Welcome to the Help & Support Centre for Freeola and GetDotted.com, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your emails, to getting your website online. And remember, we're here if you need help!
Our UK-based Customer Support Centre is open seven days a week (except Bank Holidays, see opening hours), so if you're stuck, give us a call on 01376 55 60 60, try our Live Chat, or send us a message.
Alternatively, you can browse the Freeola Guides, home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com.
If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.
Temporary Change of Opening Hours
During the coronavirus outbreak, we will be operating the following revised opening hours, until further notice.
Revised Opening Hours:
Monday to Friday - 9:00am to 6:00pm
Saturday & Sunday - 9:00am to 2:00pm
Domain Renewal Reminders
We no longer send renewal reminders letters by post. Notifications will continue to be sent by email to the addresses specified in the domain's MyFreeola Control Panel account. Additional last-minute alerts will be sent by SMS text message where possible.
Customers who provide a mobile phone number will receive a 10% discount on renewal prices. A further 10% discount is applied where the automatic-renewal option is selected.
If you have any issues logging into MyFreeola, or if you have accidentally missed your renewal date, please call us on 01376 556060.
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During the Covid-19 outbreak, our Customer Support team will be available for revised hours. We are currently open from 9:00am to 6:00pm Monday to Friday and from 9:00am to 2:00pm on Saturday and Sunday.
We are closed on Bank Holidays in England & Wales.
Recorded information is provided 24 hours a day.
Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.