To initiate a migration or broadband switch, the process is simple. First let us know you would like to switch your broadband service to Freeola. You can start this by using the Freeola Broadband Line Checker above. Once you have completed the broadband sign-up, the migration process will begin and your current or 'losing' provider will be notified of the migration request.
Once the migration process is underway, you will be contacted via post (or email) by Freeola and your current broadband provider with details regarding the migration, services, any exit fees which may be applicable and any other issues that may impact your migration.
NOTE: If you change your mind about switching your broadband service to Freeola, simply contact us within 10 working days of the migration request and we'll cancel the switch of service provider.
Once you have requested a migration to Freeola broadband the process should take no longer than 10 - 15 working days, during which time your existing broadband service will not be interrupted.
It is important that you don't cancel your old service before the switch to Freeola broadband is complete, as this could delay the switch and cause your service to be interrupted. Your old service should be cancelled automatically once you migrate to Freeola, but you should check with your old provider once you have switched.
Yes, but while switching broadband providers to Freeola is usually free, switches from LLU (Local Loop Unbundled) broadband providers may require an activation charge (£24.00 inc VAT). This is because an engineer is required to move your line onto the BT equipment at your local exchange.
If you have a broadband problem caused by a BT line fault, our excellent UK-based Support Team will do their utmost to resolve the line fault.
Freeola Broadband is available to customers with a BT line connected to a broadband-enabled exchange. When you sign up, we'll check your line to see if it's compatible and determine the best speed we can offer you. If you want to know more, call us on 01376 55 60 60.