Setting up Freeola Email on an iPhone or iPad

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on an iPad or iPhone. For more internet help topics please visit our main Support Page.

Before Continuing

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1 - What protocol your e-mail address is set up to use (IMAP or POP3).

2 - What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3 - Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address to view all required email settings.

Please be aware that different software versions may have slight differences in wording and layout.

1. To configure Freeola e-mail addresses on your Apple device you need to go to Settings, then Passwords & Accounts, then Add Account.
   

2. From the options listed, select Other, then Add Mail Account.
   

3. Enter your Name, Email, Password and Description in the relevant fields. Now tap Next, your device should quickly check the information you entered is valid. This process is likely to fail, at which point you will be prompted to enter the server details manually.
   

4. You will now be asked for your E-mail Account information:
   Select POP3 or IMAP depending on the type of account you have.
   The Name, Email and Description fields should have carried over from the previous screen.
   Under Incoming Mail Server:
   Host Name should be in the format of yourdomainname.freeolamail.net where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example, if your domain name was freeola.co.uk, the incoming mail server would be freeola-co-uk.freeolamail.net.
   User Name is the full e-mail address you are adding.
   Password is the password connected to this e-mail address.
   

5. Under Outgoing Mail Server:
   Host Name should be set to smtp.freeolamail.net.
   User Name is the full e-mail address you are adding.
   Password is the password connected to this e-mail address.
   
   YOUR APPLE DEVICE WILL LIST THE ABOVE SETTINGS AS OPTIONAL. THIS IS INCORRECT.

6. Once this information has been entered, tap Save. Your iPhone or iPad will now attempt to verify this information and return you to the Settings page once it has done so.

1. By default, your Apple device should have enabled SSL protection during the setup process described above. However, if it hasn't, we would strongly recommend enabling this additional layer of encryption for your messages.

2. To enable this, go to Settings, Passwords & Accounts, then select your newly added address.

3. Scroll down to Advanced and select this option. From the following page slide the Use SSL option to ON. Server Port will be 995 for POP or 993 for IMAP. Tap Save.

4. Now select the SMTP Server then tap on the server listed under Primary Server. Slide the Use SSL option to ON. Server Port will be 465. Tap Done.