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Freeola.com Help & Support Centre

Welcome to the Freeola Help & Support Centre, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your e-mails, to getting your website online. And remember, we're here if you need help!

Our UK-based Customer Support Centre is open seven days a week (except Bank Holidays), so if you're stuck, give us a call or send an e-mail for free online help.

If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.

Support Guides

The Support Guides section is the home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com. You can also submit your own guides.

Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 01376 55 60 60 or e-mail us.

Closure of our Dial-Up service

The dial-up internet access service from Freeola.com has been retired and is no longer available.


If you have been using dial-up to access your free webspace, please contact out support team on 01376 55 60 60 to discuss alternative options.


Here at Freeola, we've been supplying dial-up internet for over 20 years, and we're proud to have kept supporting service for dial-up users, long after most other dial-up services closed. However, due to outdated technology and falling dial-up use, it's been increasingly difficult to offer a reliable dial-up service. We've now reached the point where we're unable to restore a functioning dial-up service. We'd like to thank all of our loyal dial-up users, some of you who may have been with us way back in 1999, and to apologise for any disappointment or inconvenience.


If you have been using dial-up to access our email services, please take a look at our current range of email offers, including One Address which gives you a free email address with any domain name.

Broadband Guides

Help with setting up Freeola Broadband and resolving broadband related problems.
View Guides →

Email Guides

Help with setting up email addresses, troubleshooting email problems and using Freeola Email Services.
View Guides →

Building a Website & Web Design

Tips to help develop your web design skills and improve your site's search engine ranking.
View Guides →

Uploading Websites, Webspace & FTP

Help with uploading to our FTP servers and creating scripts.
View Guides →

InstantPro Guides

Comprehensive guides on how to use the InstantPro Website builder and help with advanced features.
View Guides →

Domain Name & Hosting Guides

Help with buying, hosting and transferring domain names with Freeola & Get Dotted.
View Guides →

Internet Security Guides

Tips for improving your security when using the Internet.
View Guides →

SSL Secure Certificates

Useful information and help setting up your SSL Certificate.
View Guides →

Miscellaneous Guides

Help with other services, useful links such as terms & conditions, privacy policy and general settings.
View Guides →

Chat Forums

Remember, you can always check out the Freeola Chat Forums to discuss websites, web design, web hosting, online trends, internet connections, video games and much more with other Freeola users, customers and webmasters.

Reporting Abuse

If you suspect any Freeola or GetDotted hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using Freeola e-mail addresses, please send us a ticket. Alternatively, you can e-mail us at [email protected].

See what our customers say...

  Opening Times

Our friendly, UK-based Customer Support team is available between 8:30am and 7:00pm Monday to Friday, and from 9:00am to 2:00pm on Saturdays and Sundays.

We are closed on Bank Holidays in England & Wales.

Recorded information is provided 24 hours a day. And you can always visit the Freeola Technical Forum to discuss technical, web design and programming ideas.

  Contact Details

Our registered office address is:
Freeola Limited
94 Church Street
Bocking
Braintree
Essex
CM7 5JY

Telephone:
01376 55 60 60

Free Email Support: Contact Us Here

Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

Very pleased
Very pleased with the help given by your staff. They explained technical details in an easy way and were patient when providing information to a non expert like me.

View More Testimonials

Just a quick note to say thanks for a very good service ... in fact excellent service..
I am very happy with your customer service and speed and quality of my broadband connection .. keep up the good work . and a good new year to all of you at freeola.
Matthew Bradley

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Trustpilot

Need some help? Give us a call on 01376 55 60 60

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Help & Support

Our Websites

Find Us

Freeola Limited
94 Church Street
Bocking
Braintree
Essex
CM7 5JY

About Us

Freeola is an ISP, offering unrivalled internet services to small businesses and comsumers in the UK. We offer a range of services, from broadband to web hosting. Start at cheap domain name registration, get a free website, or just browse the site.

View our Customer Testimonials.

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Join the Freeola & GetDotted mailing list for exclusive deals, offers and service updates straight to your email inbox.

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Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

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