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How to set-up e-mail forwarding

By Freeola Support on 11th April, 2019 | 2 Comment(s) | 2 out of 7 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help with forwarding a Freeola e-mail address. For more internet help topics please visit our main Support Page.


Sometimes it's handy to temporarily automatically forward e-mail from one account to another and Freeola offers this FREE service even if the address you're diverting to is not hosted at Freeola.


The following instructions assume that you have already created an e-mail address within your MyFreeola account. If you have not done this and would like a guide for creating an address please click here.


  1. Enter your MyFreeola account.

  2. From the left-hand navigation menu click My Email Addresses from under the Email Settings header.
    MyFreeola Email Addresses

  3. Here will display a list of the e-mail addresses currently created on your account, next to the relevant e-mail address you should select the option that reads Settings & Features.

  4. This new page will give the current status of your e-mail address, click the button that says Set up Forwarding.
    MyFreeola Forwarding Setup

  5. Within the relevant box, type in the address you wish to forward e-mails to and click Continue.

  6. A verification e-mail will be sent to this given forwarding address to ensure that this is an active address.

  7. Once confirmed all e-mail to this address will go to the e-mail address you have just entered.

  8. If you would like to cancel e-mail forwarding at any time, simply follow steps 1 to 3 and click Cancel Forwarding and then click OK to confirm.

Please Note

Some free e-mail providers, such as Hotmail, Gmail or Yahoo, will periodically block, or restrict, forwarded messages due, in part, to the automatic nature with which they are sent. Freeola Support always advise accessing e-mail directly using webmail or an e-mail client for the best possible e-mail service.

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Article Comments (2)
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kangarooboi commented on 24th November, 2011:
I know how to set this up which is great but my system isn't receiving the forwarded emails?
Butch [staff] commented on 25th November, 2011:

Unfortunately, a lot of e-mail companies will block e-mails forwarded to them, or will move forwarded e-mails to a 'Junk' folder. Hotmail/Live Mail are the worst offenders for this,

Many e-mail companies will provide a 'pop pick-up' service that is preferable over forwarding. Gmail and, I believe, Yahoo offer such a service.

For further support, please contact our Support Team by using the Support Request System found on

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