Welcome to the Freeola Internet customer support pages. This guide is designed to give some general troubeshooting tips for the Freeola webmail service. For more internet help topics please visit our main Support Page.

Freeola Webmail is an easy to use web-based e-mail facility which allows you to check your new mail and send mail from any connection, anywhere in the world, for your Freeola500 email address or own domain e-mail addresses. Webmail is free to all our Broadband and Anytime dial-up customers, but you can still add webmail functionality even if you don't have these by signing up for Freeola Email Freedom. This page will help you use the Webmail service and troubleshoot any problems.

Logging in & receiving e-mail with Freeola webmail

1. Once set up, webmail is accessible through your MyFreeola account. Please log in to MyFreeola.

2. Once logged in you should see a drop-down box near the top of the screen labelled Check Your Webmail, this will open a new box. From the new drop-down menu select the e-mail address you want to check from here.

3. A new window should open and will load into your inbox, if the window does not appear make sure that any pop-up blockers you may be running are disabled or 'allow' pop-ups from freeola.com. From here you should be able to view any mail that you have been sent. If you wish to check for new mail with the window still open, click the refresh button (two green arrows) next to the word 'Inbox'.

If you wish to access to individual e-mail accounts without going through a MyFreeola account, you can access your e-mail by visiting our webmail page, and entering your e-mail address and associated password. If you do not have this information to hand it is readily available through the View/Edit E-mail Addresses link within the left-hand navigation section of your MyFreeola account.

Sending e-mail with Freeola webmail

1. From the inbox page click the Compose button, this also features a picture of an envelope. A new window will open.

2. From here you can insert all the neccessary details intothe relevant boxes to send an e-mail. If you need to send an attachment you can do so with the Attachment button. You then need to press the Browse button at the bottom of the page to bring up a list of files and folders on your own computer. Select the file that you wish to send and click Attach.

PLEASE NOTE: Freeola recommends not to send attachments over 2Mb in size.

Troubleshooting Freeola Webmail

• There are no e-mail addresses to choose from in the drop-down menu, or some are missing.

This can happen if your e-mail addresses or domain name are not linked to your MyFreeola account, in order to add this information you will need the sr number and password for your domain, otherwise known as the FTP information.

    1. From the main MyFreeola options, choose the View/Edit E-mail Addresses section and see if your addresses are displayed.

    2. If they are not displayed, go to the Manage Multiple Accounts option from the main MyFreeola options, and click on the Combine a User Name button.

    3. Enter the username of your domain (eg. in the form of sr0123456) and the associated password into the relevant boxes. Once entered correctly all hosting and e-mail addresses for that domain will be moved into this control panel giving access to the Freeola webmail system.

• I am a Freeola Broadband/Anytime customer and there is no drop-down webmail box in MyFreeola.

This will happen if your internet connection is not yet 'Live', there is an outstanding payment issue on your account or your are logged into the correct MyFreeola account.

    1. In MyFreeola, go to the 'Internet Connections' section in the main menu.

    2. If your Broadband or Anytime connection is not displayed, go to 'Combine Accounts' in the main MyFreeola menu and click on 'Add a Freeola user name'.

    3. Enter the username (eg. sr123456) and password of your Broadband/Anytime account and click 'Add this Account'.