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Setting up Freeola E-mail in Outlook Express

By Freeola Support on 17th April, 2019 | 0 Comment(s) | 0 out of 2 people found this article useful.

This guide is designed to help with setting up a Freeola email address within Outlook Express. For more internet help topics please visit our main Support Page.


These instructions should be relevant to all current versions of Microsoft Outlook Express. There may be slight visual/wording differences between versions but the underlying procedure is the same.


Before Continuing...


Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:


1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3, Your e-mail address password.


You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.


  1. Load Outlook Express.

  2. From the menu bar select Tools, then Accounts.
    Outlook Express Tool Menu

  3. In the window that opens, select the Mail tab if it is not selected already. Click Add and then select Mail from the drop-down list.
    Adding an Account to Outlook Express

  4. Next enter the name you want to appear on outgoing e-mails from you in the Your Name field. For example if your name is John Smith you may want to enter 'John Smith' or 'Mr J Smith' within this field. Click on 'Next' to continue.

  5. On the next screen enter the Freeola e-mail address you wish to add and click Next.

  6. You now be shown a window headed E-mail Server Names:

    My Incoming Mail Server is a: Select POP3 or IMAP depending on the type of account you have.
    Incoming mail server: should be in the format of where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example, if your domain name was, the incoming mail server would be
    Outgoing mail server: Should be set to
    Please Note: This server is only accessible if you are subscribed to our EmailPro or One Address services or are using a Freeola Internet connection.

    Click Next.

  7. In Account Name enter your full e-mail address.
    Password: Should be the e-mail password you made a note of earlier.
    Email Login Details in Outlook Express

  8. On the confirmation page select Finish.

  9. In order to send messages using Freeola EmailPro or One Address you will need to now enter an Outgoing Username and Password. The previous step should have left you at the Mail tab (if not, Steps 1 and 2 of this guide will help you return here). Select your new account then click Properties.
    Outlook Express Properties

  10. Select the Servers tab then tick the option My Server Requires Authentication.

  11. Now select the Advanced tab, and under the Server Port Numbers heading make the following adjustments:

    Outgoing Mail (SMTP): 465.
    Tick the option This server requires a secure connection.
    Incoming Mail: 995 for POP accounts, 993 for IMAP accounts.
    Tick the option This server requires a secure connection.
    SSL Settings in Outlook Express

  12. Now click OK then Close to save your changes and return to your Inbox. If your account doesn't automatically begin downloading your messages, click the Send/Receive icon to begin this process manually.

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