GetDotted Domains

Freeola Guides


Setting up Freeola Email on Mail for Windows 8/8.1

Last updated on by Freeola Support

2 out of 2 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on the Mail app for Windows 8 and 8.1. For more internet help topics please visit our main Support Page.

Before Continuing

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1 - What protocol your e-mail address is set up to use (IMAP or POP3).

2 - What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3 - Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address to view all required email settings.

Please Note:

The Windows 8 and 8.1 Mail app doesn't support POP3 access to your email address. If you would like to set your email address up in this program, you will need to ensure that you have your email address set to use IMAP from within your MyFreeola control panel.

  1. Load the Mail program in Windows 8 by clicking the bottom left of your screen, then clicking the Mail icon in the start screen that displays.
    Windows 8 Mail Icon

  2. Hover the mouse cursor in the bottom right-hand corner of the screen. After a moment, this will bring up a menu bar. From the menu click settings.
    Windows 8 Settings Icon

  3. The menu should then widen and offer further options. From the options provided click Accounts.
    Windows 8 Mail Settings Panel

  4. Click Add an account to continue.
    Windows 8 Mail Accounts Panel

  5. From the account types select Other Account.
    Windows 8 Mail Account Type

  6. You will then be prompted for your email address and password. Click Show more details to be given the option of entering more specific server information.
    Windows 8 Mail Other Account Email Address and Password

  7. Enter the settings as follows for your email account:

    Email address:  Your email address, in full.
    Username:  Your email address, in full, again.
    Password:  Your email password as was listed in your MyFreeola account.
    Incoming (IMAP) email server: where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ).

    For example if your domain name was, the incoming mail server would be
    Incoming port: 993
    Incoming server requires SSL: Ticked
    Outgoing (SMTP) email server:

    Please Note: This Outgoing/SMTP server is only accessible if you are subscribed to our EmailPro or One Address services or are using a Freeola Internet connection.
    Outgoing port: 465
    Outgoing server requires SSL: Ticked
    Outgoing server requires authentication: Ticked
    Use the same username and password to send and receive email: Ticked
    Windows 8 Mail More Details Account Type

  8. Click Connect to finish.

Did you find this article helpful?

Freeola & GetDotted are rated Five stars

Check out some of our customer reviews below:

View More Freeola Reviews

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Feedback Close Feedback

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, Edge, or Opera will provide a better, safer browsing experience for you.