Freeola.com Help & Support Centre
Welcome to the Help & Support Centre for Freeola and GetDotted.com, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your emails, to getting your website online. And remember, we're here if you need help!
Our UK-based Customer Support Centre is open seven days a week (except Bank Holidays, see opening hours), so if you're stuck, give us a call on 01376 55 60 60, try our Live Chat, or send us a message.
Alternatively, you can browse the Freeola Guides, home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com.
If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.
Temporary Change of Opening Hours
During the coronavirus outbreak, in order to allow our staff greater flexibility for childcare and to increase distancing between employees, we will be operating revised opening hours, until further notice.
Revised Opening Hours:
Monday to Friday - 9:00am to 6:00pm
Saturdays - 9:00am to 2:00pm
Sundays - Closed.
Easter Weekend Opening Hours:
Good Friday (10th April) - Closed.
Saturday 11th April - 9:00am to 2:00pm
Easter Sunday (12th April) - 9:00am to 2:00pm
Easter Monday (13th April) - Closed.
Reporting Abuse
If you suspect any Freeola or GetDotted hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using Freeola email addresses, please send us a ticket. Alternatively, you can email us at [email protected].
Domain Renewal Reminders
We no longer send renewal reminders letters by post. Notifications will continue to be sent by email to the addresses specified in the domain's MyFreeola Control Panel account. Additional last-minute alerts will be sent by SMS text message where possible.
Customers who provide a mobile phone number will receive a 10% discount on renewal prices. A further 10% discount is applied where the automatic-renewal option is selected.
If you have any issues logging into MyFreeola, or if you have accidentally missed your renewal date, please call us on 01376 556060.
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Opening Times
During the Covid-19 outbreak, our Customer Support team will be available for revised hours. We are currently open from 9:00am to 6:00pm Monday to Friday, from 9:00am to 2:00pm on Saturdays and we will close on Sundays, while restrictions are in place.
We are closed on Bank Holidays in England & Wales.
Easter Weekend Opening Hours:
Good Friday (10th April) - Closed.
Saturday 11th April - 9:00am to 2:00pm
Easter Sunday (12th April) - 9:00am to 2:00pm
Easter Monday (13th April) - Closed.
Recorded information is provided 24 hours a day.
Contact Details
Our registered office address is:Freeola Limited
94 Church Street
Bocking, Braintree
Essex
CM7 5JY
Telephone: 01376 55 60 60
Online Support: Message us | Live Chat
Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.