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Setting up Freeola E-mail in Windows Live Mail

By Freeola Support on 30th April, 2021 | 5 Comment(s) | 3 out of 6 people found this article useful.

This guide is designed to help with setting up a Freeola email address within Windows Live Mail. For more internet help topics please visit our main Support Page

These instructions should be relevant to all current versions of Windows Live Mail. There may be slight visual/wording differences between versions but the underlying procedure is the same.

Before Continuing... 

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3, Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.

  1. Load Windows Live Mail.

  2. From the top menu bar select Tools, and then Accounts.
    If you are unable to see this bar, press the ALT key on your keyboard to make it visible.
    Windows Live Mail Accounts

  3. From the new window that opens, click Add.
    Windows Live Mail Add Account

  4. Highlight Email Account, and then click Next.
    Windows Live Mail Account Type

  5. Enter the following details:
    E-mail address: Your full Freeola email address.
    Password: Your email password as was listed in your MyFreeola account.
    Display Name: Your name as you would like it to appear on emails you send.

    Ensure that Manually configure server settings for e-mail account is ticked, and then click Next.
    Account Information Live Mail

  6. On the following screen, enter the information you gathered from your MyFreeola account earlier:

    My incoming server is a: Select POP3 or IMAP depending on the type of account you have.
    Incoming server: should be in the format of where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example, if your domain name was, the incoming mail server would be
    Incoming port: 993 (IMAP) or 995 (POP)
    Server requires a secure connection (SSL): Ticked
    Log on using: Clear text authentication
    Log in ID: is the full e-mail address you are adding.

    Outgoing server: Please Note: This Outgoing/SMTP server is only accessible if you are subscribed to our EmailPro or One Address services or are using a Freeola Internet connection.
    Outgoing port: 465
    Server requires a secure connection (SSL): Ticked
    Outgoing server requires authentication: Ticked

  7. Click Next, and then click Finish to complete the set up process.

  8. If you have any messages on the server, these should automatically download or you can manually check for these using the Send/Receive or Sync buttons.

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Article Comments (5)

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herekittykitty commented on 4th February, 2012

No. My windows live mail will not send mail using these settings.

Butch [staff] commented on 4th February, 2012

Hi Dennis,

This guide is aimed at those customers who use Freeola broadband or dial-up services to connect to the internet. If your internet connection is currently served by another provider, you will be required to sign up for our EmailPro service in order to send e-mails via a Freeola server.

Details on this service can be found by visiting

zombi commented on 31st March, 2014

incoming mail server... wants SR number, (as did the other emails addresses i have) cant find it anywhere on my freeola account.

Butch [staff] commented on 1st April, 2014

Hi Zombi,

While the 'sr number' system will still work for most e-mail accounts, it is no longer required. Any Freeola e-mail address, regardless whether it is using our standard, Email Freedom, or EmailPro service, will use the e-mail address as it's username. If you enter the e-mail address you are looking to set up instead of the sr number, your account will work as normal.

If you are still having issues setting this account up, then I would advise our Support Team at or by calling 01376 55 60 60 and we should be able to assist you further.

alex gold commented on 30th October, 2014

So helpful. Very clear instructions. Thanks for sharing this!!

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