All Freeola broadband packages are absolutely unlimited and our ADSL and FTTC packages are available on a 30 day rolling contract. Our Gfast and Full-fibre Ultrafast packages offer average download speeds of up 290mbps and are available on a 12 month contract. Check your line now to see if you could get a faster, better deal with Freeola Broadband.
Do you need to determine the quality of your ADSL line? Our broadband line quality test will measure ping, jitter and latency on your line.
Why is my broadband slow?
Have you run a broadband speedtest above and found out your broadband speeds aren't quite what you'd hoped? There are several reasons why your connection might not be running as fast as you'd like, take a look below to see how you can speed up slow broadband:
Note: If you are a Freeola customer experiencing broadband problems over a BT telephone line, we require statistics from the BT wholesale speed test tool before a problem with your line can be investigated further. Visit http://speedtest.btwholesale.com/ for this and follow the on screen instructions.
Generally, the further your premises (where your broadband connection is located) is situated from your local telephone exchange, the slower your connection will go. Broadband users in a urban area will typically have faster connections when compared to that of users in a more rural location. Moving house is a bit extreme though, right?
If you have any noise on your phone line, this will have an adverse effect your broadband connection. To test for noise, simply dial 17070 from your handset. Do this with and without your broadband equipment connected to determine whether noise is being generated on the line, or by your broadband equipment.
If it's the former, you'll need to raise a fault with your telephone line provider. If it's the latter, try swapping filters and cabling to see if the noise disappears.
Another major influence of your connection speed is the quality of the cabling/wiring within the premises of where your broadband connection resides, e.g. your home or office. Generally, you'll get the best connection speed when connecting via the master socket in your premises - extensions and extension cabling can cause your connection speed to decrease.
If you have poor wiring in your home, the only possible solution to this, as you can probably tell, is an expensive one of getting internal wiring re-wired. This could potentially be very costly and time-consuming though, and offers no guarantee of improving your broadband speed.
There are several bits of equipment that could help to improve your connection speed. Firstly, you'll currently be using either an ADSL Modem or an ADSL Router. The more recent routers and modems tend to support higher speeds.
You may also have heard about the BT iPlate, which is a simple device that plugs into your phone socket, and works to improve broadband speed by cutting out interference from the 'bell wire' which used to create the ringing sound on old phones. You can read more with our BT iPlate Guide or buy an iPlate for £9.99 from the Freeola Shop.
Use Anti-Virus software that won't slow down your browsing, such as Eset Antivirus when scanning.
Where possible, use a wired network in your home or office as opposed to a wireless network. This improves not only speed, but security too.
Turn off unnecessary programs on your computer when they aren't in use, such as P2P clients and music/tv streaming players.
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Unlike most ISP's we don't force you to switch your line rental over to us. But if you fancy broadband-only line rental you can save over
£108 per year compared to the UK's largest internet service provider.
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