BT Voyager 105 Installation Guide
Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up your modem to work with Freeola Broadband. For more internet help topics please visit our main Support Page.
If you have any other USB modems installed on your computer these must be uninstalled before continuing.
Fit a microfilter inbetween the wall socket and each device that shares the telephone line. This is not only for telephone handsets but can also include fax machines, burglar alarms, and any Sky boxes or satellite equipment.
Plug one end of the telephone cable into the DSL socket on the modem, plug the other end into the microfilter socket marked DSL or ADSL.
Insert the installation CD (the one included with your modem) before connecting your modem to your PC's USB port. The disk will pop up an installation agreement, after your agree to this the drivers will start to install onto your hard drive. If you are re-installing your modem and are unable to find this disc simply contact the Freeola Support team using either method listed below to obtain your new copy.
During the installation process, you will be asked to plug your modem into an available USB port in your computer. Your computer will then detect the new hardware and complete the installation of your modem. You will then be requested to restart your computer. For some older versions of Windows, the Windows installation disk may be required to complete the modem installation.
The installation software will have set your Voyager 105 ADSL Modem as the default modem connection for your browser. You may have to configure other Internet applications i.e. e-mail, newsreaders etc. to use this modem connection. Double click the Voyager 105 ADSL Modem connection icon in the bottom right hand corner of your screen, this should resemble two opposite facing arrows, to open the Modem Control Panel.
Click Connect on the Modem Control Panel, then enter your broadband user name and password in the new window that appears. Your broadband user name and password are provided in your broadband welcome pack, your user name should be in the format: [email protected] for Family and Business Broadband packages, or [email protected] for Unlimited Broadband. This information will also have been sent to you via e-mail before your activation. If you are unable to find either of these you can access this information by selecting Broadband Details and Usage from within your MyFreeola Control Panel.
You should now be connected to the Internet via your Freeola Broadband connection.
Need some help? Give us a call on 01376 55 60 60
It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.