Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on a Samsung Galaxy (or similar Android) device. For more internet help topics please visit our main Support Page.
Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:
1, What protocol your e-mail address is set up to use (IMAP or POP3).
2, What service is assigned to your e-mail address (EmailPro, Free Email or One Address).
3, Your e-mail address password.
You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.
Please be aware that although this guide is designed for the Samsung Galaxy, it will likely still be relevant to other Android devices. If you are using another Android device, please be aware that different software versions may have slight differences in wording and layout however you should be able to work out what goes where.
To configure Freeola e-mail addresses on your Samsung Galaxy, you need to first select Apps from the menu.
From the Apps menu select Settings then Accounts.
Now select Add Account then Email. Select the Manual Setup option to continue.
You will now be asked for your E-mail Account information:
Select POP3 or IMAP depending on the type of account you have.
Email address should be your e-mail address, in full.
Password is the password set against this account.
POP3/IMAP Server yourdomainname.freeolamail.net where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example, if your domain name was freeola.co.uk, the incoming mail server would be freeola-co-uk.freeolamail.net.
Port will be 995 for POP or 993 for IMAP.
Security Type: SSL
SMTP Server should be set to smtp.freeolamail.net. You will need to enable the option Require Sign In, and type your E-mail Address and password into the stated fields. Please Note: This server is only accessible if you are subscribed to our EmailPro or One Address services or are using a Freeola Internet connection.
Security Type SSL
Your Android device will now establish whether the details you have entered are correct, if they are you will be able to download your messages and send messages from your Freeola E-mail Address.
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