Freeola Guides

Setting up Freeola E-mail on Mail for Windows 8/8.1

By Freeola Support on 23rd June, 2016 | 0 Comment(s)

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on the Mail app for Windows 8 and 8.1. For more internet help topics please visit our main Support Page.


Before Continuing... 


Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:


1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or Email Freedom).

3, Your e-mail address password.


You can find this information by clicking Email Addresses in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.


Please Note:


The Windows 8 and 8.1 Mail app doesn't support POP3 access to your email address. If you would like to set your email address up in this program, you will need to ensure that you have your email address set to use IMAP from within your MyFreeola control panel.

  1. Load the Mail program in Window 8 by clicking the bottom left of your screen, then clicking the Mail icon in the start screen that displays.

    Windows 8 Mail Icon

  2. You will then be asked to login to a Hotmail or Live account. If you have an account, you will need to login, otherwise you will need to create a Live account before you can continue.

  3. Once logged in you will need to bring up the right menu by positioning your mouse cursor in the top right hand corner of the screen and moving the cursor downwards. From the menu click settings.

    Windows 8 Settings Icon

  4. The menu should then widen and offer further options. From the options provided click Accounts.

    Windows 8 Mail Settings Panel

  5. Click Add an account to continue.

    Windows 8 Mail Accounts Panel

  6. From the account types select Other Account.

    Windows 8 Mail Account Type

  7. You will then be prompted for your email address and password. Click Show more details to be given the option of entering more specific server information.

    Windows 8 Mail Other Account Email Address and Password

  8. Enter the settings as follows for your email account.

    Email address:  Your email address.
    Username:  Your email address again.
    Password:  Your email password as was listed in your MyFreeola account.
    Incoming (IMAP) email server: where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example if your domain name was, the incoming mail server would be
    Outgoing (SMTP) email server:

    The remaining settings should be left as default (as shown in the image below).

    Please Note: This Outgoing/SMTP server is only accessible if you are subscribed to our EmailPro service or are using a Freeola Internet connection.

    Windows 8 Mail More Details Account Type

  9. If you then click Connect, your account settings should be checked and your Freeola email address should be set up within Windows 8 Mail and ready for use.

Using SSL with Freeola E-mail

If you are subscribed to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails. When using a mobile device, Freeola recommends activating this to help increase security for your e-mail messages.


In order to use this feature with your account, please ensure you have selected the 'SSL' option for both incoming and outgoing servers, and also the following port numbers are set, where applicable:


SSL - POP3: 995
SSL - IMAP: 993
SSL - SMTP - 465

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