Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.