How to use/troubleshoot Freeola Webmail Freeola Webmail is an easy to use web-based e-mail facility which allows you to check your new mail and send mail from any connection, anywhere in the world, for your Freeola500 and own domain e-mail addresses. Webmail is free to all our Broadband and Anytime dial-up customers, but you can still add Webmail to your MyFreeola account if you do not use these services. This page will help you use the Webmail service and troubleshoot any problems. Logging in & receiving e-mail with Freeola webmail 1. Once set up, webmail is accessible through your MyFreeola account. Please log in to MyFreeola. 2. Once logged in you should see a drop-down box near the top of the screen labelled 'webmail', select the e-mail address you want to check from here. 3. A new window should open and will load into your inbox, if the window does not appear make sure that any pop-up blockers are disabled. From here you should be able to view any mail that you have been sent. If you wish to check for new mail with the window still open, click the 'refresh' button (two green arrows) next to the word 'Inbox'. If you want access to individual e-mail accounts without going through MyFreeola, you can access your e-mail at http://freeola.com/webmail/, using your e-mail address and password. The passwords for each address can be controlled in MyFreeola, under 'E-mail Addresses'. Sending e-mail with Freeola webmail 1. From the inbox page click the 'Compose' button. A new window will open. 2. From here you can insert all the neccessary details to send an e-mail. If you need to send an attachment you can do so with the 'Attachment' button. You then need to press the 'Browse' button at the bottom of the page, select the file that you wish to send and click 'Attach'. Troubleshooting Freeola Webmail • There are no e-mail addresses to choose from in the drop-down menu, or some are missing. This will happen if you have multiple usernames, and all you have to do is add your e-mail addresses to your MyFreeola account:     1. From the main MyFreeola options, choose the 'E-mail addresses' section and see if     your addresses are displayed.     2. If they are not displayed, go to 'Combine Accounts' from the main MyFreeola options,     and click on 'Add a Freeola User Name'.     3. Enter the usernames (eg. sr123456) and passwords of any other accounts you have     with e-mail addresses linked to them in order to access your Webmail for these     addresses. If you have any problems with this procedure contact our Support Team on 0871 210 9977. Please allow 24 hours from combining your accounts for the Webmail to be activated. • I am a Freeola Broadband/Anytime customer and there is no drop-down webmail box in MyFreeola. This will happen if your e-mail addresses and internet connections are associated with different usernames, and it just means that you need to add these usernames to your MyFreeola account, then wait 24 hours for the webmail to be enabled:     1. In MyFreeola, go to the 'Internet Connections' section in the main menu.     2. If your Broadband or Anytime connection is not displayed, go to 'Combine Accounts'     in the main MyFreeola menu and click on 'Add a Freeola user name'.     3. Enter the username (eg. sr123456) and password of your Broadband/Anytime     account and click 'Add this Account'. If you have combined accounts and allowed 24 hours for the Webmail to be activated and it is still not working, call our Support Team on 0871 210 9977.