Broadband help & support, Freeola broadband tariff change
Freeola Internet Get Dotted Domains Blog Guides Forums
Broadband help & support, Freeola broadband tariff change

Freeola Guides

Freeola Broadband Tariff Change

By Freeola Support on 17th March, 2015 | 0 Comment(s)

Welcome to the Freeola Internet customer support pages. This guide is designed to help with changing your Freeola broadband tariff. For more internet help topics please visit our main Support Page.


Once a Freeola broadband account is live, we give all customers the option of regrading their broaband package. If you're in a LLU enabled area, you can regrade to Unlimited broadband. If you're not, you can still regrade to packages with different data allowances. For example, if you are consistently using over the allowance for your package, you may want to consider regrading to a package with a higher data allowance. You can also regrade to our Business Broadband if you're finding that network conjestion is effecting your speeds by more than you'd like during peak times. Before requesting a tariff change for your Freeola broadband connection it is always advisable to check your recent usage history to see if a change would be viable for you.


All broadband tariff changes, whether it's to Unlimited broadband, to change your usage allowance or from a standard package to a Business package, will incur a one-off £3 charge (inclusive of VAT). This charge will appear on your next bill and all tariff changes will take effect from your next billing date.


You can see the tariff change options available to you by logging into the MyFreeola Control Panel and clicking on the Broadband Details section.

Did you find this article helpful?

Yes | No

Article Comments (0)
There are currently no comments on this article.
Add your comment:

Comments are limited to 750 characters, you have 750 remaining.

Freeola is a UK internet service provider offering the best value and extensive free services. Please compare our domain name registration prices or check out our UK high speed internet access. If you are in business please see examples of our free hosting at

Safe and Secure Payment

Tell us what you think!

Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.