Setting up Freeola E-mail in Mac Mail
Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeolaemail address on Mac Mail. For more internet help topics please visit our main Support Page.
Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:
1, What protocol your e-mail address is set up to use (IMAP or POP3).
2, What service is assigned to your e-mail address (EmailPro, Free Email or Email Freedom).
3, Your e-mail address password.
You can find this information by clicking Email Addresses in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.
Load the Mac Mail program.
Once you've opened Mail, please click on the menu labelled Mail and select Preferences. Make sure you have the Accounts icon selected, then click the + (plus) icon to add a new account.
In a new window you will be prompted to enter information relating to your e-mail address. If you do not have a note of these, this information can be obtained by logging in to your MyFreeola account and selecting View/Edit E-mail Addresses from the left-hand navigation menu. Full Name can be your name, or whatever text you'd like to be seen as your name when you send e-mail. For example if your name is John Smith you may want to enter 'John Smith' or 'Mr J Smith' within this field.
Email Address should be your Freeola e-mail address, in the Password field enter your Freeola E-Mail Password. Please Note: This information is case sensitive and will not work if entered incorrectly. Select Continue to proceed with the set-up.
The Account Type field will need to be set to IMAP or POP3 depending on the setting in your MyFreeola account (default is POP3). Description can be set to whatever you like, but it is strongly recommended that you use something descriptive that will enable you to identify this account at a later date. The Incoming Mail Server will be yourdomainname.freeolamail.net where yourdomainname is your domain name with any dots ( . ) replaced with hyphens ( - ).
Within the User Name box you will need to enter the Freeola E-Mail address you are trying to set up within the program. The Password box should be automatically completed with the information given on the previous page. Once entered, click Continue.
Please Note: This information is case sensitive and will not work if entered incorrectly. If you do not have this information to hand it is readily available through the My E-mail Addresses link within the left-hand navigation section of your MyFreeola account.
The program will now check the settings you have entered, if the test completes you will be prompted to set-up the Outgoing Mail (or SMTP) Server. As before, the Description should be set to something memorable, we would recommend smtp.freeolamail.net for the following example, however this will not affect the running of your account in anyway.
The Outgoing Mail Server should be set to smtp.freeolamail.net, please also ensure that Use only this server is ticked.
Please Note: This Outgoing/SMTP server is only accessible if you are subscribed to our EmailPro service or are using a Freeola Internet connection.
The Use Authentication option should already be selected, if not, please tick this and enter the e-mail address username and password (Used in the previous step) within the relevant fields. Click Continue to test the outgoing server settings, should this test also complete, you will then be shown a summery of all information you have entered during this set-up. If everything is shown correctly, tick the Take Account Online box and click the Create button.
Your e-mail address should now be fully set up and ready to use your Freeola e-mail account with Mac Mail.
Using SSL with Freeola Email
If you are subscribed to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails. When using a mobile device, Freeola recommends activating this to help increase security for your e-mail messages.
In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable:
SSL - POP3: 995
SSL - IMAP: 993
SSL - SMTP: 465
Need some help? Give us a call on 01376 55 60 60
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