Setting Custom DNS Records

Setting custom DNS records allows you to take different aspects of your domain hosting and have them handled by different providers. For example, if you have built a website with another provider, you are able to point an A Record to their server. This would give them control of your website, however keep the email hosting with Freeola.

The most common DNS changes are listed below. If you follow the link, you will be provided with more detailed instructions for how this change would need to be made within your Freeola account.

Scenario	Records to change
Pointing website hosting elsewhere but keeping emails with Freeola	A & CNAME Records
Pointing email hosting elsewhere but keeping a website with Freeola	MX Records
Creating a Subdomain for hosting or verification	Subdomain
A more advanced DNS record change is required	SRV/TXT/SPF

We also provide brief guides on the adding the most common third-party host records to your Freeola Domain Name at the end of this guide.

• Shopify

• Wix

• Squarespace

Pointing website hosting elsewhere but keeping emails with Freeola

An A Record is used to direct your domain name to a webserver on which your website is hosted. To make this change you will first require an IP Address from your website hosting provider. This will be in the form of a numeric quad, formatted similar to 89.248.48.130.

Once you have this information you will need to login to your MyFreeola account and select DNS Records (A/MX/SPF/TXT) then DNS Settings from the left hand navigation menu. If you then tick the box beside your domain name and press Change DNS you will be given three options, from these you will need to select Create/Modify Custom DNS Records (Advanced) and press Next.

After reading and agreeing to the warning page, you will be taken to a page where you can add, or change, your A Record. Simply select A - Point Web Address to an IP4 from the drop-down menu before clicking the Add+ button.

Enter the IP address you have been given in the field labelled 'Target IPv4 Address'. The 'Host' and 'Priority' fields should be left blank unless specifically provided this information by your new host.

Clicking Save will change this part of your domain name. If you would like to ensure all visitors to your site see your new webpages, you will be required to repeat the above paragraph ensuring to enter 'WWW' within the 'Subdomain' box before clicking Save.


You can now safely navigate away from this page, or close the window/tab.

Any change made to the DNS of your domain name can take up to 24 hours to fully complete, although most complete within an hour or two.

Pointing email hosting elsewhere but keeping a website with Freeola

MX Records are used by mail servers to determine which mail exchange server(s) mail should be sent to. In order to have your email hosting handled by another company, you will first need to contact the company in question and ask for MX server details. Once you have this information, please follow the instructions below to put the changes in place.

Once you have the MX Records you will need to login to your MyFreeola account and select DNS Records (A/MX/SPF/TXT) then DNS Settings from the left hand navigation menu. If you then tick the box beside your domain name and press Change DNS you will be given three options, from these you will need to select Create/Modify Custom DNS Records (Advanced) and press Next.

After reading and agreeing to the warning page, you will be taken to a page where you can add, or change, your MX Record. Simply select MX - Change email hosting (MX) from the drop-down menu before clicking the Add+ button. Enter the Hostname or IP address you have been given in the field labelled 'Hostname or IP'.

The 'Priority' field should be left blank unless specifically provided this information by your new host.

If you press Save these changes will be saved and you can now safely navigate away from this page, or close the window/tab.

Any change made to the DNS of your domain name can take up to 24 hours to fully complete, although most complete within an hour or two.

Adding a subdomain for additional hosting or verification purposes

If you have a part of your website you would like to separate from your main content, a development address or wish to create a more memorable URL you can pass to potential visitors, a sub-domain can easily be create within your account. Popular examples of this may be 'shop.yourdomain.com', 'dev.yourdomain.com' or 'contact.yourdomain.com'.

Additionally, some providers may ask you to create a CNAME record for your domain name to verify ownership. To do this, you will need details from the provider of the alias to be used and the host name to point it to.

Once you have the required details you will need to login to your MyFreeola account and select DNS Records (A/MX/SPF/TXT) then DNS Settings from the left hand navigation menu. If you then tick the box beside your domain name and press Change DNS you will be given three options, from these you will need to select Create/Modify subdomains to use with Web Hosting and press Next.

The following page will list your chosen domain name along with any other sub-domains currently created against it. To add your new sub-domain click Create Subdomain.

In Step 1 choose your sub-domain, for example noc.freeola.com.

For Step 2 you will need to select where you would like this subdomain to point to:

- A Record: To point to an external IP address.

- CNAME Record: To point to an external hostname.

- Freeola Service: To connect this to an SSD, VIP Hosting or RQS subscription within your MyFreeola account.

Once you have made your selection, click Submit.

If you select the A Record or CNAME options you will be taken to the Create New DNS Record page. The Host/Subdomain field will be pre-filled with your sub-domain from Step 1, simply enter the information given to you by your host in the IPv4/Hostname field before clicking Save.

A more advanced DNS record change is required

Some providers may ask you to add additional records to your domain name for various reasons - typically verification or mail security. To do this, you will need details from the provider of which type of record they would like added, and the information required for this record.

Once you have the required details you will need to login to your MyFreeola account and select DNS Records (A/MX/SPF/TXT) then DNS Settings from the left hand navigation menu. If you then tick the box beside your domain name and press Change DNS you will be given three options, from these you will need to select Create/Modify Custom DNS Records (Advanced) and press Next.

After reading and agreeing to the warning page, you will be taken to a page where you can add, or change, these advanced records. Simply select the required record type from the drop-down menu before clicking the Add+ button. Enter the information provided by your host within the supplied fields, ensuring not to add any additional spacing or characters not included within your hosts instructions.

Click Save to save these changes and add this record to your domain. You can now safely navigate away from this page, or close the window/tab.

Any change made to the DNS of your domain name can take up to 24 hours to fully complete, although most complete within an hour or two.

If you are looking for assistance in connecting your domain name to a specific third-party, we have included some basic instructions for the most common providers below.

Please note, this information is correct at the time of writing. If these changes do not connect your domain name to your host it is advisable to contact them directly for further assistance.

Firstly, login to your MyFreeola account. Select DNS Records (A/MX/SPF/TXT) then DNS Settings from the left hand menu. Now tick the box beside your domain name and press Change DNS. The following page will offer three options, from these you will need to select Create/Modify Custom DNS Records (Advanced) then press Next.

After reading and agreeing to the warning page, you will be taken to a page where you can add your records.

To start, select A - Point Web Address to an IP4 from the drop-down menu before clicking the Add+ button.

Enter the 23.227.38.65 in the field labelled 'Target IPv4 Address'. The 'Host' and 'Priority' fields should be left blank.

Now select CNAME - Point Web Address to a hostname before clicking Add+ again.

Enter www into the 'Subdomain' field and shops.myshopify.com within 'Target Hostname'.

Now click Save to save your changes, you may now leave this page. If your site does not display after 24 hours you should contact Shopify directly for further assistance

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These instructions deal only with the Freeola side of this process. The below guide assumes you have already completed all necessary steps within your Wix account.

Firstly, login to your MyFreeola account. Select DNS Records (A/MX/SPF/TXT) then DNS Settings from the left hand menu. Now tick the box beside your domain name and press Change DNS. The following page will offer three options, from these you will need to select Create/Modify Custom DNS Records (Advanced) then press Next.

After reading and agreeing to the warning page, you will be taken to a page where you can add your records.

Now, ideally in a separate tab or window, access your Wix dashboard and follow their 'step-by-step outline' on connecting your domain to your Wix website until you reach I found the DNS Records. The following page should provide you with a CNAME and an A Record - which you should take a note of.

Now return to your MyFreeola account and select A - Point Web Address to an IP4 from the drop-down menu before clicking the Add+ button.

Enter the 23.236.62.147 in the field labelled 'Target IPv4 Address'. The 'Host' and 'Priority' fields should be left blank.

Now select CNAME - Point Web Address to a hostname before clicking Add+ again.

Enter www into the 'Subdomain' field and add the CNAME record provided in your Wix account within 'Target Hostname'.

Now click Save to save your changes, you may now leave this page. If your site does not display after 24 hours you should contact Wix directly for further assistance.

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These instructions deal only with the Freeola side of this process. The below guide assumes you have already completed all necessary steps within your Squarespace account and have access to, or have noted down, the unique code they provide you for verification.

Firstly, login to your MyFreeola account. Select DNS Records (A/MX/SPF/TXT) then DNS Settings from the left hand menu. Now tick the box beside your domain name and press Change DNS. The following page will offer three options, from these you will need to select Create/Modify Custom DNS Records (Advanced) then press Next.

After reading and agreeing to the warning page, you will be taken to a page where you can add your records.

To start, select A - Point Web Address to an IP4 from the drop-down menu before clicking the Add+ button FOUR TIMES.

In the first line enter the 198.185.159.144 in the field labelled 'Target IPv4 Address'. The 'Host' and 'Priority' fields should be left blank.

Now in the second record enter 198.185.159.145 in the 'Target IPv4 Address' field, 198.49.23.144 in the third and 198.49.23.145 in the fourth. The 'Host' and 'Priority' fields should also be left blank for each of these records.

Now, select CNAME - Point Web Address to a hostname from the drop-down menu before clicking Add+ again TWICE.

In the first CNAME Record enter www into the 'Subdomain' field and ext-cust.squarespace.com within 'Target Hostname'.

In the second, Copy and paste the unique code provided by Squarespace in the 'Subdomain' field and verify.squarespace.com within 'Target Hostname'.

Now click Save to save your changes, you may now leave this page. If your site does not display after 24 hours you should contact Squarespace directly for further assistance.