Freeola Guides

Changing E-mail Username or Password on an iPhone, iPad, iPod Touch, iMac or Macbook

By Freeola Support on 25th June, 2020 | 0 Comment(s)

Before Continuing... 


Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:


1, What protocol your e-mail address is set up to use (IMAP or POP3).

2, What service is assigned to your e-mail address (EmailPro, Free Email or One Address).

3, Your e-mail address password.


You can find this information by clicking Email Settings in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.


How to change your email user name and password on iPhone, iPad, iPod Touch, iMac or Macbook.


  1. Select the Settings menu then select Password & Accounts.

    Apple Mail Settings Window

  2. Find the appropriate Mail account from the list provided and select.

    Apple Passwords and Accounts

  3. On the following page, select the Account again.

    Apple Accounts Window

  4. Update any incoming information that needs changing.

    Apple Mail Account Information

  5. To change Advanced Incoming Settings (Port Numbers/SSL) scroll down to Advanced and click through.

    Ensure Use SSL is On and the Port Number is set to 995 for POP or 993 for IMAP.

    Apple Mail Advanced Settings

  6. To change Outgoing settings select to the Primary Server from the SMTP section on the Account page.

    SMTP Settings in Apple Mail Mobile

  7. Make sure Authentication is set to Password.

  8. Make sure Host Name is set to

  9. Make sure Username is set to your full Email Address (this is NOT optional).

  10. Make sure Password is set to the same Password as the Incoming Server Password (this is NOT optional).

  11. Make sure Use SSL is On (recommended).

  12. Make sure Server Port is set to 587 (recommended).

  13. Click Done then Done again to save your changes.
    Advanced SMTP Settings Apple Mail

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