Freeola Guides

Dial Up Settings for Windows XP

By Freeola Support on 27th August, 2014 | 2 Comment(s) | 2 out of 3 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a dial-up connection on Windows XP. For more internet help topics please visit our main Support Page.


Here are full instructions for setting up a Dial-Up Connection on your Windows XP based computer and how to configure your modem settings.


Please note, this guide assumes your XP system is running in the Classic View mode. This mode is designed to make Windows XP feel more like previous versions. To change your computer to Classic View mode, click on Start, Control Panel. In the top left hand corner under the Control Panel heading click Switch to classic view.


  1. Click on the Start Menu, then choose Control Panel and double click on the Network Connections icon.

  2. From the left-hand side bar under Network Tasks choose Create a new connection. This will launch the New Connection Wizard. Click Next.

  3. Choose the Connect to the Internet option, click Next.

  4. At this screen, choose Set up my connection manually, click Next.

  5. At this screen, choose Connect using a dial-up modem, click Next.

  6. In the Connection Name box type a name for the new connection, such as Freeola, then click the Next button.

  7. In the Phone number to dial box, enter 0845 123 2035 then click the Next button.

  8. In the Username box, enter your dial-up username and in the Password box, enter your dial-up Password. For your dial-up username and password you can use Anything. 

  9. At the final window you can add a desktop shortcut to your Freeola connection by ticking Add a shortcut to this connection to my desktop. This will allow you to easily connect to the Internet through an icon on your desktop. Finally click the Finish button.

  10. You will be taken back to the Network Connections window where you should be able to see the newly created icon. Double click on the new icon to initiate the dial-up process and connect to the internet.

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Article Comments (2)
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Geoff Grainger commented on 13th January, 2012:
I have followed these instructions, double-clicking the icon however does not initiate the dial-up process.

According to network connections, the Freeola status is given as:
Unavailable - device missing. Firewalled.

What device is missing?
Butch [staff] commented on 16th January, 2012:
Hi Geoff,

The error message you have given suggests your dial-up modem is either not connected to your computer, or is not installed correctly. I would advise you check all connections between your devices and ensure your hardware is running the most up-to-date drivers.

If you require further assistance, please contact Freeola Support on 01376 55 60 60 or by using our online support service, found at

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