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Welcome to the Freeola Internet customer support pages. This guide is designed to help with the common problems that users experience when using their Freeola web space. For more internet help topics please visit our main Support Page.
Web site error messages... what are they?
From time to time when visiting a web site hosted by Freeola you may come across error messages in bold red writing, these error messages are given to you so that you can try and figure out what is wrong with your web site.
This guide will take you through each Web Site error message, explain all of the possible causes for this error message which should hopefully result in you being able to get your web site back up an running!
Remember, if you cant work out what is causing the error message then our helpful support team are happy to help.
The 403 error message
The most commonly encountered error message is the 403 error message, if you haven't seen our 403 message before have a look below:
ERROR 403, Index Page Not Found...
The owner of this site has not yet uploaded an index/home/start page or the current index page may have been uploaded incorrectly.
If you are the owner you can find more help at the Freeola Support Centre. or by speaking to a member of our technical support team on: 0871 210 9977
Causes of this message:
A file named 'index' has not been uploaded.
'index' file is not in 'htdocs' folder or the folder you are trying to view.
Default folder ('htdocs') has been removed or renamed
'index' file is using uppercase characters.
'index' file name does not have following extensions - .html, .htm, .shtml, .php
File permissions of 'index' file or parent folder do not allow 'Read access'. You can change these using some FTP clients, for example FileZilla.
A billing issue for the service. If this is the case you should have received an e-mail and a letter regarding the issue. To ensure this is not the issue we would suggest you check for an alert in your MyFreeola account or contact the Support Team.
The web server is encountering difficulties, check the Network Status page for more information.
The 404 error message
Next up is the 404 error message, which doesn't differ too greatly from 403.
ERROR 404, The Page Cannot Be Found...
Possibly due to an incorrect or outdated link (especially if arriving from a search engine).
If you are the owner you can find more help at the Freeola Support Centre. or by speaking to a member of our technical support team on: 0871 210 9977
Causes of this message:
The link to this web page is spelt incorrectly.
The link to the page contains a mixture of different case characters to the server, or vice versa.
The web page no longer exists in your web folder.
If you have arrived from a search engine, their link may be out-of-date.
The 500 error message
This error messages apply to web pages that have been built using scripts such as PHP, normal web pages should not encounter this message.
ERROR 500, Problem Running a Script...
A scripting/config error prevents the server from showing this page.
If you are the owner you can find more help at the Freeola Support Centre. or by speaking to a member of our technical support team on: 0871 210 9977
Causes of this message:
This error message is usually down to the permissions of your script. Most PHP scripts will require numerical permissions of at least '755'. You can find more information from the PHP Essentials Guide.
Your script is trying to access resources on the server that are not available. Please check our PHP Configuration page to see what services are enabled on the server.
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