GetDotted Domains

Freeola Guides


Setting up Freeola E-mail on a Blackberry

By Freeola Support on 30th April, 2021 | 0 Comment(s)

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on a Blackberry 10 device. For more internet help topics please visit our main Support Page.

Before Continuing... 

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3, Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.

These instructions are created using a Blackberry 10 device, however this guide will be suitable for most versions of this software as the process changes very little.

  1. From the home page or home screen select Settings, Accounts then the Add New Account icon.
    Add New Account on Blackberry 10

  2. On the next screen, select Email, Calendar and Contacts.

  3. Enter your full email address in the Email Address field, then Next. Now enter the password for that email account within the Password field and select Next again.
    Add Email Address Blackberry 10

  4. If this does not complete you will be prompted to manually provide the account information:

    Description: The name of the account
    Your Name: The name you want to show up when sending emails
    Username:  Your full e-mail address.
    Email Address: Your full e-mail address, again.
    Server Address: should be in the format of where 'yourdomainname' is your domain name with any dots ( . ) replaced with hyphens ( - ). For example, if your domain name was, the incoming mail server would be
    Port: 993 for IMAP accounts, 995 for POP.
    Encryption: Select SSL.
    SMTP Username: Your full e-mail address.
    SMTP Password: Your e-mail password.
    SMTP Server Address: should be set to
    SMTP Port: 465.
    SMTP Encryption: Select SSL.
    IMAP Port Settings on Blackberry 10

  5. Click Done to save the information. If all correct, your mail should now be downloaded onto your device.

Did you find this article helpful?

Article Comments (0)

There are currently no comments on this article.

Add your comment:

Comments are limited to 750 characters, you have 750 remaining.

Freeola & GetDotted are rated

Check out some of our customer reviews below:

These days we are often quick to criticise and slow to praise...
... but I just wanted to say that the service from Ross this afternoon was excellent. He was polite, cheerful and very helpful - keeping me informed throughout the process Well done indeed.
First Class!
I feel that your service on this occasion was absolutely first class - a model of excellence. After this, I hope to stay with Freeola for a long time!

View More Reviews

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre

Live Chat is offline

Live Chat is available:
9:30am to 5:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, Edge, or Opera will provide a better, safer browsing experience for you.