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Freeola.com Help & Support Centre

Welcome to the Help & Support Centre for Freeola and GetDotted.com, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your emails, to getting your website online. And remember, we're here if you need help!

Our UK-based Customer Support Centre is open seven days a week (except Bank Holidays, see opening hours), so if you're stuck, give us a call on 01376 55 60 60, try our Live Chat, or send us a message.

Alternatively, you can browse the Freeola Guides, home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com.

If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.

Closure of our Dial-Up service

We are sorry to announce that Freeola Dial-Up Internet Connection (via 56k modem on your telephone line) was retired in January 2019


If you have been using dial-up to access your free webspace, please contact our support team on 01376 55 60 60 as we have a special offer for you. For email we suggest One Address which provides free email and webmail with every domain name held in your MyFreeola account, including all those registered at GetDotted.com.

Reporting Abuse

If you suspect any Freeola or GetDotted hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using Freeola email addresses, please send us a ticket. Alternatively, you can email us at [email protected].

See what our customers say...

  Opening Times

Our friendly, UK-based Customer Support team is available between 8:30am and 7:00pm Monday to Friday, and from 9:00am to 2:00pm on Saturdays and Sundays.

We are closed on Bank Holidays in England & Wales.

Recorded information is provided 24 hours a day.

  Contact Details

Our registered office address is:
Freeola Limited
94 Church Street
Bocking, Braintree
Essex
CM7 5JY

Telephone:
01376 55 60 60

Online Support: Message us | Live Chat

Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

Thank you very much for your help!
Top service for free - excellent - thank you very much for your help.

View More Testimonials

Just a quick note to say thanks for a very good service ... in fact excellent service..
I am very happy with your customer service and speed and quality of my broadband connection .. keep up the good work . and a good new year to all of you at freeola.
Matthew Bradley

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Trustpilot

Need some help? Give us a call on 01376 55 60 60

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Help & Support

Find Us

Freeola Limited
94 Church Street
Bocking
Braintree
Essex
CM7 5JY

Our Websites

About Us

Freeola is an ISP, offering unrivalled internet services to small businesses and comsumers in the UK. We offer a range of services, from broadband to web hosting. Start at cheap domain name registration, get a free website, or just browse the site.

View our Customer Testimonials.

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Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

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