Help & Support Setting Custom DNS Records
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Setting Custom DNS Records

By Freeola Support on 13th April, 2017 | 2 Comment(s)

Setting custom DNS records allows you to take different aspects of your domain hosting and have them handled by different providers. For example if you have built a website with another provider, you are able to point an A Record to their server. This would give them control of your website, however keep the email hosting with Freeola.

 

The most common DNS changes are listed below. If you follow the link, you will be provided with more detailed instructions for how this change would need to be made within your Freeola account.

 

Scenario Records to change
Pointing website hosting elsewhere but keeping emails with Freeola A Records
Pointing email hosting elsewhere but keeping a website with Freeola MX Records
Adding a CNAME record to verify domain name ownership Subdomain
A more advanced DNS record change is required SRV/TXT/SPF
Changing A Records

Pointing website hosting elsewhere but keeping emails with Freeola


An A Record is used to direct your domain name to a webserver on which your website is hosted. To make this change you will first require an IP Address from your website hosting provider. This will be in the form of a numeric quad, formatted similar to 89.248.48.130.

 

Once you have this information you will need to login to your MyFreeola account and select DNS Records (A/MX/SPF/TXT) then DNS Settings from the left hand navigation menu. If you then tick the box beside your domain name and press Change DNS you will be given three options, from these you will need to select Create/Modify Custom DNS Records (Advanced) and press Next.

 

After reading and agreeing to the warning page, you will be taken to a page where you can add, or change, your A Record. Simply select 'A - Point Web Address to an IP4' from the drop-down menu before clicking the 'plus' icon. Enter the IP address you have been given in the field labelled 'Target IPv4 Address'. The 'Subdomain' and 'Priority' fields should be left blank unless specifically provided this information by your new host.

 

Clicking 'Save' will change this part of your domain name. If you would like to ensure all visitors to your site see your new webpages, you will be required to repeat the above paragraph ensuring to 'WWW' within the 'Subdomain' box before clicking 'Save'.

Click on 'Finish' to save these changes. Any change made to the DNS of your domain name can take up to 24 hours to fully complete, although most complete within an hour or two.

 

Changing MX Records

Pointing email hosting elsewhere but keeping a website with Freeola


MX Records are used by mail servers to determine which mail exchange server(s) mail should be sent to. In order to have your email hosting handled by another company, you will first need to contact the company in question and ask for MX server details. Once you have this information, please follow the instructions below to put the changes in place.

 

Once you have the MX records you will need to login to your MyFreeola account and select
DNS Records (A/MX/SPF/TXT) then DNS Settings from the left hand navigation menu. If you then tick the box beside your domain name and press Change DNS you will be given three options, from these you will need to select Create/Modify Custom DNS Records (Advanced) and press Next.

 

After reading and agreeing to the warning page, you will be taken to a page where you can add, or change, your MX Record. Simply select 'MX - Change email hosting (MX)' from the drop-down menu before clicking the 'plus' icon. Enter the Hostname or IP address you have been given in the field labelled ''Hostname'. The 'Priority' field should be left blank unless specifically provided this information by your new host.

 

If you press Save, then Finish, these changes will be saved and should take full effect within 24hrs.

 

Creating Subdomains

Adding a CNAME record to verify domain name ownership


Some providers may ask you to create a CNAME record for your domain name to verify ownership. To do this, you will need details from the provider of the alias to be used and the host name to point it to.

 

Once you have the required details you will need to login to your MyFreeola account and select
DNS Records (A/MX/SPF/TXT) then DNS Settings from the left hand navigation menu. If you then tick the box beside your domain name and press Change DNS you will be given three options, from these you will need to select Create/Modify Custom DNS Records (Advanced) and press Next.

 

After reading and agreeing to the warning page, you will be taken to a page where you can add, or change, CNAME Records on Sub-domains. Simply select 'CNAME - Point Web Address to a hostname' from the drop-down menu before clicking the 'plus' icon. Enter the desired Subdomain in the 'Subdomain' field and the Hostname provided by your website host in the 'Target Hostname' field.

 

If you press Save, then Finish, these changes will be saved and should take full effect within 24hrs.

 

Changing SRV/TXT/SPF Records

A more advanced DNS record change is required

Some providers may ask you to add additional records to your domain name for various reasons. To do this, you will need details from the provider of which type of record they would like added, and the information required for this record.

 

Once you have the required details you will need to login to your MyFreeola account and select
DNS Records (A/MX/SPF/TXT) then DNS Settings from the left hand navigation menu. If you then tick the box beside your domain name and press Change DNS you will be given three options, from these you will need to select Create/Modify Custom DNS Records (Advanced) and press Next.

 

After reading and agreeing to the warning page, you will be taken to a page where you can add, or change, these advanced records. Simply select the required record type from the drop-down menu before clicking the 'plus' icon. Enter the information provided by your host within the supplied fields ensuring not to add any additional spacing or characters not included within your hosts instructions.

 

If you press Save, then Finish, these changes will be saved and should take full effect within 24hrs.


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Article Comments (2)
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Chris Wright commented on 4th December, 2011:
Dear Sirs

I am in the process of setting up an Office365 account with Microsoft. I wish to use my domain name answercalls4me.co.uk with this service so I can take advantage of the Hosted Exchange facility they offer. Microsoft require me to verify my domain first by creating a specifc TXT record however the control panel doesn't give me this facility. The instructions from Microsoft are as follows:--

1.In the TXT box for the domain, type the following: @
2.In the Fully qualified domain name (FQDN) or Points to box, type the following: MS=ms70042288
3.Where it asks for TTL information, type the following: 1 Hour

Could you do this for me?

Many thanks

Chris Wright
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Butch [staff] commented on 5th December, 2011:
Hi Chris,

Unfortunately there is no option currently within your MyFreeola Control Panel that allows you to edit, or add, TXT records. However, our Support staff are happy to assist you with this change.

In order to request this addition, please visit https://secure.freeola.com/support/request/ and give all relevant details within a Support Ticket and we should be able to action this for you.

Freeola is a UK internet service provider offering the best value and extensive free services. Please compare our domain name registration prices or check out our UK high speed internet access. If you are in business please see examples of our free hosting at Freeola.com/customer-sites.

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