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Freeola & Get Dotted Network Status
The indicators below display the current status of our main services. If there is a fault or a service announcement, you will find details below.
 
BROADBAND
This shows you how well our customers' broadband connections are working.
 
Status: online and fast.
INCOMING E-MAIL
The status of our incoming POP3 email servers, which allow you to receive mail.
 
Status: online and fast.
DIAL UP INTERNET
The status of our 0845, Anytime and Emergency Internet dialup services.
 
Status: online and fast.
OUTGOING E-MAIL
Shows how well our outgoing SMTP servers are working, which allow you to send mail.
 
Status: online and fast.
MySQL
The status of our customer SQL database systems.
 
Status: online and fast.
WEB SERVERS
The status of the servers that hold customer websites.
 
Status: online and fast.
 
Old dial-up numbers are being phased out
If you are experiencing difficulties connecting to our Pay as you Go Internet Service, this may be because you are still using our old dial-up numbers. These numbers are in the process of being phased out and have been replaced by the new dial-up numbers below.

If you are still connecting to the internet using a number starting 0845 112, we would recommend that you change your number to one of our current numbers (0845 604 3070, 0845 604 3080 or 0845 604 3090).

All Freeola dial-up 0845 numbers remain Pay-As-You Go services. You will only be charged via your telephone bill for the minutes you are online. Calls are at standard network rate for 0845 (or lo-call) numbers. Typical call costs start at less than one pence per minute (please check with your telephone service provider for details).

 
To report a fault or get help, contact our support team Sales and support: 0871 210 9977 Email us a support request
Support lines open Monday to Friday 8:30am-8pm, & 9am-6pm weekends & Bank Holidays.
Calls cost 10p/minute for BT customers. Charges may vary from other networks/mobiles.
 

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