Setting up Freeola Email in Mac Mail

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on Mac Mail. For more internet help topics please visit our main Support Page.

Before Continuing

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1 - What protocol your e-mail address is set up to use (IMAP or POP3).

2 - What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3 - Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address to view all required email settings.

1. Load the Mac Mail program.

2. Once you've opened Mail, please click on the menu labelled Mail and select Preferences. Make sure you have the Accounts icon selected, then click the + (plus) icon to add a new account.
   

3. Choose Other Mail Account, then Continue.

4. In a new window you will be prompted to enter information relating to your e-mail address:
   Full Name can be your name, or whatever text you'd like to be seen as your name when you send e-mail.
   Email Address should be your Freeola e-mail address, in full.
   Password: enter your Freeola E-Mail Password.
   Select Continue.
   After the Account must be manually configured message appears, click Next.
   

5. The next window show ask for Incoming Mail Server Info:
   Account Type will need to be set to IMAP or POP3 depending on the setting in your MyFreeola account.
   Mail Server will be yourdomainname.freeolamail.net where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ).
   
   For example, if your domain name was freeola.co.uk, the incoming mail server would be freeola-co-uk.freeolamail.net.
   User Name should be the full Freeola E-Mail address you are trying to set up.
   The Password box should be automatically completed with the information given on the previous page. Once entered, click Next.

6. You should now be prompted for port numbers:
   For IMAP accounts, use Port 993 with SSL enabled.
   For POP accounts, use Port 995 with SSL enabled.

7. The program will now check the settings you have entered, if the test completes you will be prompted to set-up the Outgoing Mail (or SMTP) Server.
   SMTP Server should be set to smtp.freeolamail.net.
   
   Please Note: This server is only accessible if you are subscribed to our EmailPro or One Address services or are using a Freeola Internet connection.
   User Name should be the full Freeola E-Mail address you are trying to set up.
   In the Password box enter your e-mail password again.
   

8. For the Port Number, enter Port 465 with SSL enabled.
   Make sure Authentication is set to Password.
   Click Create to finish.

9. Your e-mail address should now be fully set up and ready to use your Freeola e-mail account with Mac Mail.