Clearing Your Cache

If you’ve made changes to your website, then find that upon visiting your site – they are nowhere to be seen, this could be down to caching.

Caching is the process of storing information for future use. Your browser will locally store versions of websites that you visit and when you return to the site it will show you this locally stored version, rather than downloading the site information all over again. Your browser does this because it is much quicker to load data from the browser cache; which is already stored on your device, than it is to download it again. This is great for ensuring that your internet experience runs smoothly and swiftly, however it is not very helpful when you want to check your updates.

Simply clearing your cache will often solve this – and will prompt your browser to show you the new and updated version of your site. Caching may also be responsible for other sites not showing as you would expect, or for your browser not responding correctly.

We have added below instructions on how to clear the cache of the most popular browsers and devices.

• Google Chrome

• Mozilla Firefox

• Safari on Mac

• Microsoft Edge

• Internet Explorer 11

• Android Devices

• iPhone/iPad

Google Chrome

Tested in Version 102 (64-bit)

• On the top right of the browser bar, press the button that looks like 3 lines or dots (depending on machine).

• Scroll down to More Tools and select this.

• Then select Clear Browsing Data.

• In the window that opens, use the drop-down to select the time range.

• It's a good idea to clear all 3 options - but most important is "Cached images and files" and "Cookies and other site data", once you have made your selection press "Clear data".

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Firefox

Tested in Version 100 (64-bit)

• On the top right of the browser bar, press the button that looks like 3 lines.

• Scroll down to and select History, then Clear Recent History.

• Use the tick boxes to select which information you would like to clear and press OK.

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Safari

In order to empty the cache in Safari, you will need to enable the Develop menu. You can tell whether this has been enabled, by looking in the Menu bar at the top of the screen – if there is a Develop option; then this has been enabled.

If you are unable to see Develop in the Menu bar you can enable it easily by:

• Clicking on Safari from the top left of the screen; then selecting Preferences.

• Now select Advanced from the options along the top of the box that has opened then tick the box Show Develop menu in menu bar. Now close the box.
  

Now the Develop menu is activated you can clear the cache on the software by selecting Develop from the Top Menu then scrolling down and clicking Empty Caches.

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Microsoft Edge

Tested in Version 102 (64-bit)

• On the top right of the browser bar, press the button that looks like 3 dots.

• From the menu that appears select Settings.
  

• From the left-hand menu click Privacy, search, and services.

• Under the Clear browsing data header, click Choose what to clear.
  

• Select your desired Time Range (recommended All Time) and check the boxes for the information you would like to clear.

• Click Clear Now to delete the selected information.
  

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Internet Explorer (11)

• On the right hand side of the browser, click the Cog Icon.

• Hover over Safety then click the Delete browsing history button.
  

• You will then be prompted to choose what information you would like to delete, simply tick the relevent box, then press Delete.
  

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Android

Tested on Android 10

The cache on Android devices is cleared on an app by app basis.

• Go to Settings on your device, then Apps & Notifications.

• Click on the App for which you would like to clear the cache, and press Storage & Cache.

• Press the Clear Cache button.

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iPhone / iPad

• Open Settings and scroll down to Safari.

• Scroll down and tap Clear History and Website Data.

• Tap Clear History and Data to confirm.