Setting up a Freeola email account in the Edison Mail App

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a Freeola email address on the Edison Mail App on an Android mobile device. For more internet help topics please visit our main Support Page.

Before Continuing

Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:

1 - What protocol your e-mail address is set up to use (IMAP or POP3).

The Edison App will only work with IMAP.

2 - What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

You will only be able to use the Edison app while subscribed to EmailPro and using IMAP.

3 - Your e-mail address password.

You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address to view all required email settings.

This guide covers both setting up your account for the first time, as well as adding an additional account already in place, and assumes you have already downloaded and installed the Edison Mail App. If you do not already have this, please download this before continuing.

The Edison Email App only supports IMAP email. If you have chosen to use a POP mail service from Freeola, you will be required to use an alternative software.

This guide was written using Edison Mail version 1.47.11. However, these steps should still work, with some slight wording or visual differences, on most versions of this app.

1. After opening the app with no address set up, you’ll see a screen that looks similar to the one below. Tap Other to continue.
   

2. Enter your Email Address and Password for the account you are adding within the relevant fields, then slide the Advanced Settings toggle to on.
   

3. The page will now expand and ask the specific details obtained from your MyFreeola Control Panel.

   • Email - This should be entered already, but double-check that the full email address you’re adding is listed here.

   • Hostname - yourdomainname.freeolamail.net where 'yourdomainname' is your domain name with any dots (.) replaced with hyphens (-).
     
     For example, if your domain name was freeola.co.uk, the incoming mail server would be freeola-co-uk.freeolamail.net.

   • Username - Enter the full email address again.

   • Password - The unique e-mail password, as confirmed via your MyFreeola Control Panel.

   • Port - 993.

   • Security - Select SSL/TLS from the pop-up window.

4. Moving on to the bottom half of this setup screen:

   • Hostname - smtp.freeolamail.net.

   • Username - Enter the full email address again.

   • Password - The e-mail password again.

   • Port - 465.

   • Security - Select SSL/TLS from the pop-up window.

5. After you’ve entered your account information tap Login to continue.
   

6. Edison will check the account and server settings you have entered, and if they are correct, you will see a confirmation message. Tap Continue to proceed.
   

7. After deciding on some optional settings, you will now be taken to your Inbox where, after a short period, any mail being held on the server should download.

1. Open Edison and in the top left corner tap the ≡ icon (hamburger menu).
   

2. Now, on the menu that appears, tap the + icon.
   

3. A list of account types supported by the software will appear, tap Other to add another Freeola email address.
   

4. Enter your Email Address and Password for the account you are adding within the relevant fields, then slide the Advanced Settings toggle to on.
   

5. The page will now expand and ask the specific details obtained from your MyFreeola Control Panel.

   • Email - This should be entered already, but double-check that the full email address you’re adding is listed here.

   • Hostname - yourdomainname.freeolamail.net where 'yourdomainname' is your domain name with any dots (.) replaced with hyphens (-).
     
     For example, if your domain name was freeola.co.uk, the incoming mail server would be freeola-co-uk.freeolamail.net.

   • Username - Enter the full email address again.

   • Password - The unique e-mail password, as confirmed via your MyFreeola Control Panel.

   • Port - 993.

   • Security - Select SSL/TLS from the pop-up window.

6. Moving on to the bottom half of this setup screen:

   • Hostname - smtp.freeolamail.net.

   • Username - Enter the full email address again.

   • Password - The e-mail password again.

   • Port - 465.

   • Security - Select SSL/TLS from the pop-up window.

7. After you’ve entered your account information tap Login to continue.
   

8. The account and server settings you have entered will now be checked, and if they are correct, you will see a screen confirming the successful addition of the email account.
   

9. Tap Continue to proceed and complete the set up process.