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How to change your Freeola E-mail password

By Freeola Support on 27th April, 2021 | 2 Comment(s)

Welcome to the Freeola Internet customer support pages. This guide is designed to help with changing your password for your Freeola E-mail address. For more internet help topics please visit our main Support Page.


We recommend that you change your passwords if you suspect they may have been compromised in any way. The regular changing of access passwords is one of the best ways you can help prevent unauthorised access to your services.

Advice on Selecting a Secure Password

In the interests of security we at Freeola advise that you use the most secure password possible. General tips include avoiding people's names, places, dictionary words and birthdays as these are easily guessed.

We recommend that all passwords be combinations of letters and numbers (maybe even with varying capitalisation), to make them even harder to guess.

Avoiding short passwords (Freeola allow you to create a password up to 16 characters long) is also strongly advisable.

To change your E-Mail Password via MyFreeola

  1. Enter the MyFreeola control panel that manages your e-mail address.

  2. Click the Email Settings link from the left-hand menu, then My Email Addresses from the expanded section.

  3. You will see all e-mail addresses connected with your MyFreeola account on the page that appears, scroll down the page (you can filter by domain name by using the drop-down menu) until you find the e-mail address you want to change the password for.

  4. Click on the button that says Settings & Features next to the address.

  5. On the next screen, click the button that says Change Password.

  6. Enter your new choice of password into both boxes and press the Continue button to make the changes. Use the Password Strength section of this page to judge how secure your chosen password is.

  7. You'll see a message confirming the change and now you'll need to change the password within your e-mail program. While this process is quite easy, if you're unsure of how to do this you could refer to our pages for setting up e-mail addresses - you'll find links to these on the Freeola Customer Support Homepage.

To change your E-Mail Password via Webmail

  1. Log into the e-mail address from the Freeola Webmail page.

  2. Once logged in, select Settings from the top-right hand corner.

  3. Select Login Details from either the top tab menu or the icon on this page.

  4. Enter your current password for verification purposes, before entering your new password in the two fields provided.

  5. Click Save to finish.

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Article Comments (2)

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lordburnden commented on 13th May, 2013

I have set up email addresses for other domain users who do not have a MyFreeola account.

Can they change their passwords?

Butch [staff] commented on 14th May, 2013

Hello Will,

Unfortunately only the MyFreeola account holder will be able to alter passwords on individual accounts. Once logged into the account, the account holder will be able to change the passwords from the 'View/Edit E-mail Addresses' link found in the left-hand navigation menu.

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