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Windows Live Mail - Backup & Restore

Welcome to the Freeola Internet customer support pages. This guide is designed to help with ensuring that you fully back up your mail client, Windows Live Mail, should you need to upgrade your mail service.

 

Backing Up Windows Live Mail

 

Saving your messages


  1. Open up Windows Live Mail.

  2. From the 'File' menu, select 'Export Mail' -> 'Email Messages'.

  3. The first screen will ask you to specify which format you wish to export your mail to, from the list please select 'Microsoft Windows Live Mail' and press Next.

  4. The next screen will ask you to specify a location to where your messages will be backed up to, use the 'Browse...' button to navigate through files and folders on your computer. Please ensure that you back your messages up to a safe location such as your 'Documents' folder. Please ensure that you specify an empty directory. Press Next.

  5. The next screen will ask you to select the folders that you wish to back-up, select the relevant folders or click 'All Folders'. Once you have done so, press the 'Next' button.

  6. The Export process will now start, please be patient as the process can take a while depending on how many messages you have.

Your messages will now be backed up, should you need to delete the account.

 

Saving your Address Book


  1. Open up Windows Live Mail.

  2. Select 'Contacts' from the menu at the bottom left corner of the screen.

  3. From the top toolbar, select 'Export' and click 'Comma Seperated Values (.CSV)'.

  4. The first page of the wizard will ask you to specify a location to save your backed up Address Book. Please select a safe directory, such as your Documents folder. Press Next.

  5. The next page will ask you which details you wish to store, select the fields that you require and press 'Next'.

Once complete your Address Book will have been saved.

 

Restoring backups to Windows Live Mail

 

Restoring your messages


  1. Open up Windows Live Mail.

  2. From the 'File' menu, select 'Import Messages'.

  3. The first screen will ask you to specify which format you wish to import your mail from, from the list please select 'Microsoft Windows Live Mail' and press Next.

  4. The next screen will ask you to specify the location where your messages stored, use the 'Browse...' button to navigate through files and folders on your computer. This location will be the same place that you backed up your messages to.

  5. The next screen will ask you to select the folders that you wish to restore, select the relevant folders or click 'All Folders'. Once you have done so, press the 'Next' button.

  6. The Import process will now start, please be patient as the process can take a while depending on how many messages you have.

Your mail will now have been restored, you can find your messages under 'Storage folders' -> 'Imported Folder'.

 

Restoring your Address Book


  1. Open up Windows Live Mail.

  2. Select 'Contacts' from the menu at the bottom left corner of the screen.

  3. From the top toolbar, select 'Import' and click 'Comma Seperated Values (.CSV)'.

  4. The first page of the wizard will ask you to specify a location to where your Address Book is currently backed up. Press Next when you have located the file.

  5. The next page will ask you which details you wish to restore, select the fields that you require and press 'Next'.

Your address book will now have been imported and can be found from the left hand side menu in your Address Book.

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There have been 4 comments submitted by users.
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battlewoman commented on 28th January, 2013
I cannot open my Windows live email. How can I do that?
Avatar
Butch [staff] commented on 30th January, 2013
Hi Battlewoman,

Problems with opening specific programs are likely due to issues with the computer that you are using, and are best investigated by a computer engineer or working through Microsoft's Knowledge Base.

Please note, newer versions of the Windows operating system do not come with Live Mail as standard, and this will need to be downloaded separately from the Microsoft website before you will be able to use this.
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jamesmount commented on 4th July, 2013
Above information is not enough to solve all the problem related to mail Backup,
that's why i not appreciate to your description reason it's old and not easy actually i face some problem related to Restoring window Live back, How can i do this ?
windows live mail backup
Avatar
Butch [staff] commented on 4th July, 2013
Hello James,

I have tested this guide on my version of Windows Live Mail this afternoon and it reads exactly as appears within the program.

While we do not normally provide support for such issues, if you give clear, concise, details of your problem in a Support Ticket (https://secure.freeola.com/support/request/ ) I'm sure a member of the team will be happy to advise you further.

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