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Landlines Are Ending

Landlines, PSTN and ISDN Services Are Ending. The Big Switch Off is happening in 2025. What to do when landline (PSTN) and ISDN services are phased out.

 

When will landines be phased out?

Major changes to the way broadband and voice services are supplied in the UK

The withdrawal of fixed telephone line products is due to be completed in 2025. This means that all services currently dependent on a copper line will cease to operate, and customers using traditional phone lines (PSTN) or ISDN lines will need to find alternatives.

This change will affect the whole of the UK, so businesses and home users that currently connect over copper line services will need to be prepared.

What do I do when my landline (PSTN) or ISDN service is turned off?

Many exchanges are already being switched to "stop sell", so it's not just a case of switching supplier to continue with a traditional landline. You'll need to change your existing service to one of the newer "single order" options instead - these include FTTP (Fibre to the Premises) or SoGEA (Single Order Generic Ethernet Access). More familiar services such as ADSL, FTTC and landlines will be redundant and no longer available.

FTTP and SoGEA connections don't require a landline to operate. SoGEA uses your existing phone line and is a data-only connection that should be available wherever Fibre to the Cabinet (FTTC) is available, and FTTP doesn't use any phone line whatsoever.

An IP compatible service such as VOIP, which runs over an internet connection and can be easily configured, will provide the same service as a traditional landline. You may even be able to use your existing number.

What you need to know about landlines ending in 2025

The copper line switch off and Openreach Stop Sell explained

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