E-mail Forwarding to Hotmail/Live Mail, Apple and TalkTalk/Tiscali 9/4/13 1:24 PM:
We have been made aware that messages being sent to Freeola e-mail addresses, that are subsequently forwarding to Hotmail/Live Mail, are not being accepted by the Hotmail/Live Mail servers. It seems that these messages are being incorrectly flagged as 'spam'. Messages of this type will not be received until the Hotmail/Live Mail filters are updated to remove the forwarding server from their 'blacklist'. Previously this process has been known to take from a few days to several weeks.
Standard e-mails sent to Hotmail/Live Mail accounts from Freeola SMTP servers appear to be unaffected by this change.
Unfortunately, due to the automatic nature of e-mail forwarding, this is something that can occasionally occur when using an e-mail service in this manner.
In order to receive new messages on accounts that are currently forwarding, you will need to remove the current forwarding set-up, either altering the forwarding to point to a different account, or setting this account up in a mail client. Forwarding can be removed, or altered, from the 'View/Edit Email Addresses' link within your MyFreeola account
For the most reliable e-mail service, we would recommend removing any forwarding you may have in place and accessing your accounts from a mail client such as Windows Mail, Outlook, Thunderbird, or Mac Mail. Guides for setting up all Freeola e-mail account types can be found on our Help & Support pages. Alternatively, one of our Support Team will be happy to assist you in this either by telephone on 0871 210 9977
or via our online ticket system
Update 16/4: It has also now come to our attention that some accounts forwarding to Tiscali (or TalkTalk, as they are now known) are experiencing the same issues as described above. As with forwarding to Hotmail/Live Mail, we would advise that, in order to help ensure a reliable e-mail service, forwarding is removed completely and e-mail access is made through a mail client.
Update 30/4: It now appears that certain Apple addresses are now restricting messages that are forwarded to them. As above, we would advise customers using forwarding to remove this function and access their e-mails directly from the Freeola servers for the most reliable e-mail service.