Help & Support Centre

Welcome to the Help & Support Centre for Freeola and, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your emails, to getting your website online. And remember, we're here if you need help!

Our UK-based Customer Support Centre is open seven days a week (except Bank Holidays, see opening hours), so if you're stuck, give us a call on 01376 55 60 60, try our Live Chat, or send us a message.

Alternatively, you can browse the Freeola Guides, home of our customer support and advice articles for all services and products from and

If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.

Temporary Change of Opening Hours

During the coronavirus outbreak, in order to allow our staff greater flexibility for childcare and to increase distancing between employees, we will be operating revised opening hours, until further notice.

Revised Opening Hours:
Monday to Friday - 9:00am to 6:00pm
Saturdays - 9:00am to 2:00pm
Sundays - Closed.

Easter Weekend Opening Hours:
Good Friday (10th April) - Closed.
Saturday 11th April - 9:00am to 2:00pm
Easter Sunday (12th April) - 9:00am to 2:00pm
Easter Monday (13th April) - Closed.

Reporting Abuse

If you suspect any Freeola or GetDotted hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using Freeola email addresses, please send us a ticket. Alternatively, you can email us at [email protected].

Domain Renewal Reminders

We no longer send renewal reminders letters by post. Notifications will continue to be sent by email to the addresses specified in the domain's MyFreeola Control Panel account. Additional last-minute alerts will be sent by SMS text message where possible.

Customers who provide a mobile phone number will receive a 10% discount on renewal prices. A further 10% discount is applied where the automatic-renewal option is selected.

If you have any issues logging into MyFreeola, or if you have accidentally missed your renewal date, please call us on 01376 556060.

See what our customers say...

woman in a call centre

  Opening Times

During the Covid-19 outbreak, our Customer Support team will be available for revised hours. We are currently open from 9:00am to 6:00pm Monday to Friday, from 9:00am to 2:00pm on Saturdays and we will close on Sundays, while restrictions are in place.

We are closed on Bank Holidays in England & Wales.

Easter Weekend Opening Hours:
Good Friday (10th April) - Closed.
Saturday 11th April - 9:00am to 2:00pm
Easter Sunday (12th April) - 9:00am to 2:00pm
Easter Monday (13th April) - Closed.

Recorded information is provided 24 hours a day.

  Contact Details

Our registered office address is:
Freeola Limited
94 Church Street
Bocking, Braintree

Telephone: 01376 55 60 60

Online Support: Message us | Live Chat

Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

Superb in every way...
I have just changed from one ISP to Freeola Broadband and can only say that this is the best thing that I could ever have done ... I required some help, and found it to be ...
Peter Everett

View More Testimonials

Thank you for making the whole thing work so well...
So easy to use and the features included in it are very user-friendly. I have recommended your service to a lot of my friends... I'm now getting good business from my site ...

View More Testimonials

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Feedback Hide Feedback Tab

Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.