Welcome to the Freeola Help & Support Centre, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your e-mails, to getting your website online. And remember, we're here if you need help!
Our UK-based Customer Support Centre is open seven days a week (except Bank Holidays), so if you're stuck, give us a call or send an e-mail for free online help.
If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.
The Support Guides section is the home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com. You can also submit your own guides.
Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 01376 55 60 60 or e-mail us.
Remember, you can always check out the Freeola Chat Forums to discuss websites, web design, web hosting, online trends, internet connections, video games and much more with other Freeola users, customers and webmasters.
Sunday 24th December Open 9:00am - 2:00pm
Monday 25th December Closed (Christmas Day)
Tuesday 26th December Closed (Boxing Day)
Wednesday 27th December Open 8:30am - 7:00pm
Thursday 28th December Open 8:30am - 7:00pm
Friday 29th December Open 8:30am - 7:00pm
Saturday 30th December Open 9:00am - 2:00pm
Sunday 31st December Open 9:00am - 2:00pm
Monday 1st January Closed (New Year's Day)
Tuesday 2nd January Open 8:30am - 7:00pm
Our friendly, UK-based Customer Support team is available between 8:30am and 7:00pm Monday to Friday, and from 9:00am to 2:00pm on Saturdays and Sundays.
We are closed on Bank Holidays in England & Wales.
Recorded information is provided 24 hours a day. And you can always visit the Freeola Technical Forum to discuss technical, web design and programming ideas.
94 Church Street
01376 55 60 60
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Fax: 01376 55 60 79
Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.