Leave POP3 incoming mail on the server

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting your mail client to leave email on the server. For more internet help topics please visit our main Support Page.

This article is designed to help you set your mail client to leave a copy of your e-mails on the server so that they can be accessed by more than one computer or mobile device. This is useful if you need to access your mail from multiple computers, however if you do not need this functionality then it is recommended you leave your settings as they are.

If you are using EmailPro and wish to access your mail on multiple devices we would strongly recommend changing your mail protocol from POP to IMAP. This can be done easily through your MyFreeola Control Panel.

Why do we recommend keeping the messages only for 2 weeks?

Since POP3 is not designed to store messages on the server for long periods of time and in large quantities the performance of your e-mail account may be affected if large amounts are stored on the server. We also automatically remove older e-mail stored on our server (up to 60 days old) for the same reason as well as clearing up space on our server for new mail.

Make sure the settings are the same on all of the computers from which you will be receiving your mail. If you don’t, one computer will delete the mail from the server before you can receive it at another computer.

• Outlook Express / Windows Mail

• Microsoft Outlook

• Mozilla Thunderbird

• Mac Mail

In order to set up your Outlook Express or Windows Mail to leave your e-mails on the server open the program and do the following:

Please Note: This feature is not currently available within Windows 10/11 Mail

1. Click Tools and then Accounts.

2. Select your account and click Properties.

3. Click on the Advanced tab

4. Close to the bottom, tick the checkbox Leave a copy of messages on server.

5. Also tick Remove copy from server after and set the value to whenever you wish it to remove old messages (we recommend the maximum of 2 weeks). Click OK to save.
   

In order to set up your Microsoft Outlook open the program and do the following:

1. Click Tools and then Email Accounts.

2. Select View or change existing e-mail accounts and click Next.

3. Select your account and click Change.

4. Click More Settings and then click on the Advanced tab.

5. Close to the bottom, tick the checkbox Leave a copy of messages on server.

6. Also tick Remove copy from server after: and set the value to whenever you wish it to remove old messages (we recommend the maximum of 2 weeks). Click OK to save.

In order to set up Microsoft Outlook 2010, open the program and complete the following:

1. Click File, Options, and then Advanced.

2. Highlight your current POP3 account and click Change.

3. Choose More Settings and click on Advanced.

4. In the 'Delivery' section, tick the Leave a copy of message on the server box.

5. Also tick Remove copy from server after: and set the value to whenever you wish it to remove old messages (we recommend the maximum of 2 weeks). Click OK to save.
   

6. To save these changes, click OK,  Next, then Finish.

In order to set up your Mozilla Thunderbird to leave POP mail on the server open the program and do the following:

1. Click Tools and then Account Settings.

2. Select Server Settings under your e-mail address. You may need to expand the menu by clicking '>' next to the address.

3. Tick the checkbox Leave messages on server.
   

4. Set For at most to the value of whenever you wish it to remove old messages (we recommend the maximum of 2 weeks). Click OK to save.

In order to set up your Apple Mail for OS X to leave POP mail on the server open the program and do the following:

1. Click Mail and then Preferences.

2. Click Accounts, and select your email account.

3. Click Advanced.

4. Make sure Remove copy from server after retrieving a message is ticked and After Two Weeks is selected from the drop-down menu.
   

5. Click OK to save these changes.