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Creating Custom Error Pages on Freeola Web Hosting

Last updated on by Freeola Support

Welcome to the Freeola Internet customer support pages. This guide is designed to help with creating custom error pages for your website. For more internet help topics please visit our main Support Guides Page.

There are many situations where errors may be encountered by visitors of your website. When these errors occur, usually the visitor is sent to a standard Freeola error page describing the issue.

As the web designer, you may prefer to have your own error pages in place which fit to the style of your website and allow the visitor to be pointed in the right direction after being informed that the error was encountered.

Your visitors could encounter an error page in any of the following situations:

  • When creating a website which may change regularly, or has previously used a different structure, you may find that users that attempt to access pages which no longer exist and are shown a standard Freeola 404 error page. Causes of this error may include outdated links from other sites, outdated bookmarks, or outdated search engine listings.

  • If you are password protecting some directories within your website, and a visitor attempts to access these directories without the correct login details, they may encounter a 401 error page informing them that authorisation is required.

  • If you have not yet uploaded a website, or have directed the visitor to an empty directory, a 403 access forbidden error may display.

  • On websites which run several scripts, it is possible one they may fail due to a scripting issue. If this happens the visitor would be sent to an error 500 page advising them that there was an internal issue or an issue running a script.

Using Freeola Web Hosting

If you have Freeola Web Hosting, you can set up custom error pages from within your MyFreeola account. To do this, you will need to login to your MyFreeola account and select Web Hosting from the left hand navigation, found under the Web Sites & Hosting header. If you then press Go To Settings from beside the relevant hosting package, you will be taken to the hosting control panel.

From here, you will need to select Set-up Error Pages to be taken to the Custom Error Pages configuration. For each Error Type, you will be given the option to select a page from your uploaded files to display when a visitor generates the respective error. Once you have made your selections, click Apply.

Freeola VIP+ Custom Error Pages

Using .htaccess

If you would prefer, it is possible to set custom error pages using a .htaccess file, although is only recommended for more advanced users who are not using our paid-for Freeola Web Hosting services.

The steps for doing this are as follows.

  1. Firstly you would need to open Notepad (or your favourite text editor) and create a file called .htaccess.


    If you already have a .htaccess file on your website hosting, you would need to add the following to the bottom of the existing file.

  2. You would then need to add a line of code in the following format for each error code that you would like a custom page for, where XXX is the error code and errorpage is the location of the error page within your htdocs directory.

    ErrorDocument XXX /errorpage

    Examples of this in practice could be as follows.

    ErrorDocument 404 /error404.html

    Any visitors that follow and outdated link to a no longer active page will be sent to a document called error404.html within htdocs.

    ErrorDocument 403 /forbidden.html

    This will send any users that attempt to access something that they are not permitted to, to a page called forbidden.html within htdocs.

    ErrorDocument 500 /errordocs/scripterror.html

    If there is a scripting error, the visitor will be sent to a page called scripterror.html within an errordocs folder inside htdocs.

  3. Finally you should upload the new (or edited) .htaccess file to the htdocs directory on your hosting. You can then test each of the error scenarios by creating situations where these errors would occur. For example, visiting a page that does not exist to test your error 404 page.

htaccess custom error pages

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