Freeola Guides

How to change your Freeola E-mail password

By Freeola Support on 22nd August, 2011 | 2 Comment(s)

Welcome to the Freeola Internet customer support pages. This guide is designed to help with changing your password for your Freeola E-mail address. For more internet help topics please visit our main Support Page.


Important: We recommend that you change your passwords if you suspect they may have been compromised in any way.


Advice on Selecting a Secure Password:
In the interests of security we at Freeola advise that you use the most secure password possible. General tips include avoiding people's names, places, dictionary words and birthdays as these are easily guessed. We recommend that all passwords be combinations of letters and numbers (maybe even with varying capitalisation), to make them even harder to guess.


To change your E-Mail Password:


  1. Enter your MyFreeola control panel.

  2. Click the View/Edit Email Addresses link from the left-hand menu.

  3. You will see all e-mail addresses connected with your MyFreeola account on the page that appears, scroll down the page until you find the e-mail address you want to change the password for.

  4. Click on the button that says Settings & Features.

  5. On the next screen, click the button that says Change Password.

  6. Enter your new choice of password into both boxes and press the Continue button to make the changes.

  7. You'll see a message confirming the change and now you'll need to change the password within your e-mail program. While this process is quite easy, if you're unsure of how to do this you could refer to our pages for setting up e-mail addresses - you'll find links to these on the Freeola Customer Support Centre Index.

Did you find this article helpful?

Yes | No

Article Comments (2)
Add your comment:

Comments are limited to 750 characters, you have 750 remaining.

lordburnden commented on 13th May, 2013:
I have set up email addresses for other domain users who do not have a MyFreeola account.

Can they change their passwords?
Butch [staff] commented on 14th May, 2013:
Hello Will,

Unfortunately only the MyFreeola account holder will be able to alter passwords on individual accounts. Once logged into the account, the account holder will be able to change the passwords from the 'View/Edit E-mail Addresses' link found in the left-hand navigation menu.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

Several problem-free years of rock solid service!
I can't praise Freeola enough for the ultra-reliable web hosting for my business, and as providers of both my home and my business broadband. After several completely prob...
Moonshine Studio

View More Testimonials

I've been with Freeola for 14 years...
I've been with Freeola for 14 years now, and in that time you have proven time and time again to be a top-ranking internet service provider and unbeatable hosting service. ...

View More Testimonials

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Tell us what you think!

Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.