Welcome to the Freeola Internet customer support pages. This guide is designed to help with changing your password for any Freeola service. For more internet help topics please visit our main Support Page.
The following guide will give you information on changing the password for the following Freeola services: MyFreeola Control Panel, Freeola Internet, Email Addresses, Webspace and MySQL.
Important: We recommend that you change your passwords if you suspect they may have been compromised in any way.
Advice on Selecting a Secure Password:
In the interests of security we at Freeola advise that you use the most secure password possible. General tips include avoiding people's names, places, dictionary words and birthdays as these are easily guessed. We recommend that all passwords be combinations of letters and numbers (maybe even with varying capitalisation), to make them even harder to guess.
To change your MyFreeola Username or Password:
1. Log in to your MyFreeola account.
2. Click on the 'My Contact Details' section from the menu on the left-hand side.
3. In order to chage your login details please select 'Change These Details' within section headed 'MyFreeola Login Details'.
4. Type in the details that you would like to change and click "Continue".
To change your Internet Connection Password:
1. Enter your MyFreeola account.
2. From the left-hand menu select the 'Dial-Up Connection Settings' link if you are on a Pay-As-You-Go or Anytime service or the 'Broadband Details & Usage' link if you have Freeola Broadband.
3. You'll see your current username and password in this section - click the button next to it that says 'Change Password'.
4. Enter your new choice of password into both the 'New Password' and 'Confirm New Password' boxes and press the 'Continue' button to make the changes.
5. If completed successfully, a page will appear advising this password change was successful.
6. The password you just changed will need updating within your internet settings. If you are unsure how to make such a change there are several guides for this found on the Freeola Customer Support Centre Index.
To change your E-Mail Password:
1. Enter your MyFreeola control panel.
2. Click the 'View/Edit Email Addresses' link from the left-hand menu.
3. You will see all e-mail addresses connected with your MyFreeola account on the page that appears, scroll down the page until you find the e-mail address you want to change the password for.
4. Click on the button that says 'Settings & Features'.
5. On the next screen, click the button that says 'Change Password'.
6. Enter your new choice of password into both boxes and press the 'Continue' button to make the changes.
7. You'll see a message confirming the change and now you'll need to change the password within your e-mail program. While this process is quite easy, if you're unsure of how to do this you could refer to our pages for setting up e-mail addresses - you'll find links to these on the Freeola Customer Support Centre Index.
To change your FTP (Webspace) Password:
1. Enter MyFreeola
2. Click the 'My Websites' link from the left-hand menu.
3. A list of your Freeola hosted websites will appear. Scroll through the list until you find the site address you are looking for.
4. Click on the button that reads 'Options & FTP Settings'.
5. The next screen will list the current FTP username and password combination. In order to change this password click the button that says 'Change Password'.
6. Enter your new choice of password into both boxes and press the 'Continue' button to make the changes.
7. You'll see a message confirming the change and now you'll need to change the password within your FTP or web design program. If you're unsure of how to do this you could refer to our pages for accessing your webspace via FTP - you'll find links to these on the Freeola Customer Support Centre Index.
To change your MySQL Password:
1. Login to your MyFreeola account.
2. Click the 'Optional MySQL Database' link from the left-hand menu.
3. A list of your active MySQL accounts will appear.
4. Click on the button that reads 'Options & FTP Settings'.
5. The next screen will list the current MySQL username and password combination. In order to change this password click the button that says 'Change' next to the password.
6. Enter your new choice of password into both boxes and press the 'Continue' button to make the changes.
7. You'll see a message confirming the change and now you'll need to change the password within your MySQL program and any scripting on your website.
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