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Advanced DNS Information

By Freeola Support on 31st May, 2019 | 2 Comment(s) | 3 out of 4 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help with changing the Advanced DNS settings for a Freeola hosted domain name. For more internet help topics please visit our main Support Page.


This is a basic guide to the terminologies used to control DNS and how to use this from your MyFreeola account. If you are using Freeola hosted email addresses and websites, you do not need to know or understand this guide, as we will set up and control DNS on your behalf.


There are many parts to a DNS record, but the primary ones are the A, CNAME and the MX records.


The A record simply controls which IP address a web browser will go to when a particular URL is entered. For example when you type freeola.com into your web browser, the DNS server will tell the web browser that it needs to connect to the IP address, to get its data.


A CNAME record is similar, but with a CNAME record rather than providing an IP address to point to you provide a hostname. For example if we wanted the hostname noc.freeola.com to use the same IP address as the hostname freeola.com we could set noc.freeola.com as having the CNAME entry freeola.com. The advantage of this over an A record is that if you change the IP address of the server that is hosting a CNAME you do not need to update anything other than the A record of the hostname that is changing simplifying administration.


You also have the option to change your MX records, this allows you to control how your email is delivered. If you run or have access to your own email server(s) you can specify that all mail for your domain is delivered to a IP address (or pair of IP addresses). This means that you can for example set up a Microsoft Exchange server and run your own email or point to an e-mail supplier that provides bulk e-mail services.


You can change any Advanced DNS Records from within your MyFreeola account. A guide on altering these can be found by visiting our Setting Custom DNS Records help page.

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Article Comments (2)
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tompntn commented on 18th February, 2012:
How exactly do you change the MX Email Servers from the page https://secure.freeola.com/myfreeola-control-panel/domains_managed_view.php?domain=teepeestudios.net for example? Is it possible to do so if you have the site DNS pointed at a different server?
Butch [staff] commented on 20th February, 2012:
Hi tom,

Unfortunately it is not possible to make Advanced DNS changes via MyFreeola if your servers are currently held elsewhere. If you are looking to make this change, you will be required to contact the company currently responsible for your DNS

Should you ever revert your DNS back to Freeola, you will be able to make this change as advised above.

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