Freeola Guides

Safecom & Guru ADSL Router Setup Guide

By Freeola Support on 7th May, 2019 | 2 Comment(s)

Welcome to the Freeola internet customer support pages. This guide is designed to help with setting up your Safecom / Guru router to work with Freeola Broadband. For more internet help topics please visit our main Support Page.


These instructions apply to the Safecom routers: SART2-4115, SART2-54125 & SWAMR-54108 & Guru router: GART2-4115. The settings may also apply to other Safecom / Guru routers.


Your new router needs to be configured with a few details before it can work with Freeola Broadband ADSL. The router is configured via your web browser.


  1. Connect your router to the telephone line using the leads and microfilter supplied.

  2. Now connect the router to at least one computer via an Ethernet (or network) lead (we do not recommend using the USB option). The network connection on the computer should be set to automatically look up an IP Address via DHCP (don't worry - if you're using a modern version of Windows and you've never used your network connection before, it's most likely already set up to do this).

  3. On the computer connected to the router, load your internet web browser and visit the following internet address:

  4. You should be asked to log in with a username and password. By default, the user name and password will both be Admin.

  5. The next page should be called Smart Setup. Select Others from the ISP menu.

  6. On the next page you should only have to enter your username and password into the appropriate boxes (see below). This is provided in your broadband welcome pack in the format of [email protected] or [email protected] and can also be found in the MyFreeola Control Panel under Broadband details & usage.

    Safecom Setup

  7. Click the Apply button and then Connect.

  8. Your router should now be connected to the internet. Still within the Safecom system, select Tools on the top menu, click System Commands and then click Save All.

  9. Finally click Log Out on the left-hand side to finish the process and begin using your Freeola Broadband connection.

Did you find this article helpful?

Yes | No

Article Comments (2)
Add your comment:

Comments are limited to 750 characters, you have 750 remaining.

joelreece commented on 13th February, 2013:
how do i get password protectedon mine as poeple around me can conect to my router
Butch [staff] commented on 13th February, 2013:
Hello joel,

If your Safecom router includes a wireless feature, then it will have a 'Wireless Security' section within it's internal options. To access this, you will first need to log into the router, as described above, then navigate to a 'Wireless' or 'Security' section (this will vary by model).

This page should allow you to set up WPA, or WPA2, passwords, ensuring only those that have the password are able to access your router.

If you are after further, or more specific, advice, I would advise you contact your Internet Service Provider who should be happy to talk you through this.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

Very pleased
Very pleased with the help given by your staff. They explained technical details in an easy way and were patient when providing information to a non expert like me.

View More Testimonials

Chuffed to bits...
Have only recently signed up with Freeola after 15 yrs with my previous ISP. I have to say, I'm chuffed to bits. The sign up was easy, the actual transfer went very smoothl...

View More Testimonials

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Feedback Hide Feedback Tab

Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.