Freeola.com Help & Support Centre
Welcome to the Freeola Help & Support Centre, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your e-mails, to getting your website online. And remember, we're here if you need help!
Our UK-based Customer Support Centre is open seven days a week (except Bank Holidays), so if you're stuck, give us a call or send an e-mail for free online help.
If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.
Monday 24th December Open 9:00am - 5:00pm
Tuesday 25th December Closed (Christmas Day)
Wednesday 26th December Closed (Boxing Day)
Thursday 27th December Open 8:30am - 7:00pm
Friday 28th December Open 8:30am - 7:00pm
Saturday 29th December Open 8:30am - 2:00pm
Sunday 30th December Open 9:00am - 2:00pm
Monday 31st December Open 9:00am - 5:00pm
Tuesday 1st January Closed (New Year's Day)
Wednesday 2nd January Open 8:30am - 7:00pm
Support Guides
The Support Guides section is the home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com. You can also submit your own guides.
Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 01376 55 60 60 or e-mail us.
Broadband Guides
Help with setting up Freeola Broadband and resolving broadband related problems.
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Email Guides
Help with setting up email addresses, troubleshooting email problems and using Freeola Email Services.
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Building a Website & Web Design
Tips to help develop your web design skills and improve your site's search engine ranking.
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Uploading Websites, Webspace & FTP
Help with uploading to our FTP servers and creating scripts.
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InstantPro Guides
Comprehensive guides on how to use the InstantPro Website builder and help with advanced features.
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Dial-Up Guides
Help with setting up Freeola dial-up on your PC or MAC.
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Domain Name & Hosting Guides
Help with buying, hosting and transferring domain names with Freeola & Get Dotted.
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Internet Security Guides
Tips for improving your security when using the Internet.
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SSL Secure Certificates
Useful information and help setting up your SSL Certificate.
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Miscellaneous Guides
Help with other services, useful links such as terms & conditions, privacy policy and general settings.
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Chat Forums
Remember, you can always check out the Freeola Chat Forums to discuss websites, web design, web hosting, online trends, internet connections, video games and much more with other Freeola users, customers and webmasters.
Reporting Abuse
If you suspect any Freeola or GetDotted hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using Freeola e-mail addresses, please send us a ticket. Alternatively, you can e-mail us at [email protected].
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Opening Times
Our friendly, UK-based Customer Support team is available between 8:30am and 7:00pm Monday to Friday, and from 9:00am to 2:00pm on Saturdays and Sundays.
We are closed on Bank Holidays in England & Wales.
Recorded information is provided 24 hours a day. And you can always visit the Freeola Technical Forum to discuss technical, web design and programming ideas.
Contact Details
Our registered office address is:Freeola Limited
94 Church Street
Bocking
Braintree
Essex
CM7 5JY
Telephone:
01376 55 60 60
Free Email Support: Contact Us Here
Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.