Help & Support Centre

Welcome to the Help & Support Centre for Freeola and, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your emails, to getting your website online. And remember, we're here if you need help!

Our UK-based Customer Support Centre is open seven days a week (except Bank Holidays, see opening hours), so if you're stuck, give us a call on 01376 55 60 60, try our Live Chat, or send us a message.

Alternatively, you can browse the Freeola Guides, home of our customer support and advice articles for all services and products from and

If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.

Reporting Abuse

If you suspect any Freeola or GetDotted hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using Freeola email addresses, please send us a ticket. Alternatively, you can email us at [email protected].

Domain Renewal Reminders

We no longer send renewal reminders letters by post. Notifications will continue to be sent by email to the addresses specified in the domain's MyFreeola Control Panel account. Additional last-minute alerts will be sent by SMS text message where possible.

Customers who provide a mobile phone number will receive a 10% discount on renewal prices. A further 10% discount is applied where the automatic-renewal option is selected.

If you have any issues logging into MyFreeola, or if you have accidentally missed your renewal date, please call us on 01376 556060.

See what our customers say...

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Monday 23rd December 8:30am - 7:00pm

Tuesday 24th December 9:00am - 5:00pm

Wednesday 25th December Closed (Christmas Day)

Thursday 26th December Closed (Boxing Day)

Friday 27th December 8:30am - 7:00pm

Saturday 28th December 9:00am - 2:00pm

Sunday 29th December 9:00am - 2:00pm

Monday 30th December 8:30am - 7:00pm

Tuesday 31st December 8:30am - 5:00pm

Wednesday 1st January Closed (New Year's Day)

Thursday 2nd January 8:30am - 7:00pm

Friday 3rd January 8:30am - 7:00pm

  Opening Times

Our friendly, UK-based Customer Support team is available between 8:30am and 7:00pm Monday to Friday, and from 9:00am to 2:00pm on Saturdays and Sundays.

We are closed on Bank Holidays in England & Wales.

Recorded information is provided 24 hours a day.

  Contact Details

Our registered office address is:
Freeola Limited
94 Church Street
Bocking, Braintree

01376 55 60 60

Online Support: Message us | Live Chat

Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

Thank you very much for your help!
Top service for free - excellent - thank you very much for your help.

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Top-notch internet service
Excellent internet service and customer service. Top-notch in replying to my comments.

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Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

Send us a ticket.

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