Freeola.com Help & Support Centre


Welcome to the Freeola Help & Support Centre, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your e-mails, to getting your website online. And remember, we're here if you need help!

Our UK-based Customer Support Centre is open seven days a week (except Bank Holidays), so if you're stuck, give us a call or send an e-mail for free online help.

If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.


Monday 24th December Open 9:00am - 5:00pm

Tuesday 25th December Closed (Christmas Day)

Wednesday 26th December Closed (Boxing Day)

Thursday 27th December Open 8:30am - 7:00pm

Friday 28th December Open 8:30am - 7:00pm

Saturday 29th December Open 8:30am - 2:00pm

Sunday 30th December Open 9:00am - 2:00pm

Monday 31st December Open 9:00am - 5:00pm

Tuesday 1st January Closed (New Year's Day)

Wednesday 2nd January Open 8:30am - 7:00pm


Support Guides

The Support Guides section is the home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com. You can also submit your own guides.

Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 01376 55 60 60 or e-mail us.


Broadband Guides

Help with setting up Freeola Broadband and resolving broadband related problems.
View Guides

Email Guides

Help with setting up email addresses, troubleshooting email problems and using Freeola Email Services.
View Guides

Building a Website & Web Design

Tips to help develop your web design skills and improve your site's search engine ranking.
View Guides

Uploading Websites, Webspace & FTP

Help with uploading to our FTP servers and creating scripts.
View Guides

InstantPro Guides

Comprehensive guides on how to use the InstantPro Website builder and help with advanced features.
View Guides

Dial-Up Guides

Help with setting up Freeola dial-up on your PC or MAC.
View Guides

Domain Name & Hosting Guides

Help with buying, hosting and transferring domain names with Freeola & Get Dotted.
View Guides

Internet Security Guides

Tips for improving your security when using the Internet.
View Guides

SSL Secure Certificates

Useful information and help setting up your SSL Certificate.
View Guides

Miscellaneous Guides

Help with other services, useful links such as terms & conditions, privacy policy and general settings.
View Guides

Chat Forums

Remember, you can always check out the Freeola Chat Forums to discuss websites, web design, web hosting, online trends, internet connections, video games and much more with other Freeola users, customers and webmasters.

Reporting Abuse

If you suspect any Freeola or GetDotted hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using Freeola e-mail addresses, please send us a ticket. Alternatively, you can e-mail us at [email protected].


See what our customers say...



  Opening Times

Our friendly, UK-based Customer Support team is available between 8:30am and 7:00pm Monday to Friday, and from 9:00am to 2:00pm on Saturdays and Sundays.

We are closed on Bank Holidays in England & Wales.

Recorded information is provided 24 hours a day. And you can always visit the Freeola Technical Forum to discuss technical, web design and programming ideas.

  Contact Details

Our registered office address is:
Freeola Limited
94 Church Street
Bocking
Braintree
Essex
CM7 5JY

Telephone:
01376 55 60 60

Free Email Support: Contact Us Here


Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

Continue this excellent work...
Brilliant! As usual the careful and intuitive production that Freeola puts into everything it sets out to do, I am delighted.

View More Testimonials

Chuffed to bits...
Have only recently signed up with Freeola after 15 yrs with my previous ISP. I have to say, I'm chuffed to bits. The sign up was easy, the actual transfer went very smoothl...
Jed

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Need some help? Give us a call on 01376 55 60 60

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Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

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