Freeola Guides

Using Freeola Webmail

By Freeola Support on 14th July, 2016 | 6 Comment(s) | 1 out of 3 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to give some general tips for the Freeola webmail service. For more internet help topics please visit our main Support Page.


Freeola Webmail is an easy to use web-based e-mail facility which allows you to check your new mail and send mail from any connection, anywhere in the world, for your Freeola500 email address or own domain e-mail addresses. Webmail is free to all our Broadband customers, but you can still add webmail functionality even if you don't use Freeola as your ISP by signing up for EmailPro. This page will help you use the Webmail service.


Logging in & receiving e-mail with Freeola webmail


Once set up, webmail is accessible through your MyFreeola account or directly through our web site.


Logging in through MyFreeola


  1. Please log into your MyFreeola Control Panel, you can click here to access the login page.

  2. Once logged in you should see a drop-down box near the top of the screen labelled Check Your Webmail, this will open a new box. From the new drop-down menu select the e-mail address you want to check and press the 'Go' button.


Freeola Check Your Webmail


Logging into your Webmail account directly


  1. Enter '' into your web browser and press the 'Go' button or the 'Enter/Return' key on your keyboard.

  2. At this page you should see a 'Welcome to Freeola Webmail' message, and a prompt for your e-mail address and password. Please provide this information and then press the 'Log in' button.


Freeola Webmail Login Page


The login process for your account can take anywhere from a few seconds to a few minutes to load, this is because Webmail needs to download your messages from your mailbox. When logging again in future, messages that had been previously downloaded will not be downloaded again.


You should now be logged in to your Webmail account, where you can navigate through the messages stored on our server. To check for new messages (delivered after you have opened Webmail) you can press the 'Check Mail' button from the tool bar.


Freeola Freedom Webmail


Sending e-mail with Freeola webmail


  1. From the inbox page click the New Message button, the window will now refresh and provide you with the option to send a message.

  2. From here you can insert all the necessary details intothe relevant boxes to send an e-mail. If you need to send an attachment you can do so with the Attach File section at the very bottom of the page. You then need to press the Choose File button to bring up a list of files and folders on your own computer. Select the file that you wish to send and click Attach.

Please Note: Freeola recommends not to send attachments over 10MB in size.

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Article Comments (6)
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kijuki commented on 24th June, 2012:
the dates on all my received emails are 1st Jan 1970
any idea why?
Butch [staff] commented on 3rd July, 2012:
Hi John,

We usually see this date structure appear for messages sent automatically, newsletters and spam messages, for example, and is usually caused by the sender, or the content of the message.

If is occurring for other message types I would advise you contact Freeola Support on 01376 55 60 60 or via our online system found at
meowcat commented on 7th August, 2012:
I could not see my web checkin mail box in my mobile. Please advise
Butch [staff] commented on 7th August, 2012:
Hi meowcat,

From looking into your account, I cannot see that your e-mail address is connected to one of our webmail services. In order to utilise Freeola Webmail, you will be required to sign up for Email Freedom or EmailPro.

If you require assistance in using, or signing up to, either of this service, please contact Freeola Support on 01376 55 60 60 or via our online system found at
We Are The Recipe commented on 22nd March, 2013:
The Attach File button on my emails is Blurred & if won't let me attach any files to send
Butch [staff] commented on 22nd March, 2013:
Hi Aaron,

I have tested the attachments function in our webmail pages and I am not able to replicate your issue.

If you are having problems with this service, that are not covered in this guide, I would recommend you contact the Freeola Support Team on 01376 55 60 60 or via our online system found at giving full details of your issue, including details of the web browser you are using, and we can try to assist further.

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