Freeola Guides

Setting up Freeola E-mail in Windows Live Mail

By Freeola Support on 23rd June, 2016 | 5 Comment(s) | 1 out of 4 people found this article useful.

This guide is designed to help with setting up a Freeola email address within Windows Live Mail. For more internet help topics please visit our main Support Page


These instructions should be relevant to all current versions of Windows Live Mail. There may be slight visual/wording differences between versions but the underlying procedure is the same.


Before Continuing... 


Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:


1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or Email Freedom).

3, Your e-mail address password.


You can find this information by clicking Email Addresses in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.


  1. Load Windows Live Mail.

  2. If this is the first time that you have launched Windows Live Mail you should automatically be shown a form similar to the one pictured below. If this shows, please proceed to step 4.

    Windows Live Mail Add Email Account

  3. If this form does not show you will need to select 'Accounts' tab from the toolbar at the top of the screen and click the Email icon.

  4.  Your 'Email Address' and 'Password' will be the e-mail address you are setting up and the Freeola e-mail password you made a note of earlier - this information is case sensitive and will not work if entered incorrectly. In the 'Display Name' field enter the name you want to appear on outgoing e-mails from you. For example if your name is John Smith you may want to enter 'John Smith' or 'Mr J Smith' within this field. Tick the 'Manually configure server settings for e-mail account' option, and click 'Next'.

  5. You now need to set the incoming e-mail server type. This will be IMAP or POP3:

    Free Email & Email Freedom Users: Select POP3

    EmailPro Users: Select the relevant protocol (IMAP or POP3) as found in your MyFreeola account.

    You will also need to enter the incoming mail server and outgoing mail server addresses:

    Note: Replace any dots (.) in your domain with a hyphen (-) e.g. With a port of 110 for POP or 143 for IMAP. Authenticate using 'Clear text' not SSL. Your 'Logon user name' will be your email address.

    Note: if you are using our Free Email service, you will only be able to send mail when connecting via a Freeola connection. Ensure that 'Requires authentication' is ticked. Some ISPs may also prevent you from sending mail over port 25, in order to avoid this you may also wish to change your outgoing mail port to 2025.

  6. Then press 'Next', then 'Finish' to close the wizard, you will be returned to the 'Accounts' window. Click 'Close' to save your changes.

Using SSL with Freeola E-mail


If you are subscribed to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails. In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable: 

SSL (POP3): 995

SSL (IMAP): 993

SSL (SMTP): 465

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Article Comments (5)
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herekittykitty commented on 4th February, 2012:
No. My windows live mail will not send mail using these settings.
Butch [staff] commented on 4th February, 2012:
Hi Dennis,

This guide is aimed at those customers who use Freeola broadband or dial-up services to connect to the internet. If your internet connection is currently served by another provider, you will be required to sign up for our EmailPro service in order to send e-mails via a Freeola server.

Details on this service can be found by visiting
zombi commented on 31st March, 2014:
incoming mail server... wants SR number, (as did the other emails addresses i have) cant find it anywhere on my freeola account.
Butch [staff] commented on 1st April, 2014:
Hi Zombi,

While the 'sr number' system will still work for most e-mail accounts, it is no longer required. Any Freeola e-mail address, regardless whether it is using our standard, Email Freedom, or EmailPro service, will use the e-mail address as it's username. If you enter the e-mail address you are looking to set up instead of the sr number, your account will work as normal.

If you are still having issues setting this account up, then I would advise our Support Team at or by calling 01376 55 60 60 and we should be able to assist you further.
alex gold commented on 30th October, 2014:
So helpful. Very clear instructions. Thanks for sharing this!!

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