Welcome to the Freeola Internet customer support pages. This guide is designed to help with ensuring that you fully back up your mail client, Mozilla Thunderbird, should you need to upgrade your mail service.
Open up Thunderbird.
Right click the main Inbox folder for the account you wish to backup from the left hand side menu and select the 'Properties' option.
Copy the text from the location folder, without the prefix ('mailbox:///') and remove the very last mention of 'Inbox', the result should look like this:
'C:/Users/*yourusername*/AppData/Roaming/Thunderbird/Profiles/*****/Mail/*your mail server*/'Open up Windows Explorer and paste this text into the address bar and press return.
You will now be shown all of the files that contain your messages, simply copy and paste these to a safe location, as as your Documents folder.
Your messages will now be backed up, should you need to delete the account.
Open up Thunderbird.
From the 'Tools' menu, select 'Address Book'.
From the left hand side menu, select the Category of contacts you wish to save.
From the 'Tools' menu select 'Export'.
Use the 'Save As' window to specify a safe location to save your files, such as your Documents folder.
Once complete your Address Book will have been saved.
Open up Thunderbird.
If you have yet to set up an e-mail account you will need to do so, for help setting up a Freeola E-mail Account please visit refer to the E-mail Guides that we provide.
Right click the main Inbox folder for the account you wish to backup from the left hand side menu and select the 'Properties' option.
Copy the text from the location folder, without the prefix ('mailbox:///') and remove the very last mention of 'Inbox', the result should look like this:
'C:/Users/*yourusername*/AppData/Roaming/Thunderbird/Profiles/*****/Mail/*your mail server*/'Open up Windows Explorer and paste this text into the address bar and press return.
Close Thunderbird.
Copy and paste your previously backed up messages into this folder, overwriting any files that prompt you to do so.
Your mail will now have been restored.
Open up Thunderbird.
From the 'Tools' menu, select 'Address Book'.
From the left hand side menu, select the Category of contacts you wish to save.
From the 'Tools' menu select 'Import'.
From the list of options provided, select to import an 'Address Book' and press 'Next'.
You will now be asked to specify which type of file you are trying to import, if you are restoring a file backed up by using this guide, please select the option named 'Text file (LDIF, .tab, .csv, .txt). and press 'Next'.
Use the 'Open' window to find your backed up Address Book and click 'Open'.
Your address book will now have been imported and can be found from the left hand side menu in your Address Book.
