Setting up Freeola E-mail on a Blackberry
Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeolaemail address on a Blackberry device. For more internet help topics please visit our main Support Page.
Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:
1, What protocol your e-mail address is set up to use (IMAP or POP3).
2, What service is assigned to your e-mail address (EmailPro, Free Email or Email Freedom).
3, Your e-mail address password.
You can find this information by clicking Email Addresses in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.
From the home page or home screen scroll the trackball to the Email Settings icon and then click the trackball.
To continue with the set-up please click Next.
Read and accept the terms of the license agreement provided by BlackBerry, select the I have read and understand the End User Agreement check box and select I Agree to continue.
To integrate your Freeola email address, enter your full email address in the e-mail address field and the password for that email account within the Password field.
Please Note: This information is case sensitive and will not work if entered incorrectly. If you do not have this information to hand it is readily available through the View/Edit E-mail Addresses link within the left-hand navigation section of your MyFreeola account.
Click the Next option. The displayed page will confirm if the email address has been successfully added to your device. Then click OK to continue.
To return to the setup wizard, click Log Out or Close options.
Before you try to receive your e-mails please make sure your blackberry or sim card has been activated and that your device is connected to the wireless network and that you're in an area with wireless coverage.
Your BlackBerry should now be set-up to receive e-mails from your Freeola e-mail address.
Using SSL with Freeola Email
If you are subscribed to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails. When using a mobile device, Freeola recommends activating this to help increase security for your e-mail messages.
In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable:
SSL - POP3: 995
SSL - IMAP: 993
SSL - SMTP: 465
Need some help? Give us a call on 01376 55 60 60
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