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Our free broadband speed check will test download and upload speed. If the test confirms that your broadband is running slowly, please read the advice below on how to fix slow broadband. If you need to determine the quality of your line rather than testing your speed, our broadband line quality test will measure ping, jitter and latency on your line.
All Freeola broadband packages are absolutely unlimited and all our Superfast SOGEA and FTTP packages are available on a 30 day rolling contract. So that's no contract ultrafast broadband offering average download speeds of up 1000mbps! Check your line now to see if you could get a faster, better deal with Freeola Broadband.
Need help with slow broadband? Find out below how you can speed up your internet connection.
Why is my broadband slow?
Have you run a broadband speedtest above and found out your broadband speeds aren't quite what you'd hoped? There are several reasons why your connection might not be running as fast as you'd like, take a look below to see how you can speed up slow broadband:
If you are a Freeola customer experiencing broadband problems over a BT telephone line, we require statistics from the BT wholesale speed test tool before a problem with your line can be investigated further. Visit https://www.speedtest.btwholesale.com for this and follow the on screen instructions.
Once you have the results, contact our support team, and we'll investigate further for you.
Generally, the further your premises (where your broadband connection is located) is situated from your local telephone exchange, the slower your connection will go. Broadband users in a urban area will typically have faster connections when compared to that of users in a more rural location. Moving house is a bit extreme though, right?
If you have any noise on your phone line, this will have an adverse effect your broadband connection. To test for noise, simply dial 17070 from your handset. Do this with and without your broadband equipment connected to determine whether noise is being generated on the line, or by your broadband equipment. If it's the former, you'll need to raise a fault with your telephone line provider. If it's the latter, try swapping filters and cabling to see if the noise disappears.
Another major influence of your connection speed is the quality of the cabling/wiring within the premises of where your broadband connection resides, e.g. your home or office. Generally, you'll get the best connection speed when connecting via the master socket in your premises - extensions and extension cabling can cause your connection speed to decrease. If you have poor wiring in your home, the only possible solution to this, as you can probably tell, is an expensive one of getting internal wiring re-wired. This could potentially be very costly and time-consuming though, and offers no guarantee of improving your broadband speed.
There are several bits of equipment that could help to improve your connection speed. Firstly, you'll currently be using either an ADSL Modem or an ADSL Router. The more recent routers and modems tend to support higher speeds.
Use Anti-Virus software that won't slow down your browsing, such as Eset Antivirus when scanning.
Where possible, use a wired network in your home or office as opposed to a wireless network. This improves not only speed, but security too.
Turn off unnecessary programs on your computer when they aren't in use, such as P2P clients and music/tv streaming players.