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Using Freeola Webmail

By Freeola Support on 23rd April, 2021 | 6 Comment(s) | 7 out of 9 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to give some general tips for the Freeola Webmail service. For more internet help topics please visit our main Support Page.

Freeola Webmail is an easy to use web-based e-mail facility which allows you to check your new mail and send mail from any connection, anywhere in the world, from your own domain e-mail addresses. Webmail is free to all of our Broadband customers on legacy tariffs, but you can still add Webmail Pro functionality by signing up for EmailPro or Webmail Lite using One Address. This page will help you use the Webmail service.

Logging in & receiving e-mail with Freeola webmail

Once set up, webmail is accessible through your MyFreeola account or directly through a dedicated web page.

Logging in through MyFreeola

  1. Please log into your MyFreeola Control Panel, you can click here to access the login page.

  2. Once logged in you should see a drop-down box near the top of the screen labelled Check Your Webmail, this will open a new box. From the new drop-down menu select the e-mail address you want to check and press the Go button.

Freeola Check Your Webmail

Logging into your Webmail account directly

  1. You can access the Webmail Page directly visiting or by selecting the Webmail option from the Login drop-down box found at the top of

  2. At this page you should see a 'Welcome to Freeola Webmail' message, and a prompt for your e-mail address and password. Please provide this information and then press the Log in button.

Freeola Webmail Login Page

The login process for your account can take anywhere from a few seconds to a few minutes to load, this is because Webmail needs to download your messages from your mailbox. When logging again in future, messages that had been previously downloaded will not be downloaded again.

You should now be logged in to your Webmail account, where you can navigate through the messages stored on our server. To check for new messages (delivered after you have opened Webmail) you can press the 'Check Mail' button from the tool bar.

Freeola Webmail Inbox

Sending e-mail with Freeola webmail

  1. From the inbox page click the Create New Message button, the window will now refresh and provide you with the option to send a message.

  2. From here you can insert all the necessary details into the relevant boxes to send an e-mail. If you need to send an attachment you can do so with the Attach File section at the very bottom of the page. You then need to press the Choose File button to bring up a list of files and folders on your own computer. Select the file that you wish to send and click Attach.

    Please Note
    : Freeola recommends not to send attachments over 10MB in size.

  3. Click Send Message to send your message.

  4. In order to send a message you started writing previously, select Drafts from the left-hand menu and select your message from the list. This will open the message and allow you to continue where you left off.

    If you no longer require this message, simply select Discard Message to permanently delete this.
    Webmail Pro Drafts Folder

Deleting messages in Freeola Webmail

  1. If you no longer require a message within your Inbox or subfolder you can delete this either from within the message itself by selecting the Delete option or from the Folder Overview by clicking the tickbox next to the message and selecting the Delete Selected option.

  2. If you would like to delete multiple messages at once you can tick the same box next to each message before selecting Delete Selected. If you would like to remove all messages on the page (25, 50, 75 or 100 depending on your settings) click the box on the green bar at the top of the folder to automatically tick every message before clicking Delete Selected.
    Webmail Select All

  3. Regardless of how you choose to delete your messages any message you delete will be first moved to the Deleted folder, where it will be stored for 30 days before being permanently deleted automatically. If required, you can manually remove these by selecting the Clear all mail from the Deleted, Trash, Deleted Messages, Bin and Junk Email folders.

Filtering your incoming messages in Freeola Webmail

Freeola Webmail offers a few different ways to help reduce the amount of 'Spam' mail you receive to your Inbox.

Adjusting your Spam Filtering level

  1. By default, the filtering level on your account will be set to 5 (on a scale of 1 to 9) which will help prevent any reasonably suspicious messages appearing within your Inbox. If you would like to increase or decrease this setting you can do using an easy 'slide scale'.

  2. To change this setting, click Settings and then Spam Control either from the main menu or tabs across the top of the screen.

  3. Use the on-screen slider to adjust your filtering level. Please note, while selecting a higher level will mean you'll receive less unwanted mail, this does also increase the chance that legitimate mail will be missed.
    Webmail Spam Filtering

  4. By default, all messages picked up by this filter will be moved into the Spam folder. If you would like to change this behaviour you can instead select the option to still deliver the messages into your Inbox, but have suspected unwanted messages mark with [SPAM].

  5. Once you have made your selections, select Save and Finish.

Allowed and Blocked Senders

  1. If you would like either completely block a specific address from sending to your account, or wish to ensure that messages from a specific location are always delivered to your Inbox, Freeola Webmail allows you to do so via Blocked and Always Allowed lists.

  2. To access this feature select Settings and then Allowed/Blocked from the main menu or top tabs.

  3. To block a sender, select Block New Address to open the Add Blocked Sender window. In this window you will be able to block a specific e-mail address or an entire domain name. You will also be able to either 'Bounce' or 'Drop' messages received from accounts on this list.
    Webmail Blocked Senders

  4. To ensure that an specific e-mail address or domain name always has it's messages received in your Inbox, select Allow New Address. On the resulting pop-up window simply enter the address/domain and click Add Allowed Sender.

  5. You can view existing Blocked and Allowed addresses from the Blocked Senders and Always Allowed Senders tabs on this same page. From these tabs you will be able to remove or edit your existing records.

  6. Once you have added, removed or edited your records, click Save & Finish to save your changes.

Message Filtering Rules

  1. If you wish to set rules for your account to automatically move messages into folders as soon as they are received you can do so from the Message Filtering option in the Settings menu.

  2. To set a new rule, click Create New Rule. This will open up a pop-up window that will offer you options on how you would like the rule to work.
    Add Message Rule Webmail

  3. On this window you can filter your messages using the fields provided:
    Message Field: Your message can be filtered via either the message Subject Line or Sender's Email Address.
    Comparison: Use this field for a partial (Contains) or exact (Matches) matches of your chosen filtering text.
    Value: Enter the address or phrase you would like to filter by here. For example, [email protected] or Freeola Support.
    Move to Folder: Select the folder to which you would like to move messages that meet the above criteria.

  4. The short paragraph on this window will confirm what this rule will do. If this is correct select Add Rule.

  5. You will be taken back to the Filtering Rules page where your new rule will be displayed. If you have multiple rules you can use this page to set the priority, edit the rules, or remove the rule completely.

  6. Once done, click Save & Finish.

Managing Contacts via Freeola Webmail

  1. Freeola Webmail allows you to create a list of Contacts to allow you to quickly send message to people you are in regular correspondence with. These contacts can be created individually or imported from another mail software through the use of a .CSV file.

  2. To access the Contact list, select Contacts from the top right-hand corner of your Webmail page. To start adding your contacts, click Create New Contact on this page.

  3. The window that opens will allow you to add your contact.
    Contact Name: Enter the name you would like to use to identify this contact.
    Detail Type: You can apply several different types of address to a contact (Home, Work or Other e-mail addresses or phone numbers, for example) through the use of this drop-down menu.
    Create a Contact in Webmail

  4. Save Contact will allow you to save this information into your Contact List.

  5. If you have a Contact List or Address Book from another Webmail account or mail client you can import this from the Import Contacts option on this page. Please Note: You are only able to import information in the format of a .CSV file.

  6. If you regularly send messages to a group of people at once, you can also create Groups within this section. To start this process, select Create New Group.

  7. On the pop-up window you will be prompted to give name your group in the Group Name field, and select contacts to be part of this group by ticking the box next to their Contact List entry. If you have a large number of Contacts on this list, a search box is provided to help filter these. Once you have named your group and decide on it's members, click Save Group.

  8. Regardless of how you added your contacts these will now appear within your Contact List, from where you can view, delete or edit these. To remove a contact, tick the box next to the Contact and click Deleted Selected (as you would with e-mail messages) or by clicking the Delete icon. You can edit the Contact by clicking the Edit icon.

  9. Click Finish to save your changes and return to your Inbox.

Setting an E-mail Signature in Freeola Webmail

  1. Freeola Webmail allows you to set a signature to appear at the bottom of e-mails you send.

  2. To access this feature select Settings from the top right-hand corner of the Webmail page, then Message Formatting Controls or Message Format from the following page. Scroll to the section headed E-mail Signature.
    Email Signature Options

  3. This section will allow you to select one of three options:
    I do not want and e-mail signature... is the default setting and will mean no message you send will have this information attached.
    Add an e-mail signature to new outgoing e-mails: will add your chosen signature to new messages only. Any message you 'Reply' or 'Forward' will not include your signature.
    Add an e-mail signature to all outgoing e-mails: will add your chosen signature to new, forwarded, and reply e-mail messages.

  4. Once you have selected your desired option you will be able to add Your Signature Text and/or Your Signature Image in the provided fields.
    Freeola Webmail Signature

  5. You can use the text editor to format and style your signature using the options provided. Please Note: If you choose to upload an image to your signature this must be a .jpg, .png or a .gif file and less than 48kB.

  6. Once you are happy with your choices, scroll to the bottom of the page and select Save and Finish.

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Article Comments (6)

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Comments are limited to 750 characters, you have 750 remaining.


kijuki commented on 24th June, 2012

the dates on all my received emails are 1st Jan 1970
any idea why?

Butch [staff] commented on 3rd July, 2012

Hi John,

We usually see this date structure appear for messages sent automatically, newsletters and spam messages, for example, and is usually caused by the sender, or the content of the message.

If is occurring for other message types I would advise you contact Freeola Support on 01376 55 60 60 or via our online system found at

meowcat commented on 7th August, 2012

I could not see my web checkin mail box in my mobile. Please advise

Butch [staff] commented on 7th August, 2012

Hi meowcat,

From looking into your account, I cannot see that your e-mail address is connected to one of our webmail services. In order to utilise Freeola Webmail, you will be required to sign up for Email Freedom or EmailPro.

If you require assistance in using, or signing up to, either of this service, please contact Freeola Support on 01376 55 60 60 or via our online system found at

We Are The Recipe commented on 22nd March, 2013

The Attach File button on my emails is Blurred & if won't let me attach any files to send

Butch [staff] commented on 22nd March, 2013

Hi Aaron,

I have tested the attachments function in our webmail pages and I am not able to replicate your issue.

If you are having problems with this service, that are not covered in this guide, I would recommend you contact the Freeola Support Team on 01376 55 60 60 or via our online system found at giving full details of your issue, including details of the web browser you are using, and we can try to assist further.

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