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Setting up Freeola E-mail on an iPhone or iPad

By Freeola Support on 23rd June, 2016 | 13 Comment(s) | 11 out of 16 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeolaemail address on an IPad or IPhone. For more internet help topics please visit our main Support Page.

 

Before Continuing... 

 

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

 

1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or Email Freedom).

3, Your e-mail address password.

 

You can find this information by clicking Email Addresses in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.

 

Please be aware that different software versions may have slight differences in wording and layout however you should be able to work out what goes where.

 

  1. To configure Freeola e-mail addresses on the device you need to tap "Mail" from the home screen. If you have already created an account on your Apple device you will need to tap "Settings", "Mail, Contacts, Calenders" then "Add Account".

  2. From the options listed, select "Other", then "Add Mail Account".

  3. Enter your name, e-mail address, e-mail password and a description of the account in the relevant fields. Now tap "Next", your device should quickly check the information you entered is valid.

  4. Select  IMAP or POP3 depending on the setting in your MyFreeola account (default is POP3) from across the top of the page. Under "Incoming Mail Server" you will need to set the host name as yourdomainname.freeolamail.net where yourdomainname is your domain name with any dots ( . ) replaced with hyphens ( - ). The "Username" and "Password" fields will need to be completed with the email address and password combination unique to your e-mail address.

    Please Note: This information is case sensitive and will not work if entered incorrectly. If you do not have this information to hand it is readily available through the View/Edit E-mail Addresseslink within the left-hand navigation section of your MyFreeola account.

  5. The "Outgoing Server" fields should be set to "smtp.freeolamail.net", with the username and password entered as above.

    Please Note: This Outgoing/SMTP server is only accessible if you are subscribed to our EmailPro service or are using a Freeola Internet connection.

    YOUR APPLE DEVICE WILL LIST THE ABOVE SETTINGS AS OPTIONAL. THIS IS INCORRECT.

  6. Once this information has been entered, tap "Save", your iPhone or iPad will now attempt to verify this information.

  7. You should now be able to send and receive e-mails on your Freeola e-mail address from your Apple iPhone or iPad.

Using SSL with Freeola Email

If you are subscribed to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails. When using a mobile device, Freeola recommends activating this to help increase security for your e-mail messages.

In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable:

SSL - POP3: 995
SSL - IMAP: 993
SSL - SMTP: 465


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Article Comments (13)
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Mattbn3 commented on 2nd July, 2012:
This doesnt work and should be updated.
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Butch [staff] commented on 3rd July, 2012:
Hello Matt,

All of our guides are checked for accuracy when new versions of software (or in the case of an iPhone/iPad, operating system) are released. I have taken the liberty of double-checking the above guide this morning and can confirm that is an accurate representation of the steps needed to be followed in order to set up an account of this type.

If you are having issues setting up your Freeola e-mail account on an Apple device then I would advise you contact our helpful Support Team by calling 01376 55 60 60 or via our online system found at https://secure.freeola.com/support/request/ for assistance.
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MikeMiG commented on 12th February, 2013:
I agree with Mattbn3 - this doesn't work - you can do the set up and the account is verified, but have you tried sending from the device using the domain address in the 'From" field? All messages are rejected by the server and sit in the Outbox. Not very happy at the moment as I have emails coming in - to the iphone mailbox - but cannot respond.
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Butch [staff] commented on 13th February, 2013:
Hi Mike,

As I explained to Matt, these guides are regularly checked, and updated when necessary, to ensure they are relevant for the most up-to-date versions of the software, or device, in question.

From looking into your account, I can see you have already contacted our Support Team regarding this issue. I would strongly advise following their advice, paying particular attention to the section regarding outgoing server usernames and passwords, as the server log shows that this is where your issue lies.

If you require further assistance with this matter, you should reply to your ticket conversation with my Support colleagues.
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David0108 commented on 28th February, 2013:
Reference comments by mattbn3 and mikemig I am also experiencing problems with messages being rejected by the server on my recently purchased iPad mini - no problems with iPad which I've had for awhile. I am following guidance in article to the letter and repeatedly checking all settings but still experiencing problems. Account in question is that for catethomas.org
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Butch [staff] commented on 28th February, 2013:
Hello David,

From looking into the server logs, it seems that you may have missed, or mis-entered, the Username and Password details for the outgoing mail server. I would advise that you ensure you have entered all information correctly during the set-up of the account.

As the guide above says, Apple devices will list these fields as 'Optional'. This is incorrect, and this information needs to be entered for the account to work properly with authenticated SMTP servers, such as we use for Email Freedom and EmailPro.

If you are having further issues setting this account up, please contact Freeola Support on 01376 55 60 60 or via our online system found at https://secure.freeola.com/support/request/.
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DanielleMarie commented on 21st May, 2013:
When was this last updated? I'm struggling to set up my new email account on my iPhone 5 (iOS 6), Outlook, Mozilla Thunderbird....
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Butch [staff] commented on 21st May, 2013:
Hi Danielle,

This guide is updated regularly to reflect any changes that may have rolled out with newer versions of the software.

I have checked the accuracy of this guide for you just now, and it fits with what I am seeing on the IOS 'Mail' application.

From looking at the server logs for your account, it seems that the account you have set up on your PC has the incorrect authentication on the 'Outgoing Server' details. I would advise you double-check this information within Thunderbird.

If you are having further issues setting up your account within any device, I would advise you contact our helpful Support Team by calling 01376 55 60 60 or via our online system found at https://secure.freeola.com/support/request/ for assistance.
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Sallyslapcabbage commented on 9th October, 2014:
I have decided that it is impossible to send emails from my Freeola email on my new ipad. Received - yes. Sent - no. But for now I'll just resort to my laptop make any replies. Perhaps one day I will try and get all the input in correctly and in the right order but for now................
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Butch [staff] commented on 13th October, 2014:
Hello Sally,

From looking into the server logs for your account, it seems that your sending issue is caused by a lack of outgoing server username and password information. As the guide above intimates, Apple devices list this as optional, which is incorrect in this case.

If you are having further issues setting this account up, please contact Freeola Support on 01376 55 60 60 or via our online system found at https://secure.freeola.com/support/request/.
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MauriceC commented on 12th September, 2015:
Just worked perfectly for me! Thanks.
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CAF275 commented on 8th May, 2017:
I can only send and receive mail on my iPhone when working on wifi network. Why does it not work the rest of the time?
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Butch [staff] commented on 9th May, 2017:
Hi Carol,

If your iPhone is only sending mail over your WiFi connection it is likely that your SMTP server is set to that of your internet provider. If you are subscribed to our EmailPro service for your Freeola address you will be able to use 'smtp.freeolamail.net' from any type of internet connection in any location.

Should you require assistance in setting up your account with these settings or subscribing to this service, please contact the Support Team on 01376 55 60 60 or via our online system found at https://secure.freeola.com/support/request/.

Freeola is a UK internet service provider offering the best value and extensive free services. Please compare our domain name registration prices or check out our UK high speed internet access. If you are in business please see examples of our free hosting at Freeola.com/customer-sites.

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