Setting up Freeola E-mail in Mozilla Thunderbird
Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on Mozilla Thunderbird. For more internet help topics please visit our main Support Page.
If you do not already have Mozilla Thunderbird installed, you should be able to download it from the Mozilla Website. Alternatively, if you would prefer to use another e-mail client, you may be able to find a relevent guide on the Freeola E-mail Support Guides page.
Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:
1, What protocol your e-mail address is set up to use (IMAP or POP3).
2, What service is assigned to your e-mail address (EmailPro, Free Email or Email Freedom).
3, Your e-mail address password.
You can find this information by clicking Email Addresses in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.
Load Mozilla Thunderbird from the Windows Start Menu. If this is the first time that you have loaded Mozilla Thunderbird and you are automatically shown the email setup, please skip to step 4.
Next, you will need to select Tools and then Account Settings from the menu bar at the top of the screen.
Now press the Account Actions button and select Add Mail Account.
You will then need to enter your Name, Email Address and Password into the boxes provided. Your E-mail Address and Password should have already been obtained from within your MyFreeola Account and your Name will be the name that you would like your e-mails to say they're from when they are received. Once this form is complete press Continue to continue.
In the next window you will be asked to enter your User name and Freeola's e-mail settings. Freeola's incoming mail server is IMAP or POP3 depending on the setting in your MyFreeola account (default is POP3). The server address is yourdomainname.freeolamail.net where yourdomainname is your domain name with any dots ( . ) replaced with hyphens ( - ).
The incoming mail server port should be 110 for POP3, or 143 for IMAP, the SSL should be set to None, and the Authentication to Autodetect. The outgoing mail server should be set to use smtp.freeolamail.net. Some ISPs may also prevent you from sending mail over port 25, in order to avoid this you may also wish to change your outgoing mail port to 2025. The SSL should be set to None, and the Authentication to Autodetect. Your User name will be the full email address.
Please Note: This Outgoing/SMTP server is only accessible if you are subscribed to our EmailPro service or are using a Freeola Internet connection.
Now press Done, you may see the following warning if you did not enable SSL. In order to continue, you will need to Tick the box and press Done.
This window should then dissapear and your account details will be saved.
Using SSL with Freeola Email
If you are subscribed to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails. When using a mobile device, Freeola recommends activating this to help increase security for your e-mail messages.
In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable:
SSL - POP3: 995
SSL - IMAP: 993
SSL - SMTP: 465
Need some help? Give us a call on 01376 55 60 60
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