Setting up Freeola E-mail on an iPhone or iPad
Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeolaemail address on an IPad or IPhone. For more internet help topics please visit our main Support Page.
Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:
1, What protocol your e-mail address is set up to use (IMAP or POP3).
2, What service is assigned to your e-mail address (EmailPro, Free Email or Email Freedom).
3, Your e-mail address password.
You can find this information by clicking Email Addresses in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.
Please be aware that different software versions may have slight differences in wording and layout however you should be able to work out what goes where.
To configure Freeola e-mail addresses on the device you need to tap "Mail" from the home screen. If you have already created an account on your Apple device you will need to tap "Settings", "Mail, Contacts, Calenders" then "Add Account".
From the options listed, select "Other", then "Add Mail Account".
Enter your name, e-mail address, e-mail password and a description of the account in the relevant fields. Now tap "Next", your device should quickly check the information you entered is valid.
Select IMAP or POP3 depending on the setting in your MyFreeola account (default is POP3) from across the top of the page. Under "Incoming Mail Server" you will need to set the host name as yourdomainname.freeolamail.net where yourdomainname is your domain name with any dots ( . ) replaced with hyphens ( - ). The "Username" and "Password" fields will need to be completed with the email address and password combination unique to your e-mail address.
Please Note: This information is case sensitive and will not work if entered incorrectly. If you do not have this information to hand it is readily available through the View/Edit E-mail Addresseslink within the left-hand navigation section of your MyFreeola account.
The "Outgoing Server" fields should be set to "smtp.freeolamail.net", with the username and password entered as above.
Please Note: This Outgoing/SMTP server is only accessible if you are subscribed to our EmailPro service or are using a Freeola Internet connection.
YOUR APPLE DEVICE WILL LIST THE ABOVE SETTINGS AS OPTIONAL. THIS IS INCORRECT.
Once this information has been entered, tap "Save", your iPhone or iPad will now attempt to verify this information.
You should now be able to send and receive e-mails on your Freeola e-mail address from your Apple iPhone or iPad.
Using SSL with Freeola Email
If you are subscribed to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails. When using a mobile device, Freeola recommends activating this to help increase security for your e-mail messages.
In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable:
SSL - POP3: 995
SSL - IMAP: 993
SSL - SMTP: 465
Need some help? Give us a call on 01376 55 60 60
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