Freeola Guides

Setting up Freeola E-mail in Outlook

By Freeola Support on 23rd June, 2016 | 4 Comment(s) | 2 out of 5 people found this article useful.

This guide is designed to help with setting up a Freeola email address within Microsoft Outlook. For more internet help topics please visit our main Support Page.


These instructions should be relevant to all current versions of Microsoft Outlook. There may be slight visual/wording differences between versions but the underlying procedure is the same.


Before Continuing...


Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:


1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or Email Freedom).

3, Your e-mail address password.


You can find this information by clicking Email Addresses in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.


  1.  Load Microsoft Outlook.

  2. From the menu bar select 'Tools', then 'Accounts'. In the window that opens, select 'Add A New E-mail Account'. Click 'Next'.

  3. You now need to set the incoming e-mail server type. This will be IMAP or POP3:

    Free Email & Email Freedom Users: Select POP3

    EmailPro Users: Select the relevant protocol (IMAP or POP3) as found in your MyFreeola account. The next 3 stages are all under the same section on Microsoft Outlook.

  4. User Information - Enter the name you want to appear on outgoing e-mails from you in the 'Your Name' field. For example if your name is John Smith you may want to enter 'John Smith' or 'Mr J Smith' within this field. Then in the 'E-mail Address' field, enter the e-mail address that you want to add.

  5. Server Information - Enter the incoming mail server and outgoing mail server addresses:

    Note: Replace any dots (.) in your domain with a hyphen (-) e.g.

    Note: if you are using our Free Email service, you will only be able to send mail when connecting via a Freeola connection.

  6. Logon Information - In the 'Username' field you will need to enter the e-mail address you are setting up. In the 'Password' field enter the Freeola e-mail password you made a note of earlier - this information is case sensitive and will not work if entered incorrectly. 

  7. Click 'More Settings...' and navigate to the 'Outgoing Server' tab. You will then need to ensure that My outgoing server requires authentication is ticked and that it is set to Use the same settings as the incoming mail server. Press 'OK' to close the More Settings form then click 'Next'.

  8. Click 'Finish' on the E-mail Accounts window.

  9. Your e-mail address is now set up in Microsoft Outlook ready to send and receive e-mail.


Using SSL with your email service...


If you are utilising an SSL connection for sending & receiving emails, please ensure you have selected the 'SSL' option for both incoming and outgoing servers. Please also set the

following port numbers where applicable:


SSL (POP3): 995

SSL (IMAP): 993

SSL (SMTP): 465


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Article Comments (4)
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kabsta commented on 26th January, 2013:
Could we have instructions for Outlook 2010 please?
Butch [staff] commented on 28th January, 2013:
Hi Kabsta,

You can find a guide for setting up an e-mail address on Outlook 2010 on the following page -

While this guide is specifically for our EmailPro users, the steps will be exactly the same for any e-mail account. For details specific to your address, please visit the 'View/Edit Email Addresses' link within your MyFreeola account.

If you require further assistance, I would advise contacting Freeola Support on 01376 55 60 60 or via our online system found at
Kakegurui commented on 12th November, 2017:
How do I use a freeola connection to send emails? I've set it up using these instructions but I keep getting the error 550 Relaying denied.
Butch [staff] commented on 13th November, 2017:
Hi Kakegurui,

As outlined within the above guide, you will only be able to use a Freeola SMTP server if we provide your internet connection or if you are subscribed to our EmailPro service.

The error message you have provided - along with the status of your account - confirms that you are not currently subscribed to either. Details of our EmailPro service can be found by visiting

Should you require assistance in subscribing to this service and making the relevant changes to your mail client, please contact the Support Team on 01376 55 60 60 or via our online system found at

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