GetDotted Domains

Freeola Guides


Setting up Freeola E-mail in Mozilla Thunderbird

By Freeola Support on 30th April, 2021 | 3 Comment(s) | 6 out of 9 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on Mozilla Thunderbird. For more internet help topics please visit our main Support Page.

If you do not already have Mozilla Thunderbird installed, you should be able to download it from the Mozilla Website. Alternatively, if you would prefer to use another e-mail client, you may be able to find a relevent guide on the Freeola E-mail Support Guides page.

Before Continuing... 

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3, Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.

This guide is written using Thunderbird 60. However previous (and likely future) versions of the software will work in exactly the same way.

  1. Load Mozilla Thunderbird then select Tools and then Account Settings from the menu bar at the top of the screen.

    Thunderbird Tools Menu

  2. Now press the Account Actions button from the bottom left corner of the new window and select Add Mail Account.
    Account Actions option Thunderbird 60

  3. You will then need to enter your Name, Email Address and Password into the boxes provided. Your E-mail Address and Password should have already been obtained from within your MyFreeola Account and your Name will be the name that you would like your e-mails to say they're from when they are received.
    Entering email settings on Thunderbird 60
    Once this form is complete press Continue and then Manual Config while the settings are being checked automatically.

  4. You will now be asked for the server information you should have obtained from your MyFreeola Control Panel.

    Incoming: Select POP3 or IMAP depending on the type of account you have.
    Server Hostname: should be in the format of where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example, if your domain name was, the incoming mail server would be
    Port: 995 for POP accounts, 993 for IMAP.
    SSL: SSL/TLS (this setting may have auto-selected after entering the port number).
    Authentication: Normal Password.

    Outgoing: SMTP is the only option.
    Server Hostname: Should be set to Please Note: This server is only accessible if you are subscribed to our EmailPro or One Address services or are using a Freeola Internet connection.
    Port: 465
    SSL: SSL/TLS (this setting may have auto-selected after entering the port number).
    Authentication: Normal Password.

    Incoming: Should be the full e-mail address.
    Outgoing: Should be the full e-mail address.

    Thunderbird Checking Settings

    Now press Done to save your e-mail account.

  5. Click OK on the Account Settings window to return to Thunderbird home screen. If your messages do not start downloading automatically, click Get Messages.

Did you find this article helpful?

Article Comments (3)

Add your comment:

Comments are limited to 750 characters, you have 750 remaining.


mark16384 commented on 19th December, 2015

Yes it was some help but your advice on how to set up Thunderbird as an email client needs updating. It's well over 2 years since this was written.

Butch [staff] commented on 23rd December, 2015

Hi Mark,

Thank you for your comments. I have just tested this guide in the most recent version of Thunderbird (38.4) and the steps listed above are still accurate for the most up-to-date version of the software.

Should Mozilla alter the way e-mail accounts are added at any point in the future; this guide will, of course, be updated to reflect that.
Avatar commented on 24th August, 2016

I have reviewed the settings of my two freeola. The newer setting is slightly different but both ways works for sending email. I have a paid for domain and two free email addresses.

After going around the settings and help a few times I could receive email. But the sending of email is difficult. My outgoing email for my [email protected] works through my yahoo email smtp. But to get the [email protected] email to work I needed to direct that through my gmail smtp.

Doing this makes it necessary to add a reply to email address in that setting.

I use Linux but their is no difference in the email in setting. Some settings can not be changed although their is a setting box. You have to start again and set up a new account in Thunderbird.

Netscape/Seamonkey/Thunderbird have always had some setting boxes that do not pass the parameter into the profile used. I recall 15 years ago manually going into the setting file possibly an .ini file and editing out clutter.

Freeola & GetDotted are rated

Check out some of our customer reviews below:

Over the years I've become very jaded after many bad experiences with customer services, you have bucked the trend. Polite and efficient from the Freeola team, well done to all involved.
Many thanks!!
Registered my website with Freeola Sites on Tuesday. Now have full and comprehensive Google coverage for my site. Great stuff!!
John Shepherd

View More Reviews

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre

Live Chat is offline

Live Chat is available:
9:30am to 5:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, Edge, or Opera will provide a better, safer browsing experience for you.