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PSTN and ISDN Services Are Ending

The Big Switch Off is happening in 2025. What to do when landline (PSTN) and ISDN services are phased out.


Wholesale Line Rental (WLR) Withdrawal and why it's important to you

Major changes to the way broadband and voice services are supplied

The Openreach announcement to withdraw fixed telephone line products is due to be completed in 2025. This means that all services currently dependent on a copper line will cease to operate, and customers using traditional phone lines (PSTN) or ISDN lines will need to find alternatives. This change will affect the whole of the UK, so businesses and home users that currently connect over copper line services will need to be prepared.

Many exchanges are already being switched to "stop sell", meaning that if you wish to sign up for a new service or change an existing service, options that require a landline will no longer be offered or available, and you will need to choose one of the "single order" options instead. Redundant services will include ADSL, FTTC and landlines.

Single order options will include FTTP and SoGEA, which don't require a landline to operate. If you need to replace a landline, you would need to look at IP compatible services such a VOIP, which can be run over an internet connection.

What you need to know about landlines ending in 2025

The copper line switch off and Openreach Stop Sell explained

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