Freeola Guides

Setting up Freeola E-mail in Mozilla Thunderbird

By Freeola Support on 23rd June, 2016 | 3 Comment(s) | 1 out of 2 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on Mozilla Thunderbird. For more internet help topics please visit our main Support Page.


If you do not already have Mozilla Thunderbird installed, you should be able to download it from the Mozilla Website. Alternatively, if you would prefer to use another e-mail client, you may be able to find a relevent guide on the Freeola E-mail Support Guides page.


Before Continuing... 


Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:


1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or Email Freedom).

3, Your e-mail address password.


You can find this information by clicking Email Addresses in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.


  1. Load Mozilla Thunderbird from the Windows Start Menu. If this is the first time that you have loaded Mozilla Thunderbird and you are automatically shown the email setup, please skip to step 4.

  2. Next, you will need to select Tools and then Account Settings from the menu bar at the top of the screen.

    Thunderbird Tools Menu

  3. Now press the Account Actions button and select Add Mail Account.

    Thunderbird Account Actions Menu

  4. You will then need to enter your Name, Email Address and Password into the boxes provided. Your E-mail Address and Password should have already been obtained from within your MyFreeola Account and your Name will be the name that you would like your e-mails to say they're from when they are received. Once this form is complete press Continue to continue.

  5. In the next window you will be asked to enter your User name and Freeola's e-mail settings. Freeola's incoming mail server is IMAP or POP3 depending on the setting in your MyFreeola account (default is POP3). The server address is where yourdomainname is your domain name with any dots ( . ) replaced with hyphens ( - ).

    The incoming mail server port should be 110 for POP3, or 143 for IMAP, the SSL should be set to None, and the Authentication to Autodetect. The outgoing mail server should be set to use Some ISPs may also prevent you from sending mail over port 25, in order to avoid this you may also wish to change your outgoing mail port to 2025. The SSL should be set to None, and the Authentication to Autodetect. Your User name will be the full email address.

    Please Note: This Outgoing/SMTP server is only accessible if you are subscribed to our EmailPro service or are using a Freeola Internet connection.

    Thunderbird Checking Settings

    Now press Done, you may see the following warning if you did not enable SSL. In order to continue, you will need to Tick the box and press Done.

    Thunderbird SSL Warning

  6. This window should then dissapear and your account details will be saved.

Using SSL with Freeola Email

If you are subscribed to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails. When using a mobile device, Freeola recommends activating this to help increase security for your e-mail messages.


In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable:


SSL - POP3: 995
SSL - IMAP: 993
SSL - SMTP: 465

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Article Comments (3)
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mark16384 commented on 19th December, 2015:
Yes it was some help but your advice on how to set up Thunderbird as an email client needs updating. It's well over 2 years since this was written.
Butch [staff] commented on 23rd December, 2015:
Hi Mark,

Thank you for your comments. I have just tested this guide in the most recent version of Thunderbird (38.4) and the steps listed above are still accurate for the most up-to-date version of the software.

Should Mozilla alter the way e-mail accounts are added at any point in the future; this guide will, of course, be updated to reflect that.
Avatar commented on 24th August, 2016:
I have reviewed the settings of my two freeola. The newer setting is slightly different but both ways works for sending email. I have a paid for domain and two free email addresses.

After going around the settings and help a few times I could receive email. But the sending of email is difficult. My outgoing email for my [email protected] works through my yahoo email smtp. But to get the [email protected] email to work I needed to direct that through my gmail smtp.

Doing this makes it necessary to add a reply to email address in that setting.

I use Linux but their is no difference in the email in setting. Some settings can not be changed although their is a setting box. You have to start again and set up a new account in Thunderbird.

Netscape/Seamonkey/Thunderbird have always had some setting boxes that do not pass the parameter into the profile used. I recall 15 years ago manually going into the setting file possibly an .ini file and editing out clutter.

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