Freeola Guides


Freeola Broadband Tariff Change

By Freeola Support on 1st May, 2019 | 0 Comment(s)

Welcome to the Freeola Internet customer support pages. This guide is designed to help with changing your Freeola Broadband tariff. For more internet help topics please visit our main Support Page.

 

Once a Freeola Broadband account is live, all customers, outside of any contract period, are offered the option of regrading their broadband package. This can be actioned quickly and easily from the Broadband Details & Usage section of the managing MyFreeola account.

 

If you are currently using a legacy usage limit tariff, and you are consistently using over the allowance for your package, you may want to consider regrading to any package which will have no usage limits.

 

If faster fibre services are now available in your area, and you wish to check availability on your line, you can do so from this same section of your MyFreeola account. Please note, FTTC and FTTP services come with a higher monthly cost and will require compatible equipment.

 

Important

Any new connection or tariff change activated since November 2017 will automatically provide the managing MyFreeola account a monthly £12 Voucher for use with any Freeola hosting service.

 

Full details of this offer can be seen on the Hosting Offer page.

 

All broadband tariff changes, whether it's moving from a legacy to a current tariff or changing from ADSL to a Fibre service, will incur a one-off £3 charge (inclusive of VAT). This charge will appear on your next bill.

 

You can see the tariff change options available to you by logging into the MyFreeola Control Panel and clicking on the Broadband Details & Usage section.


Did you find this article helpful?

Yes | No


Article Comments (0)
There are currently no comments on this article.
Add your comment:

Comments are limited to 750 characters, you have 750 remaining.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

Great services and friendly support
I have been a subscriber to your service for more than 9 yrs. I have got at least 12 other people to sign up to Freeola. This is due to the great services offered and the r...

View More Testimonials

Continue this excellent work...
Brilliant! As usual the careful and intuitive production that Freeola puts into everything it sets out to do, I am delighted.

View More Testimonials

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Feedback Hide Feedback Tab

Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.