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Welcome to the Freeola internet customer support pages. This guide is designed to help with setting up a wireless network with Freeola Broadband. For more internet help topics please visit our main Support Page.
Security advice
Freeola recommends using WPA 2 with AES over other security protocols such as WPA 1 and WEP. You should always use the latest protection available, however if your computers do not support WPA 2 then you may need to use a less secure method.
Although setting up your router's wireless settings is out of the scope of this article, wireless set up on routers generally ask what type of security you wish to use, if it has WPA 2, use it, and then it will ask what type of encryption you wish to use, set this to AES if available. This is currently the most effective way of securing a wireless network.
Select your operating system to jump to your specific guide
• Windows Vista
• Windows XP
• Mac OSX (10.5)
Connecting to a Wireless Network with Vista
1.
Go to "Start", right click on "Network" and then click "Properties" to bring up the "Network and Sharing Center".
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2.
As soon as the "Network and Sharing Center" window has loaded click "Connect to a network" on the left hand side.
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3.
Select the network you wish to connect to and then click "Connect".
4.
You will then be prompted for a "Security key" or "passphrase", this will be either your WEP key or WPA password you defined within your wireless router's settings. If you did not configure your router please consult the person who did so.
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5.
Click "Connect" again after entering the security code and you should then be told you have connected successfully.
6.
If you want to save the network and connect to it automatically make sure both options are ticked on the success screen.
Connecting to a Wireless Network with XP
1.
Firstly you will need to make sure your computer is compatible with WPA 2 if that is the wireless security you have chosen for your network. You can download and install the patch for XP here.
2.
Go to "Start", click "Control Panel" and then double-click "Network Connections".
3.
Right click on "Wireless Network Connection" and then select "View Available Wireless Networks".
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4.
Select the wireless network you wish to connect to and then click "Connect".
5.
You should be prompted to enter your "Security key/passphrase/network key", enter the key you chose and click "OK".
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Advanced
If your computer fails to connect to your wireless network you may need to configure the security settings more, to do so go back into "Network Connections" via "Control Panel", right click on "Wireless Network Connection" and then select "View Available Wireless Networks". Then click "Change advanced settings", select your network from the "Preferred networks" list and click "Properties".
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Ensure your "Network Authentication" is set to the appropriate setting along with "Data encryption". Click "OK" to store these settings. If you are still experiencing issues give our Support Team a call on 0871 210 9977.
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Connecting to a Wireless Network with Mac OSX (10.5)
1.
Go to the Apple Menu, click "System Preferences" and then click the Network icon.
2.
If necessary, click the lock icon in the lower left to make changes.
3.
Click "Turn AirPort On" is it is currently off.
4.
Click the drop down list labelled "Network Name:" and select a wireless network in range.
5.
You should then be prompted for a password if your network is protected, enter the password and click "Join".
Advanced
To further configure your wireless settings, or specifically set the security type and change a password you can click "Advanced..." button on the bottom right of the window, then select the wireless network from the list of preferred networks, and then click the pencil icon to edit the connection.
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You can use the "Security:" drop down list to select the security type and use the password field to change the password your computer will try to use when connecting to the network. Click "Add" to update.
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