Freeola Broadband Address Change

Welcome to the Freeola Internet customer support pages. This guide is designed to help with changing the address of your Freeola Broadband connection. For more internet help topics please visit our main Support Page.

Unfortunately, Freeola are not able to provide a 'line-switching' service for any of our broadband customers when moving house. If you are due to move addresses, regardless of whether or not your phone number is also changing, you will need to terminate the current broadband service and start a brand new one within the new premises.

Unfortunately, this will incur a termination charge, and may or may not incur an activation charge which is levied by Our Supplier. The termination charge will depend on a few things. Depending on which package you are on, your termination fee may be different.

• For the Unlimited ADSL Broadband package your termination fee will be £37.34.

• Our Unlimited FTTC and SoGEA tariffs have a cease fee of £12.

• The Unlimited FTTP (Full Fibre) and G.Fast tariffs have a termination fee of £12.

• All of our other tariffs and Legacy Internet packages have a termination fee of £37.34.

Termination charges are determined by British Telecommunications PLC and are therefore subject to change. Freeola will not charge you more than our cost of ceasing your broadband service.

Full details of our prices can be found on our pricelist page.

When you move home your new tariff may come with an activation fee. The activation fee will also vary depending on which package you're switching to.

• If you are activating a SoGEA service then activation is FREE.

• Our FTTP services have an activation fee of £40.

As above, all details of our prices can be found on our pricelist page.

Please be aware that this process may involve some downtime depending on your circumstances. In most cases there will be a lead time of around 5-10 days to activate a service at your new property, however some tariffs can be much quicker.

If you have e-mail addresses, web service subscriptions and domain names within your MyFreeola account these will not be affected and will not suffer any downtime during any switchover period.